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The Mortgage Firm (TMF), a leading lender in technology, knew they had to implement digital closings when they noticed competitors were offering hybrid closings. However, they soon realized that their templates for different packages were time-consuming to update and created a frustrating workflow for their employees. By implementing AI technology, they were able to increase their loan volume without adding headcount.  

Download this case study to learn how TMF implemented AI technology to transform their templates in just one month and achieve a 13% increase in loan volume. You will also:

• Learn why AI technology may be helpful for digital closings
• Discover how to easily implement automation into your closings
• Take your CU’s closings workflow to the next level 

Integrating old technology into new and emerging technology is about as easy as playing Candy Crush on a Blackberry, or making a Facetime call on a rotary phone. If neither of those analogies resonate, how about using a floppy disk in a USB port?

Merging innovative new technology applications with old, inflexible core banking systems and processes is not an easy task. The simple truth is, the old technology is fading fast and rapidly becoming incompatible with newer applications. 

Download this whitepaper to discover how core migrations and upgrades are a simpler and less costly process than they used to be, thanks to the miracle of modern technology. Plus, you will learn:

• Why legacy technology doesn’t cut it in the modern world
• Why a modern core is driving banking business
• Breaking down tech silos improves account holder experience and reduces risk
• Preparing for the future core
• 8 vital steps to achieve success
• How to realize 2.4 times revenue growth

Whether your CU is in the middle of a digital transformation or evaluating how new technology can help improve member services, AI is everywhere and it can be difficult to know where to begin. AI for underwriting strikes at the heart of many CUs’ mission: to serve the financial well-being of its members. With AI lending software, your CU could raise loan approvals by 15% without taking on additional risk, making fair and transparent credit available to more members. It also allows your underwriters and loan officers to focus their time on member-relationships instead of data analytics.  

Download this eBook for an AI underwriting crash course and answers to many of the burning questions CUs have. Key topics include:                            

• Why and how you should incorporate AI lending 
• How to find compatible AI for your CU’s data needs
• How CUs are using AI today
• How to stay compliant with regulatory rules 

Finance leaders and CFOs at credit unions are constantly looking to uncover opportunities and improve financial performance. Savvy CU leaders are increasingly recognizing the potential of collaborating with HR leaders. Combining the analytic foundation of finance with the people skills of the HR team can produce powerful metrics to improve financial success.

Yet all too often, finance and HR leaders stick to their silos. Finance doesn’t always understand the impact of business decisions on people, but HR can provide those insights and identify key attributes that employees require to remain effective. 

Only by working together, and supported by the right data and technology, can finance and HR leaders establish measurable standards of performance that improve your credit union’s bottom line.

Download this brief for insights on how you can leverage the strength of finance and HR functions to generate mutual success. Discover:

• Defining the KPIs that drive the business
• How to overcome obstacles that prevent collaboration and data sharing
• Technology and automated workflows that help break down barriers

Start developing a culture of collaboration today. 

With digital closings now being viewed as a necessity, your CU needs to piece together the steps that will successfully take you from paper closings to full eClosings. Whether you are still working with paper closing packages or have already implemented hybrid closings, the most successful and scalable path to eClosings starts by choosing a solution that creates value for your settlement partners and meets your investors’ requirements.

Download this white paper for key insights to help you start your journey toward eClosings. You will learn:                     

• How to navigate the digital closing landscape and environment
• Best practices for transitioning to eClosings
• How to get settlement partners on board
• Common requirements for working with investors

Just as technological advances led to the emergence of oil as the fuel that powered the 20th century, technological advances are now bringing about the emergence of data as the fuel that powers the 21st century. 

Credit unions in particular have devoted much of their attention to data, with a focus on improving members' access to data on a variety of devices. Yet they have not always been able to provide their back-office workforces with the same ease of access to data that the organizations' members have come to expect from the front office.

Access this on-demand webcast, where we will reveal:

• Why financial services are recognizing the need to dedicate resources to back-office operations, with a focus on streamlining access to and management of data;
• What finance leaders at credit unions need to know about cloud-based infrastructures and other technological advances that support the emergence of data as the "new oil" powering the back office; and
• How finance leaders will need to collaborate with other senior executives to identify and develop capabilities that are necessary to elevate the role of the back office in financial services. 

No question that the business community and economy has been hit hard from the pandemic. What is needed to move forward, and how can your CU help the community and small businesses get back on their feet?

Download this eBook and learn what solutions community banks and credit unions can provide to help commercial entities return to profitable operations in the months to come.

Plus, what impact these will have on the future of your organization. You’ll learn:

• How government aid has changed the banking landscape
• Compliance concerns with CECL and LIBOR
• Why a lack of digital adoption could hurt commercial lenders and SMBs
• How businesses will change in the coming year

Member experience is a top priority for your CU. Credit Union Home Mortgage Solutions (CUHMS), a credit union service organization that provides mortgage services to 117,000+ members, identified the mortgage closing as the biggest area where they could reduce stress and paper for borrowers. By transforming the borrower’s closing experience and rolling out digital closings, they’ve also improved efficiencies and reduced costs.

Download this case study to learn how to transform your mortgage process with digital closings and deliver the best member experience. Key topics include:                  

• How CUHMS selected the best digital closing technology for them
• How digital closings benefit all your members
• What unanticipated efficiency gains CUHMS realized from digital closings

Doing business doesn’t always mean simply day-to-day operations. It’s about making sure that things work better, more efficiently, and always with an eye on costs.

Watch this on-demand webinar where Nathan Germay from Consumers Credit Union and Keith Chaston from Dupaco Community Credit Union provide real-life examples of how they’ve made next gen banking automation work to their advantage to save money and time while gaining peace of mind.

Join Gregg Hammerman, CEO of Larky, as he shares insights into what the "branch of the future" looks like. 

Watch this on-demand webinar designed to help you think differently on:

• How the branch experience has, and will continue to change
• The impact digital technology has on consumer demands
• Creative ways to engage the community

Too often, credit unions consider their budgets “one and done” — a single budget based on one economic or underlying scenario. However, with so many unknowns in today’s market, what single scenario should be chosen as the baseline? 

Empower your organization to pivot rapidly. Using scenario planning, credit unions can model different circumstances and quickly adapt when conditions change. 

Download this white paper to discover: 

• 10 benefits of scenario planning 
• 5 hurdles to overcome 
• 2 types of real-world scenario planning 
• 5 structural elements to support success 

Credit union CFOs and financial leaders face a plethora of unique challenges, as evolving customer demographics, fast-changing business models, and emerging competition require a more agile business approach that is rooted in analytics. 

This brief explores how financial leaders can meet these challenges, inform better decision-making, and identify opportunities to improve performance by developing analytical capabilities. 

Download this brief for key insights on how to elevate the finance team to a strategic business partner by leveraging the power of analytics, technology, and department cross-functionality. You’ll learn: 

• Key trends driving CFOs to rely increasingly on analytics
• Current data challenges to overcome
• How leaders are paving the way to maximize data’s value
• 3 key components that enable organizations today and fuel competitive advantages for tomorrow

Start looking beyond the traditional financial snapshot to strategically leverage analytics.

Credit unions are under constant pressure to improve performance, reduce costs and attract new members. To compound these pressures, they also compete with fintechs and big banks to offer convenience, technology and information to help members make quick, informed decisions. Not to mention having accurate, up-to-date data to make informed internal decisions. 

Achieving success and transparency on both of these fronts is a challenge for most credit unions due to data management and system integration — compounded by multiple and disparate data sources — plus outdated processes.

Download this report outlining the challenges financial services companies face today and how Best-in-Class organizations are leveraging technology to emerge ahead of the competition in these key areas:

• Pressures and challenges across financial processes
• Data management and source integration
• The value of insight and analytics capabilities
• Leveraging tech for the future

Behavioral shifts propelled by a concerted effort to flatten the curve have impacted almost every aspect of daily life, including how people pay and receive payments.

From a credit union’s perspective, concerns arise about how the payments industry will recover in the near and longer-term. Download this white paper and keep an active eye on these three primary areas of the payments industry in the coming months: 

• Consumer spending: How has it shifted?
• Increased risks around unemployment and credit losses
• Transition to technology

Platforms, open APIs, and cloud transformation are crucial concepts that credit unions must evaluate today in order to keep pace with a modern financial industry. CUs can’t compete in this digital age with old technology; however, selecting a core banking vendor and evaluating your current system can be a daunting process. 

Discover the challenges you face in keeping a legacy system, including: inefficiencies, reduced ability to respond quickly to changing demands, and fragmented views of your members. 

Access this webcast and uncover the value of the following factors in your core review:

• One enterprise database with 100% access to all the data and a 360° member view
• Open APIs and cloud-based technology 
• The agility to respond to industry changes and increase speed-to-market
• And more!

It is not often that huge institutions move faster than their smaller counterparts, but when it comes to banks and credit unions in the digital age, this is exactly the case. 

Empower your internet banking and mobile banking with the solutions and innovations that are right for your members and market.

Download this white paper to discover the breakthrough thinking that is helping deliver the advantages of open banking, formerly only available to much larger institutions. You’ll learn:

• Common pitfalls and risks in developing modern financial services
• 4 keys to agile innovation
• Open banking checklist 

Gone are the days when the point-of-sale was simply a tool to record sales transactions. Recent developments have enabled numerous options for technology at the terminal, including contactless payments, mobile terminals, and more. 

As a credit union wanting to offer businesses a robust merchant services program, download this white paper to explore how the top five technologies at the terminal will help your organization satisfy both merchants and consumers.

Gen Z consists of about 68 million Americans with a purchasing power of close to $44 billion.² The oldest of which are now graduating college, entering the workforce, and beginning financial adulthood.

They expect fast service, fast results, and overwhelmingly prefer cashless payments. It is imperative that credit unions are aware of these needs and have a strategy in place to capture Gen Z members as they are now establishing important financial relationships. 

Download this white paper to discover what credit unions should know about Gen Z to successfully attract and retain them as members, including:

• Who Gen Z is and what they value
• Gen Z vs. millennials
• How credit unions can attract Gen Z

¹The Financial Brand, 2019.

²McKinsey & Company, 2018.