November 20 2019

November 15, 2019

Issue Gallery

Analysis

Lone NCUA Democrat Harper Perseveres

Todd Harper's tenure on the NCUA board so far has been on the losing end of several key votes.

Features

Credit Unions Transform More Than the Core

Roy Urrico | November 15, 2019

A core conversion is an opportunity to change a credit union's branding, environment and culture.

Truliant Sues Banks to Step Off its Trademarks

Jim DuPlessis | November 15, 2019

The North Carolina credit union alleges infringement in the proposed name for the merged BB&T-SunTrust institution.

Unveiled With Tahira Hayes

Eat, Drink & Keep the Peace This Holiday Season

Tahira Hayes | November 15, 2019

In her final "Unveiled" column, Tahira Hayes discusses how to avoid fights with your relatives.

Editor\'s Column

Have You Assessed Your Digital Body Language Lately?

Natasha Chilingerian | November 14, 2019

While valuable in many ways, email communication in the workplace is often counterproductive and a source of frustration.

Focus Report

Increase Employee Engagement to Improve Member Satisfaction

Tahira Hayes | November 15, 2019

Employee engagement and culture impact every corner of an organization, including retention, happiness and productivity.

The Difference Making a Difference Makes

Erin Doan | November 15, 2019

Vizo Financial Corporate CU shares tips for successful community involvement programs.

3 Ways to Cultivate a Member-Centric Sales Culture

Julie ann Wessinger | November 15, 2019

Building a member-centric sales culture requires coaching, training and establishing goals.

Gather Around a Strong Strategy for Workplace Well-being

Erin Coleman | November 15, 2019

It's time to invest in the financial well-being of our workers.

To Compete Effectively, Focus on Experiential Value Creation

Matt Purvis | November 15, 2019

Meaningful differentiation is a growing challenge and more powerful opportunity than ever before.

Employee Engagement: The Key Elements & Business Case

Natasha Chilingerian | November 15, 2019

See key insights from Gallup's 2019 report, "Building a High-Development Culture Through Your Employee Engagement Strategy."

Guest Opinion

Helping Consumers Commit to Financial Health

Ben Morales | November 15, 2019

Consumers need a simple-to-use financial wellness tool that does more than just transfer money from checking to savings.

Community News

Credit Unions Volunteer on Columbus Day & Donate to Nonprofits

Tahira Hayes | November 08, 2019

Also, Ascend FCU employees dress in costume to fight cancer and the PenFed Foundation unveils an assistance dog.

People

5 Credit Unions, the NCUA Welcome New Leaders & Staff Members

Tahira Hayes | November 11, 2019

This week's People news includes four new leadership announcements at Marine CU.