Resource Center

U.S. regulators, including The Office of the Comptroller of the Currency (OCC), are examining sales practices at larger banks and credit unions for instances where accounts are opened without consent. They are looking at products and services sold that impact member’s credit scores.

While capturing consent isn’t a formal regulation today, it’s highly encouraged to have a well-documented capture consent process as part of your risk management program to deter fraudulent account openings.

Download this white paper to learn:

• The challenges to the customer experience capture consent poses
• The risks your credit union faces from fraudulent account openings
• Solutions to capture consent without diminished customer experience

The banking and credit union industry is facing a digital revolution. Fintech startups are disrupting the landscape aiming to deliver simpler, cheaper, and better services.

Banks and credit unions are left with a choice on the digital front: lead or follow.

Download this white paper to learn how digital transformation helps your organization keep, retain and grow by:

• Going paperless
• Growing Revenue
• Providing superior customer service where and how members want
• Increasing satisfaction

Learn to deliver speed, convenience, simplicity, reliability, and security to your members today.

As the overall volume of checks written continues to decline by anywhere from 20 to 25% a year, the frequency of check fraud and the resulting loses, by some measures, is actually on the uptick.

The 2017 American Bankers Association Deposit Account Fraud Survey reported that check fraud accounted for 35% (or $789 million) of the losses incurred in 2016.

Download this white paper and learn why the decrease in check volume, in combination with the adoption of chip, pin, and mobile banking services, makes check fraud even more attractive to criminals than it was in the past.

This white paper will explore:

• How a shift in fraud-related resources is leading to more check fraud
• How remote check deposit technology can perpetuate check fraud
• A comprehensive, real-time solution to help your credit union fight check fraud

The path is clear in the financial services sector, consumers expect the credit unions and banks of the future to be digital. Any financial institution that doesn’t keep up with digital demand may well be doomed.

But keeping pace may no longer be enough. To remain competitive, financial institutions must explore cost-effective avenues to differentiate themselves from the competition.

At the core of this digital transformation, are Digital Transaction Management (DMT) systems that allow your institution to fully realize digital banking services across any device at any time. DMT systems allow you to automate work flows, reduce costs, replace printing/faxing, and reduce your customer’s reliance on paper.

Download this white paper and learn:

• A smart approach to initiating a digital transactions strategy
• Tools and considerations for integrating a DTM system
• 3 key benefits of implementing a DTM solution
• How DTM solutions help retain customers and keep info secure

Start exploring new opportunities to attract and retain customers while meeting the demands of an increasingly digital customer.

Successful, forward-thinking leaders understand that it is critically important to align employee behavior to the desired financial outcomes for your credit union. 

Well-designed incentive plans motivate member-facing employees to generate profitable growth within risk guidelines, rather than volume alone. They also move beyond stand-alone spreadsheets or other home-grown systems that can be error-prone and highly inflexible. 

Download this ebook to learn:

• Reasons why incentive compensation plans fail
• How to tie incentives to desired employee behaviors
• Recommended components for your incentive compensation plan
• Value of using Incentive Compensation Management solutions and tools

You know your Credit Union’s current lending process is inefficient. You want to hit refresh and infuse more efficiency and member satisfaction into the system. But aside from being committed to implementing change, credit union leaders need an actionable plan with key objectives.

Use this white paper as a guide for preparing and implementing change in your lending process. It will guide your efforts in mapping out what you want to accomplish and developing an effective plan to achieve your intended results.

Download this white paper and explore how to attain success through these four main phases:

• Discovery
• Vendor selection
• Technology implementation
• Kickoff

The ROI of implementing an integrated lending process technology is dramatic and it enhances the member experience. Start realizing a better lending process today.

With tight margins and continued pressure on earnings, many credit unions are seeking to better understand what’s driving their profitability and where opportunities exist for its enhancement.

Credit unions typically analyze profitability across business lines, products, channels, officers, and members. Adding relationships to your analyses provides a more comprehensive, accurate view.

Read this white paper to learn how to improve performance for your institution; combining relationship management, profitability, and pricing to:

• Identify, build, and manage member relationships more effectively
• Assess and expand relationship profitability
• Make well-informed pricing decisions
• Retain your best members
• Align relationship profitability to strategic goals

Today’s consumers expect flexibility. They want the ability to interact with financial products online, use mobile apps, and complete financial transactions (e.g., applying and completing loans, opening new account and refinancing a mortgage) at any time, on any device.

Learn about the four key benefits to enable your organization to deliver speed, convenience, simplicity, reliability and security to its members. Discover how others, like Firstmark CU, are leveraging these benefits to save $8000 per month at a single branch.

Download this white paper on how you can:

• Speed the lending process
• Decrease documentation errors
• Reduce operating costs
• Grow the business

The mortgage industry is transforming. Emphasis on competitive differentiation, improved member experience, and realizing greater efficiencies are top priorities. In today’s digital world, paper-based processes are costly and time consuming, offer a poor customer experience, and delay time to revenue.

Learn how your credit union can streamline and automate mortgage documentation processes and become more efficient and compliant; all while delivering a superior customer experience. You’ll also discover why lenders increased closing rates more than 90%.

Download this white paper and learn how to:

• Capture origination fees faster
• Reduce costs & increase efficiency
• Improve member experience
• Capture value at every stage of the lending process

When it comes to strategic planning, budgeting, and forecasting, most credit unions leaders are content with completing “the budget” without addressing the issue of uncertainty. This imbues a false sense of security, treating underlying assumptions as facts – masking both exposure and opportunity.

Scenario planning allows your credit union to mitigate this uncertainty and test opportunities that would be otherwise ignored.

Learn how scenario planning helps your credit union test the strength of a strategy under adverse conditions, eliminate bias or aspirational thinking not grounded in reality, and manage risk/uncertainty more effectively by modeling scenarios that break with current trends.

Download this eBook that explores:

• 4 types of scenario planning used by finance professionals
• Examples of scenario modeling at credit unions
• Conditions in which organizations are most successful with scenario planning
• The benefits of scenario planning

Despite a slow increase in interest rates, financial institutions continue to see an environment of very tight net interest margins. This presents a continuing challenge for sustainable growth and profitability.

This eBook provides tips and best practices your credit union can employ to accelerate performance improvement. Help your institution stay nimble, while aligning budgets and forecasts to long-term plans.

Download this eBook to learn:

· How today’s environment sets the stage for performance improvement

· Key challenges and desired performance outcomes

· Six best practices for budgeting and planning

Finance executives in credit unions today play a vitally important and significantly expanded role, helping to set strategic priorities through a disciplined planning process while navigating regulatory changes and market fluctuations.

This report is based on an annual survey of senior finance professionals in roles such as CFO, vice president of finance and treasury, and director of finance.

Eighty-four percent (84%) of respondents say their institution should be doing more to leverage financial and operational data to inform strategic decisions.

Download the survey report to get 12 key findings around this and other survey results, including implications and recommendations in the following areas:

• Readiness to manage performance in the current environment
• Priority areas in budgeting
• Status of performance analytics
• Progress toward better performance management

Each year, financial institutions are faced with the task of developing an annual budget. Nothing is more daunting in the planning process than the balance sheet and margin. If your institution does not measure margin contribution correctly, or measures it too simplistically, you run the risk of motivating behavior that dilutes the profitability of the institution.

Collaborative Cash Flow Margin Planning (CCFMP) provides a more effective solution that can greatly improve the financial planning and analysis function of your organization.

This white paper reveals:

• Shortcomings of traditional approaches to planning the balance sheet
• The anatomy of CCFMP
• Why CCFMP is a more effective planning solution
• Data-backed examples of what CCFMP provides

In order for Credit Unions to be successful, they need to  start thinking beyond "what" the results are, and focus on "how" and "why" you achieved those results. Analyzing all facets of your institution in a prescribed manner will help you understand:

• How did we get here and do we need to change course?
• Do we need to educate our employees?
• Are we investing in the right areas?

Complete the form to download this white paper for a more in-depth understanding.

One of the most difficult aspects of the budgeting process for any financial institution is management deciding the optimal trade-off balance between expediency and accuracy. This is most evident when choosing how to plan balance sheet items and their net interest margin.

Download this ebook and learn:

• Shortcomings of traditional approaches to cash flow planning
• Benefits of collaborative cash flow margin planning
• Three critical steps to successful cash flow planning for credit unions

As with most businesses, profitability is one of the most critical performance metrics for short-term and long-term financial health of financial institutions.

To gain a clear picture of how your members, branches, channels, officers and products contribute to the bottom line, it is important to consider the following aspects in your profitability analysis:

• Funds Transfer Pricing
• Determine Dimensionality
• Approach - Top Down or Bottom Up
• Non-Interest Income and Expense Allocations
• Assignment of the Loan Loss Provision and Risk-Based Capital

Download the ebook to learn more.

Profitability is at the heart of any financial institution's long and short-term strategy.

Download this white paper and learn:

• The components of financial institution profitability
• The benefits of an effective profitability framework
• How to overcome the challenges of developing an actionable profitability framework
• The key requirements to create a successful profitability framework

Funds transfer pricing has been an important tool for financial institutions for several decades. Over the years there has been considerable refinement in how to use FTP to dissect net interest margin, informing pricing decisions on account types like mortgage loans and money market savings to improve profitability.

READ THIS WHITE PAPER TO:

• Understand the profit contribution of balance sheet products such as loans and deposits more accurately
• Create internal accountabilities and associated targets for funds users (credit risk takers), funds providers (core deposit gatherers) and funding managers (interest rate risk takers)
• Price interest-earning products more knowledgeably based on market dynamics and target contribution levels
• Understand the profit contribution of a channel, officer, organization or individual member

Learn how your credit union can extract more value from funds transfer pricing.