Resource Center

In a joint research report from Kaufman Hall and the Financial Managers Society (FMS): 80% of respondents have limited confidence in their institutions’ ability to forecast and manage profitability performance with current financial planning processes and tools.

How do your institution’s priorities and practices in profitability analysis compare to your peers? Find out in 2019 Profitability Perspectives: 10 Findings Reveal the Need for Specific Leadership Action, which delivers insights from a survey of more than 110 senior finance professionals in credit unions, community banks, and other financial services organizations.  

Download this report for 10 recommendations for improving profitability, such as:

• Adopt funds transfer pricing, using an instrument level-based approach 
• Establish and support a profitability steering committee
• Tie profitability performance to employee incentive compensation

Good decision-making is in many ways, a discipline—one with which everyone can use a bit of guidance every now and again. Financial decision-making is no exception.

There are six pitfalls that can thwart your clients from making rational decisions when it comes to managing their money as a credit union advisor.  

Download this white paper to learn:

• A better understanding of six common fallacies and their emotional undertone
• What these missteps cost your clients
• Actionable steps to help educate your client

Start guiding your clients through tricky times as a trusted partner.

More than three-quarters of high-net-worth investors say designations and certifications are important when evaluating advisors. Find out which credentials credit union advisors find most advantageous for attracting more high-value relationships.

Understanding how your professional development efforts can translate to new revenue opportunities is critical as you seek to grow your credit union advisor business, and attract more high-value relationships.

Download this white paper to learn:

• Four ways advanced professional designations can drive personal and client growth.
• The importance high-net-worth investors place on advisor designations.
• How professional development can lead to more profitable client relationships.
• Which designations advisors’ say offer the greatest return on investment.

Planning season is just around the corner. To accelerate performance and maximize value for your members, it is critical to identify and address key challenges in your credit union’s budgeting, planning, and forecasting processes.

Download this eBook to learn:

• Hurdles faced by credit unions in today's environment
• A recommended planning framework that your team can follow
• 6 best practices for budgeting and planning to enhance performance

As dwindling deposits cast a shadow over the financial industry, your credit union may find itself fighting for every dollar. Consumers are increasingly abandoning traditional checking accounts for higher yield alternatives.

This exodus leaves credit unions challenged to maintain liquidity and unable to leverage their cheapest source of funding for loans.

Start exploring this strategic deposit-building move while your competitors battle for consumer deposits. Download this white paper to learn:

• What the merchant services strategy is
• The deposit base and revenue benefits for your credit union
• Elements of an attractive merchant services program

As your members retire and draw down their assets, they may also be drawing down your program.

The good news is there are plenty of younger members who need advice and can add to the growth of your program, helping it thrive and making it more valuable. To help your credit union reach those members, this white paper gives you plenty of tips and insights into how to connect with younger prospects in ways that resonate with them—and even give you the chance to have some fun. In it, you’ll learn:

• The different demographics that may represent the greatest potential for program growth and less competition from other credit union advisors
• Prospecting ideas that are both practical and fun for you and your potential members
• Ideas on how to cater your prospecting to different audiences and make them more receptive to your efforts

Download your copy now.

One of the most difficult aspects of the budgeting process for credit unions―or any financial institution―is deciding the optimal trade-off between expediency and accuracy. This is most evident when choosing how to plan balance sheet items and their net interest margin.

Download this eBook for an in-depth look at three steps for improving planning accuracy, with a detailed look at:

• How to balance efficiency and accuracy in your budgeting process
• Shortcomings of traditional approaches to projections
• Why institutions choose collaborative cash flow margin planning
• Benefits of cash flow planning

No one likes to miss out on an opportunity. Even the fear of missing out (FOMO) can be enough to send a wash of adrenaline over normally calm nerves.

But financial advisors at credit unions could be missing out on four services that, as reported by Cerulli, are the least commonly addressed planning topics between advisors and their clients. To help ensure that you—and your clients—can capitalize on the mutual benefits these services can bring, this latest white paper will give you:

• Ideas on how to broach the need for these services with your clients, and which clients to approach
• Key ways  to apply the insights from this white paper to solve for current client situations
• Tips to help you prospect for new clients and gain greater wallet share with existing ones

Download your copy now to start enriching your client relationships.

What do your members value? Knowledge is power when it comes to knowing your members. Mapping your member journey provides detailed insights into how your members interact with your organization, including what is important and what’s not. Thus, enabling you to optimize your organization to increase member satisfaction, member retention, and growth.

Download this white paper and learn how mapping the member journey reveals precisely where and how members interact with your credit union. Plus, you’ll learn to:  

• Identify areas of opportunity based on either strength, or the need for improvement.
• Understand how emotional content can amplify both positive and negative results, and how to manage member emotions through every interaction.
• Recognize different member perspectives and demographics, and what they care about.
• Find potential cross-sell opportunities within your own organization.
• How to conduct your own member journey research.

Start understanding your members on a deeper level today to increase member satisfaction and retention, and beat the competition.

With the regulatory environment constantly evolving, it helps to have a handy reference guide on hand to ensure you’ve got the right foundation for compliance.

Download this white paper, Investment Program Oversight: Your Guide to Comply with New Regulations, and you’ll find:
 

• A comprehensive analysis of the risk, compliance, and internal controls needed with a retail nondeposit investment program
• Information on multidimensional networking arrangements
• A breakdown of the roles of the Networking Bank and the unaffiliated Networking Firm

 For use with financial professionals only.