Resource Center

Fintech disruptors such as Paypal, Apple Pay, Stripe, Google Pay, Facebook, etc have drastically changed the financial services industry.

Unlike previous generations, members today travel globally, work with international vendors, move money around the world, and are less loyal to financial institutions that don’t address this need.

So how can your credit union compete? Download this white paper to learn:

• How global trends are changing the DNA of your local market
• What’s changed in the payments market to cause this shift
• How your credit union can remain relevant and compete

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As consumer demands increase and technology keeps improving and evolving, credit unions and Chief Lending Officers (CLOs) are forced to keep up to stay competitive and win consumer’s business. What is important to CLOs today may or may not be important in the future.

Understanding how emerging technology is impacting the financial industry and what CLOs need to do to adapt is key in preparing for the future.

Access this engaging on-demand webinar to learn the different roles CLOs play and the importance of those roles for the future; plus how technology can assist in making those roles easier and more efficient; including: 

• Understanding loan priorities 2018 vs 2019
• Lending technology plans in 2019
• How Fintech partnerships impact CUs
• CLO challenges
• And more!

Get access now and learn how you and your lending organization can be future-ready.

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As basic financial services like checking accounts and Internet banking become increasingly commoditized, it’s more important than ever for credit unions to create unique value propositions to attract and retain key member segments. Consumer expectations for service are being driven by retail industry giants like Starbucks, Amazon and Apple, where consumer experience is king. Credit unions are uniquely positioned to leverage technology to capitalize on increasing consumer expectations for speedy yet personalized interactions and convenient access.

Download this whitepaper for 5 ways to improve your CU’s member experience, including how to: 

• Understand your account holder
• Make it easy to do business with you
• Improve the employee experience
• Implement policies and procedures consistently
• Act as a trusted advisor

Ensure your CU is positioned for growth and stays competitive by embracing innovation and meeting the demands of the 21st century consumer. 

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It happens to even the largest of companies and financial institutions – hackers are using the best employees to gain access and steal the most fruitful information.  But how does it all happen? And what can you do today to stop this from happening?

Access this on-demand webcast to learn from Tim Coker, National Manager of Security Services for All Covered, just how these situations keep popping up on our newsfeed, and what you can do to protect your CU; including:

• How are hackers using your best employees to get in.
• Examples of cybersecurity threats.
• Best practices for helping employees remain secure, and avoiding ransomware or phishing scams.

Keep your CU protected and help your employees understand how to block hacker’s attempts!

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Open Banking creates a new opportunity to transform the service and value of banking — in how community banks and credit unions engage account-holders, provide products and services, and work with third parties.

Download this infographic to learn:

• What open banking is
• What open banking means
• Why open banking is the future

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A rapidly evolving payments landscape means consumer preferences are constantly shifting as a multitude of factors influence the choice of payment methods. From generational differences to security, discover how payment preferences are evolving. 

Download this report, which gathers responses from 1,750 credit union members and other financial institution customers, for key takeaways your credit union can leverage to better meet consumer preferences and needs. 

This report covers:

• Factors that influence consumers around payment types and usage
• Perceptions on new payment methods
• How consumers interact with their CUs
• How and why payment preferences differ among generations

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Today, banking and investing are anything but traditional, according to a recent Forbes Insights and K&L Gates survey of 200 U.S.-based business and legal executives within the broad financial services industry. Faced with stringent regulations, new competitors, and emerging technologies permeating the marketplace, the financial sector is evolving at a fast and furious rate, with no letup in sight. In fact, change is the only constant in the days and years ahead for the financial services sector.READ LESS ›

Worldwide, there are slightly more than 12 commercial bank branches per 100,000 population. The US has witnessed a 9% reduction in branches in the last 8 years while banks in the European Union have declined from 33 per 100,000 to 22. Digital has added a new level of convenience, making branches the secondary choice among consumers.

So what does that mean for the future of credit union branches?

Download this white paper to understand where commercial banks are headed, and the key to positioning your credit union branches for the future. Including:

• Historical banking and branch data
• Location of banking deserts
• Key insights on the digital age of banking
• Are big banks opening more branches?
• How best to position your CU for the future

Don’t delay, start positioning your CU for a successful future now!

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Cyber attackers are skilled at exploiting software and configuration vulnerabilities and avoiding detection. The result is that traditional security controls alone are no longer enough to protect against sophisticated threat actors.

Many credit unions are examining their current cybersecurity posture and turning to hybrid solutions and services, such as those offered by GuardSight, to protect against escalating threats.

Download this whitepaper to learn how to combat sophisticated cyber threats, and improve your cybersecurity posture by:

• Understanding why previous solutions are not working
• Taking inventory of what you have
• Reducing your attack surface
• Creating defense in depth
• Finding the right partner
• And much more!

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A strong foundation for profitability planning is key to achieving goals for your credit union and its members. 

Read this eBook for details around the following best practices to improve the inputs, processes, and tools that work hand-in-hand to help you achieve your goals:

• Empower business line executives to think like business owners
• Create a solid foundation for planning
• Establish key performance indicators (KPIs)
• Optimize organizational profitability planning
• Ensure forecasting accuracy

 

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Sixty-eight percent of borrowers don’t know how much they need to borrow and research as much as three and a half months before they need to borrow. Standard online loan tools include a payment calculator, interest rate calculator and apply now button. Today’s online borrowers demand more. 

How can your credit union engage differently with potential online borrowers?

Download this white paper and learn why a pre-qualification tool is the solution for your credit union to stay ahead of the digital competition and engage more members. Including:

• How to safeguard your members’ credit health
• Improve member and non-member engagement
• Help borrowers understand what they can afford
• Reduce loan application costs by 40%
• Understanding the borrower journey (auto example)
• Consumer loan best practices
• Plus much more!

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The recent M&A activity in today’s market presents an ideal opportunity for credit unions to pause and reconsider one of their most critical payments-related offerings: their current credit card program. 

Credit unions who take the time to weigh the pros and cons of different operating models may find that an outsourced program best fits their needs.

Download this white paper to learn:

• Pros and cons of self-issue vs outsourced credit card operating models
• How Dover-Phila CU increased credit card balances by 70%
• The importance of a comprehensive digital strategy

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Trends show distinct slowdowns in auto sales and loan origination at a time when credit unions are also being out-marketed 3-1 by non-CU lenders in terms of auto loan offers.

Credit unions that will find future success in auto loan origination are those that grow, engage, and educate their customer base to ensure their financing process is streamlined.

Download this article to explore trends shaping the current auto loan landscape and opportunities to increase loan originations in the future. It covers:

• Consumer outlooks on auto purchasing
• How your credit union can respond to recent trends
• 4 actions your credit union can take now to build/nurture loan goals

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In a joint research report from Kaufman Hall and the Financial Managers Society (FMS): 80% of respondents have limited confidence in their institutions’ ability to forecast and manage profitability performance with current financial planning processes and tools.

How do your institution’s priorities and practices in profitability analysis compare to your peers? Find out in 2019 Profitability Perspectives: 10 Findings Reveal the Need for Specific Leadership Action, which delivers insights from a survey of more than 110 senior finance professionals in credit unions, community banks, and other financial services organizations.  

Download this report for 10 recommendations for improving profitability, such as:

• Adopt funds transfer pricing, using an instrument level-based approach 
• Establish and support a profitability steering committee
• Tie profitability performance to employee incentive compensation

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Budgets are the backbone for your members' personal financial plan, and help them achieve both long-term financial success and prepare for unexpected financial shocks.

Yet, for many credit union members creating, tracking, and sticking to a budget is difficult for a variety of reasons - from a lack of time, or interest, to simply not knowing where to start.

Download this white paper and learn how your credit union can provide members with a self-guided financial wellness budgeting experience to make better decisions, increase engagement, and build financial strength.

Learn how you can transform your members' budgeting with:

• An effortless experience that helps build healthy habits
• Guided financial advice and personalized AI-driven insights
• Proactive notifications
• Tools for each category of budgeter

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Planning season is just around the corner. To accelerate performance and maximize value for your members, it is critical to identify and address key challenges in your credit union’s budgeting, planning, and forecasting processes.

Download this eBook to learn:

• Hurdles faced by credit unions in today's environment
• A recommended planning framework that your team can follow
• 6 best practices for budgeting and planning to enhance performance

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As dwindling deposits cast a shadow over the financial industry, your credit union may find itself fighting for every dollar. Consumers are increasingly abandoning traditional checking accounts for higher yield alternatives.

This exodus leaves credit unions challenged to maintain liquidity and unable to leverage their cheapest source of funding for loans.

Start exploring this strategic deposit-building move while your competitors battle for consumer deposits. Download this white paper to learn:

• What the merchant services strategy is
• The deposit base and revenue benefits for your credit union
• Elements of an attractive merchant services program

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One of the most difficult aspects of the budgeting process for credit unions―or any financial institution―is deciding the optimal trade-off between expediency and accuracy. This is most evident when choosing how to plan balance sheet items and their net interest margin.

Download this eBook for an in-depth look at three steps for improving planning accuracy, with a detailed look at:

• How to balance efficiency and accuracy in your budgeting process
• Shortcomings of traditional approaches to projections
• Why institutions choose collaborative cash flow margin planning
• Benefits of cash flow planning

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