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Ninety percent of loan onboarding at financial institutions is still paper based, according to recent Finastra research. The demand for business loans and financing is at a 13-year high, particularly for SMBs. Banks and credit unions need to administer and originate loans quickly, but many simply can’t handle it and are burdened with manual collection and review of documents, which is prone to fraud and human errors. 

Watch this on-demand webinar to learn how banks and credit unions can tap into the power of digital onboarding, document collection and verification and create a better lending experience for members. Topics discussed include:

• Consumer demand and adoption of digital banking and lending experiences
• How to overcome issues you may be having with your current processes
• How to leverage technology and Fintech innovation to tackle these challenges

Few doubt that real-time (RTP) and instant transfers are the future of payments. This transition is underway, but needs to be accelerated - especially in the credit union industry. The barriers for successful implementation are not only due to resources but also a lack of member trust and knowledge about RTP. In this round table Deana Bartel, vice president of Payment Services at Randolph-Brooks Federal Credit Union,  Nubia Valenzuela, vice president of Payment Services at SchoolsFirst Federal Credit Union, and PYMNTS Managing Editor, John Gaffney, discuss how to overcome these barriers and provide fresh findings on the future of faster payments. 

Watch this on-demand webinar for a deeper understanding of how your members may perceive RTP and how you can successfully implement RTP at your CU. You will learn about:                          

• Payments modernization and what CUs can do to accelerate the usage of true real-time payments
• How to increase member trust and engagement with RTP 
• Why RTP “experiences” will be expected by members as RTP grows

While market conditions have improved from last year, credit unions continue to search for strategies to reduce expenses and increase revenue. It’s time to evaluate your process flow, thoughtfully identify inefficiencies, and extract actionable insights to add value for your members.

Download this white paper for 15 strategies that amount to over 50 basis points of potential improvement to margins after implementation. You will learn how to:

• Use secondary marketing strategies to improve profitability 
• Leverage technology and automation to organize departments, streamline processes, and analyze data faster and more efficiently
• Evaluate processes from origination to post-closing to reduce expenses 

Dramatic changes are redefining the banking operating model and the era of digitalization has truly begun with the demand for an authentic multi-channel experience. Consumers want better integration across physical and digital channels and expect the same experience provided by other service providers such as Amazon, Uber and social media. 

Download this white paper to learn how to use a strong technology foundation to drive actionable insights and support your growth strategy. You will discover:

• Three challenges that community banks and credit unions face and how to overcome them 
• Opportunities for new products and services that drive member loyalty and engagement
• How to start your journey toward a new model of transformational banking

Electronic signatures offer a long list of valuable benefits, making the process of signing documents more secure, convenient and auditable. For mortgage loans, eClosings, where the whole process of loan closing becomes digitized, also offers powerful benefits for both your institution and your members. 

Download this white paper for detailed steps that will help you achieve a fully digital mortgage closing process. You will also discover how eClosings can help you:

• Offer more attractive services to your members while reducing costs 
• Better inform your mortgage members about the risks involved
• Enhance workflow tracking and efficiencies

The world of financial services is going digital and too often community banks and credit unions are left behind. To remain competitive, they need to initiate digital evaluations now to identify capability gaps and set in motion a strategy to ensure future profitability.

Download this eBook to start your digital transformation process and learn:

• Why time is not on your side
• How to evaluate your digital needs
• Where to begin your digital adoption and selecting a vendor

Doing business doesn’t always mean simply day-to-day operations. It’s about making sure that things work better, more efficiently, and always with an eye on costs.

Watch this on-demand webinar where Nathan Germay from Consumers Credit Union and Keith Chaston from Dupaco Community Credit Union provide real-life examples of how they’ve made next gen banking automation work to their advantage to save money and time while gaining peace of mind.

In today’s credit union, implementing new software is becoming a regular occurrence, but only 35% of implementations are successful*. Whether bringing together disparate systems, replacing a legacy system, or implementing a new system to replace a manual method, successful software implementation is a critical part of a credit union’s ability to drive innovation and digitalization.

Download this white paper for crucial best practices to help your CU embrace and use new technology successfully. You will discover:

• Tips on how to build internal support and set clear goals
• A guide on how to assemble a successful project team and prepare end-users
• Strategies to ensure a successful software rollout continues post-implementation

*The Standish Group Chaos 2020 report

Financial institution leaders demonstrated heroic agility and resilience dealing with COVID-19 by effectively using existing communications resources (71%) and adjusting staff levels to meet demands (62%). Unfortunately, more than half expect to miss profitability goals in 2020 and 2021, according to a new report from Syntellis Performance Solutions, based on a survey of 185 financial leaders.

Download this report to understand  upcoming trends that may impact your credit union. You will discover how to: 

• Identify critical challenges and priorities
• Advance financial planning and analysis
• Improve profitability analytics and reporting

You’ll also learn about the strategies and technology solutions that can help you build better processes for 2021 and beyond. 

Although credit unions don’t often struggle with employee retention and repeatedly land on hundreds of “Best Places to Work” lists, they still struggle to attract new candidates. In today’s job market, CUs are among the most impacted industries struggling to attract young talent because young talent want modern workplaces that leverage digital solutions and other relevant tools and processes.

Download this whitepaper to learn about easy tools to modernize and transform your CU’s workplace and how they could help:

• Increase employee productivity
• Improve internal and external communication
• Attract Millennial and Gen Z talent

Although the long-standing trend in the financial services industry has been to migrate to a centralized title model, there are still many banks and credit unions that have not converted, which leaves their organizations vulnerable to inefficiencies,  “quid pro quo” scenarios and fraud.

Download this article to learn more about the benefits of a centralized model for your CU that will:

• Help you navigate regulations and comply easily
• Improve member experience by providing easy title, settlement and closing processes
• Increase efficiency internally to save costs and grow your bottom line 

With market rates hitting all-time lows, it’s more important now than ever that credit unions have a comprehensive interest rate risk (IRR) management process. In order to control the impact that changing rates have on your organization’s short-term earnings and long-term capital, you need a process in place to identify, measure, and monitor those changes.

Download this white paper to learn the four pillars of an effective IRR management program for your CU which include:  

• Establishing a comprehensive corporate governance structure
• Using relevant measurements and modeling
• Creating a thorough control process that includes independent review, validation and backtesting

Too many Americans are left out of mainstream credit due to lenders’ inability to assess risk accurately, which also creates lost opportunities for credit unions and other lenders. New technology can help lenders increase credit access to people of color and others traditionally denied loans without added risk. 

Download this special report that outlines how to stop leaving money on the table and start lending more inclusively - building a fairer, more equitable financial system. You will discover how to:

• Extend credit safely to difficult-to-assess borrowers
• Build more accurate and inclusive credit risk models
• Improve fair lending analyses and practices

Real-time, digital payments have never been more pertinent for credit unions. Even prior to the pandemic, megabanks offered their customers mobile banking and a variety of digital payment services, while many credit unions faced resource constraints that limited their digital offerings.

Download this white paper to learn how to overcome these constraints and understand why now is the time to embrace digital banking and payments to differentiate your CU. You will discover how to:

• Use AI and unsupervised machine learning to understand and monitor your members’ transactional patterns
• Assess and mitigate risks to stay ahead of financial crime
• Implement a 5 stage path to secure & compliant real-time payments
• And more...

With so many of us transitioning from in-person to online activities last year, new opportunities arose for cybercriminals to exploit the changing circumstances. The FTC received over 1.3M fraud reports in Q1-Q3 of 2020, resulting in total losses of over $1.5B. 

Download this white paper to learn how to navigate cybersecurity in the “new normal” landscape with an effective and comprehensive security plan to protect your own data and cardmembers’ data. You will discover:

• Factors that impact today’s cybersecurity environment
• More about new and evolving types of cyberattacks 
• How to mitigate threats
• And more...

An increased focus on creating a better member experience requires a closer look at how credit unions can upgrade their current digital tools, in particular addressing the limitations of financial calculators on their websites. An outdated financial calculator is not only difficult to maintain and challenging for your members to interact with, but also lacks the ability to capture relevant member data.  

Download this whitepaper to learn how using advanced digital calculators will support your CU in:

• Improving and enhancing your member experience
• Harnessing and leveraging first party member data and personalization
• Increasing operational efficiency

Customer experience (CX) has had an interesting evolution and somewhat different interpretation for credit unions. Historically, credit unions have considered CX from the post-sale or transactional perspective (after an account is opened) - telling members what they can provide rather than learning members’ needs. 

Download this article to learn about the developing world of CX for a broader view of engagement that focuses on being there for members. You will discover how to:

• Assess what your members want and need now and in the future
• Tackle the challenge of building trust and credibility with your members
• Extract valuable insights from existing data to identify friction points in the member experience and remove them

As the coronavirus continues to impact the world and cases spike once again, it’s shutting communities into their homes and jeopardizing companies who normally rely on face-to-face interaction to conduct business. Prior to the coronavirus outbreak, 65% of consumers who attempted to complete a financial transaction online were redirected to a physical branch. This proves to be a great source of frustration for today’s highly digital, mobile customers and results in lost sales and poor member satisfaction.  

Download this guide for 5 digital capabilities your credit union should implement to manage member interactions and grow your bottom line. You will learn how to:

• Capture important member information accurately and increase completed forms
• Collect documents to accelerate compliance processes and minimize the back and forth with members
• Eliminate compliance risk with a secure payments platform
• And more!

Satisfied members help build your CU’s reputation and grow your organization. Member satisfaction is particularly important when it comes to problem resolution and the majority of the time they want to speak with a live person. This is why your contact center is extremely valuable - but can outsourcing give you a competitive edge in this area?

Download this article to learn about the benefits of outsourcing your contact center. You will discover how the right third-party contact center can:

• Accurately and consistently represent your brand
• Maintain control of your member experience
• Keep your members’ data safe and secure
• Help push strategic growth initiatives forward
• And More!

As more members go mobile, does your CU have the right solutions to meet their expectations?

Today more than ever, members expect fast, fully digital experiences in all areas of their lives. And credit unions are no exception. From the initial onboarding to loan applications and modifications, members expect to glide through digital transactions without being bounced to other channels or directed to a physical branch. You need an intuitive, next-generation eSignature solution that digitizes the full member journey and provides the kind of experience needed to quickly onboard and service today’s members.

Download this eBook to discover how to easily harness the power of next-generation eSignatures and:  

• Simplify, accelerate, and guide your members’ banking experience
• Improve member loyalty by eliminating the frustration of clunky processes
• Eliminate legal risk and ensure compliance with a full audit trail
• Meet the growing remote need in the years to come