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Best Practices

Increase Employee Engagement to Improve Member Satisfaction

Employee engagement and culture impact every corner of an organization, including retention, happiness and productivity.

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Happy, engaged employees.

Culture and employee engagement impact every corner of a credit union – retention, happiness, productivity and even member satisfaction.

There are many different approaches credit unions can take when trying to improve employee engagement, and it generally starts at the top. For those that are unsure of how to approach it, a white paper on employee engagement from the Dale Carnegie Research Institute recommended the following steps:

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Tahira Hayes

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