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Credit Union Management

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Credit union management covers topics such as growth strategies, new technologies and lawsuit rulings to help credit union executives navigate their credit union into a space that's growing and beneficial for staff and members.

  • News

    CEO Out as Louisiana CU League's Board Goes In a 'Different' Direction

    Michael Ogden | February 1, 2023

    Matt Rookard lasted 8 months as CEO before leaving in December and an interim leader has been named.

  • News

    Inclusiv Provides Capital to Puerto Rican Cooperativa

    Natasha Chilingerian | February 1, 2023

    With its investment in Jesús Obrero, Inclusiv becomes the first U.S. investor to target the island's financial cooperative system.

  • Expert Opinion

    To Improve the Member Experience, Invest in the Employee Experience

    Rahul Kumar | February 1, 2023

    Happy, well-trained, well-equipped and highly motivated employees tend to provide exceptional member service.

  • News

    Six Credit Unions Pay $13 Million in Special Dividends

    Jim DuPlessis | January 31, 2023

    More than half is distributed by New Mexico's Nusenda CU.

  • News

    Labor Dispute at CUNA Mutual Group May Disrupt Service for CUs

    Peter Strozniak | January 30, 2023

    Union says negotiations with CMG have stalled, but the insurance and investment firm says it remains committed to reaching an agreement.

  • News

    ESL Distributes $25 Million to Members

    Jim DuPlessis | January 30, 2023

    Upstate New York credit union's special dividend is its third-largest annual payment.

  • Expert Opinion

    Our Members Need Help Navigating 2023

    Richard Waddle | January 27, 2023

    Gesa Credit Union's EVP discusses how CUs can successfully educate their members on money.

  • News

    3 New WFCU Grants Fulfill Areas of Need for Ukrainian CUs

    Natasha Chilingerian | January 26, 2023

    The Worldwide Foundation for Credit Unions awards $355,000 to help pay for power, operations and lost loan interest.

  • News

    The Many Reasons Seattle CU Decided to Close Some Branches

    Peter Strozniak | January 25, 2023

    While the city's crime problem was a factor that led to SCU's decision, it was only one factor.

  • Expert Opinion

    2023: The Year to Focus on ROI Drivers & Tech Partnerships

    Larry Nichols | January 13, 2023

    Despite widespread financial concern, CUs are strongly positioned to provide a high level of support for their members.

Load More Stories

Trending Stories

  1. House Passes CU Board Modernization Act

  2. 5 Credit Unions Hire Talent Into New Positions

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  4. NCUA Bans Former DFCU Financial Controller & URW FCU Head Teller

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Resources

  • 6 Signs It's Time to Modernize Your Credit Union's Call Center

    6 Signs It's Time to Modernize Your Credit Union's Call Center

    From GLIA

    A vast number of credit unions still rely on legacy telephone systems that are siloed and disconnected from their digital channels and the modern banking experience members expect. This white paper explores how to bring your CU’s phone experience into the modern age.

    Download Resource ›

  • Powering Member-Led Growth for Credit Unions with Refer-a-Friend Programs

    Powering Member-Led Growth for Credit Unions with Refer-a-Friend Programs

    From Extole, Inc.

    Member quality has never been more important for credit unions. New members acquired through referral tend to be the highest quality members you can reach. Download this white paper to learn best practices for delivering unique referral experiences that drive growth.

    Download Resource ›

  • Case Study: How a Digitally-Savvy Credit Union Grew Loans and Members with AI

    Case Study: How a Digitally-Savvy Credit Union Grew Loans and Members with AI

    From Upstart

    Download this case study to learn how Sharonview Federal Credit Union was able to obtain 1,500 new members who meet their credit risk requirements while delivering a best-in-class, all-digital experience.

    Download Resource ›

  • Building the New Member-Centricity: A Blueprint for Credit Union Leaders

    Building the New Member-Centricity: A Blueprint for Credit Union Leaders

    From Co-op Solutions

    This leadership guide outlines practical and actionable steps to help your credit union future proof its business model for generations to come by overcoming the most pressing challenges and meeting new member preferences.

    Download Resource ›

  • Retaining Customers Throughout Technology Upgrades & Conversions

    Retaining Customers Throughout Technology Upgrades & Conversions

    From GLIA

    Upgrades, modifications or conversions to your credit union’s digital capabilities shouldn’t adversely affect your members. Ensuring that digital customer service is in place before updates provides a familiar way to support users. Download this white paper and learn how to overcome pitfalls and challenges during your technology changes.

    Download Resource ›

  • Think Beyond Credit Score: How Credit Unions Can Grow and Engage Members

    Think Beyond Credit Score: How Credit Unions Can Grow and Engage Members

    From Elan Credit Card

    A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.

    Download Resource ›

  • Personator - Identity Verification & Enrichment

    Personator - Identity Verification & Enrichment

    From Melissa

    Top-performing credit unions need high-speed, rigorous identity resolution to meet compliance requirements and fraud prevention initiatives.Download this solution overview and learn how Personator works in real-time to reduce risk, ensure compliance, and speed up onboarding, all while providing a seamless member experience and easily integrating into your existing systems.

    Download Resource ›

  • How to Achieve Personalized Digital Banking: Powered by AI and Machine Learning

    How to Achieve Personalized Digital Banking: Powered by AI and Machine Learning

    From Alogent

    Just as you’d recognize a loyal member when they walk into the branch, your digital banking platform should express the same familiarity as a friendly face. Download this eBook and learn how to bring a human touch to your digital member experiences in order to build member trust and loyalty.

    Download Resource ›

  • Future Proof Your Digital Channels: NXT Level Optimization in Digital Banking

    Future Proof Your Digital Channels: NXT Level Optimization in Digital Banking

    From Alogent

    Credit unions have reached a fork in the road and find themselves pondering the same question -- does our digital banking solution still meet market needs, or is it time to consider an upgrade? Download this eBook to find out how your credit union can continue to meet member expectations.

    Download Resource ›

  • Hedging 101 for Credit Unions

    Hedging 101 for Credit Unions

    From Mortgage Capital Trading

    If done correctly, hedging can help diversify profitability strategies and produce a greater return over time. This white paper reviews information about moving to mandatory, the strategy of hedging, and how to identify if it is the best option for a credit union to use when selling on the secondary market.

    Download Resource ›

  • 3 Stages of Data Quality Assessments: A Methodology for Success

    3 Stages of Data Quality Assessments: A Methodology for Success

    From Melissa

    Data is the crux of a successful business, but data integrity issues make managing member information extremely challenging. Download this guide and learn 3 steps to conduct data quality assessments that can ensure your credit union makes the best use of data.

    Download Resource ›

Browse More Resources →

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