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Credit Union Management

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Credit union management covers topics such as growth strategies, new technologies and lawsuit rulings to help credit union executives navigate their credit union into a space that's growing and beneficial for staff and members.

  • News  

    From Alaska to Michigan, CUs Appoint CEOs

    Michael Ogden |

    Credit Union 1 and Community West finalize leadership positions as CUs look to the future.

  • News  

    Nebraska Judge Affirms Regulator's Decision Denying a CU-Bank Acquisition

    Peter Strozniak |

    Ruling says the proposed transaction is not authorized under the so-called wildcard statute.

  • Analysis  

    Workers See Inflation as Biggest Obstacle to Retirement Savings Goals

    Alan Goforth |

    According to a new survey from Schwab Retirement Plan Services, investors consider inflation the biggest obstacle to saving for a comfortable retirement.

  • Expert Opinion  

    A Challenge and an Opportunity: The Future of CUs Lies With the Member

    Vince Bezemer |

    Be the orchestrators of easy but personal digital experiences, engaging members far beyond core banking services.

  • News  

    Central One Federal Credit Union Names New CEO

    Peter Strozniak |

    Devon Lyon will take over the helm for David L’Ecuyer, who retires at the end of August after 32 years of service.

  • News  

    ITM Growth Expected as Consumers, FIs Report Satisfaction: Study

    Natasha Chilingerian |

    Brand experience company Adrenaline also identifies core integration as a key to ITM efficiency.

  • Expert Opinion  

    Supporting the Well-being of Members Working in Law Enforcement

    Brad Houle |

    CAHP CU shares its approach to financial wellness and mental health for its membership base.

  • Best Practices  

    How One Person Is Helping CUs Clean Up the Taxi Medallion Mess

    Peter Strozniak |

    Robert Schlageter resells 600 medallions in six markets that appear to be making a comeback.

  • News  

    Texas Credit Unions Continue to Raise Funds for Uvalde Families

    Peter Strozniak |

    River City FCU and Border FCU look to help victim families now and into the future.

  • News  

    SRP Federal Credit Union Appoints New CEO

    Peter Strozniak |

    Erick Jenkins will take over the helm in September for the retiring Woody Shuler.

  • Load More Stories

Trending Stories

  1. Two Big Credit Unions Hit by Falling Investment Values

  2. NCUA Approves First Federal Charter in 2022

  3. 5 Professionals Advance Their Credit Union Careers

  4. Royal Credit Union Acquisition of Minn. Bank Expected to Close by the End of August

  5. Leveraging Compliance to Improve Member Experience

Resources

  • The Dummy Handbook on Machine Learning for Fraud Detection

    The Dummy Handbook on Machine Learning for Fraud Detection

    From DataVisor

    This handbook provides an overview of the different types of machine learning (ML), and how best to use them to detect and prevent fraud.

    Download Resource ›

  • Buy Local Spend Local: Drive Membership & Increase Income

    Buy Local Spend Local: Drive Membership & Increase Income

    From Canidae, LLC

    Attracting new members and deepening current member relationships is top of mind for credit unions, but finding ways to do so can feel overwhelming. Download this white paper to learn how your credit union can achieve both with the Buy Local Spend Local program and how your CU can benefit from it.

    Download Resource ›

  • How Credit Unions Can Embrace a New Service Model for the Digital World

    How Credit Unions Can Embrace a New Service Model for the Digital World

    From Salesforce, Inc.

    With only 27% of customers saying that the financial services industry provides great customer service, credit unions have an opportunity to improve customer experiences by modernizing their service models.

    Download Resource ›

  • Measuring the Distribution of Members by Share Balance

    Measuring the Distribution of Members by Share Balance

    From Arkatechture

    Static, manual systems prevent credit unions from analyzing key metrics on a regular basis, resulting in lost productivity and an inability to make improvements that would mature departments. Download this case study and learn how your credit union can become data-driven to achieve next-level results.

    Download Resource ›

  • The Comprehensive Guide to Credit Union Data Analytics

    The Comprehensive Guide to Credit Union Data Analytics

    From Arkatechture

    Download this guide to learn how your credit union can harness, utilize and optimize data to improve efficiency, reduce costs and boost your bottom line.

    Download Resource ›

  • Co-op CU Growth Outlook: Bridging Member Needs and Payments Strategy to Deepen Trust

    Co-op CU Growth Outlook: Bridging Member Needs and Payments Strategy to Deepen Trust

    From Co-op Solutions

    Delivering the right products and services to meet daily needs now rivals data protection, security and personal relationship as the most important factor when trusting a financial institution. Download this white paper and learn about a member-centric roadmap for credit union success that creates transparency and helps members take control of their own financial lives.

    Download Resource ›

  • Onboarding Is the Foundation of Digital Transformation

    Onboarding Is the Foundation of Digital Transformation

    From Salesforce, Inc.

    Onboarding represents a critical point in the member journey, especially for business clients. Learn how to reimagine your onboarding process, making it more efficient, consistent, and more personalized to member needs.

    Download Resource ›

  • Video Banking: Delivering the Full Potential of Next-Gen Customer Service

    Video Banking: Delivering the Full Potential of Next-Gen Customer Service

    From GLIA

    Discover how next-generation video banking, which employs a collective approach to online customer service across video, chat, messaging, and online voice, can keep your member satisfaction high, minimize call handle time, and reduce complexity.

    Download Resource ›

  • How Your Credit Union Can Select a Strong Provider for Merchant Services

    How Your Credit Union Can Select a Strong Provider for Merchant Services

    From Elan Financial Services

    To meet the expectation of customers, small businesses want to offer services such as mobile app payment processing, text-to-pay, and invoicing, and need a trusted provider to make it happen. What better partner than their credit union?

    Download Resource ›

  • Get Future Ready With a Strong Technology Offense

    Get Future Ready With a Strong Technology Offense

    From Fiserv

    Download this white paper to learn how modern technology is helping credit unions pivot quickly to match the ever-changing market.

    Download Resource ›

  • The Double Edged Sword of Mobile Banking

    The Double Edged Sword of Mobile Banking

    From NICE Actimize

    As credit unions consider how to secure the mobile channel, they must start with an important premise: the device has been compromised.

    Download Resource ›

  • The Links Between MBS Markets & Loan Prices

    The Links Between MBS Markets & Loan Prices

    From Mortgage Capital Trading

    In capital markets, there are several pervasive misconceptions about how mortgage pricing is created and what lenders are offering borrowers. This white paper explores the relationship between consumer loan pricing and capital market conditions, addresses common misconceptions, and illustrates the processes involved in generating consumer loan offerings and intermediate loan prices.

    Download Resource ›

  • Three Factors to Consider When Building Your Credit Card Product Strategy

    Three Factors to Consider When Building Your Credit Card Product Strategy

    From Elan Financial Services

    Credit unions should focus on their product, experience, and innovation while leveraging their established brands and market presence. Learn how to create the best solutions to serve your members within various communities.

    Download Resource ›

  • 5 Ways to Service Credit Union Members With More Than Chat

    5 Ways to Service Credit Union Members With More Than Chat

    From GLIA

    As more Credit Union members begin engagements online, chat has become a popular communication channel. But it's not enough. This white paper explores why chat is no longer a differentiator and how an integrated Digital Customer Service (DCS) strategy can go further.

    Download Resource ›

  • Understanding and Preparing for Changes in the Mortgage Market

    Understanding and Preparing for Changes in the Mortgage Market

    From Mortgage Capital Trading

    Interest rates, origination volume, and profit margins are constantly shifting based on a variety of factors and most lenders react (rather than act) to short term changes in the environment. It is best to act decisively and in a calculated fashion. This white paper outlines a simplified model illustrating mortgage market stages and how lenders can set a foundation of resilience to changing markets.

    Download Resource ›

  • The Convenience Catalyst: How Consumer Experience Features Drive Credit Card Usage

    The Convenience Catalyst: How Consumer Experience Features Drive Credit Card Usage

    From Elan Financial Services

    Consumer credit card usage typically ebbs and flows in tandem with national economic cycles, yet recent research has revealed another key component of modern consumer payment choices: customer experience features. Download this report to learn more.

    Download Resource ›

  • How a $2B Credit Union is Using AI to Drive Loan Growth

    How a $2B Credit Union is Using AI to Drive Loan Growth

    From Upstart

    Abound Credit Union identified a unique opportunity to grow personal lending. Discover how Abound is expanding access to affordable credit in the communities it serves while delivering a best-in-class, all-digital experience for its members.

    Download Resource ›

  • Strategies for Credit Unions to Combat Margin Compression

    Strategies for Credit Unions to Combat Margin Compression

    From Mortgage Capital Trading

    As mortgage rates begin to rise and origination volume drops, you may be wondering about best practices for dealing with tightening margins. Download this white paper and learn how to mitigate margin compression in 2022.

    Download Resource ›

  • Case Study: How to Leverage Technology for Greater Loan Sales Profitability

    Case Study: How to Leverage Technology for Greater Loan Sales Profitability

    From Mortgage Capital Trading

    This case study outlines a recent example of a mortgage company leveraging award-winning technology to increase loan sales efficiency. Learn how you can drive profitability and minimize operational risk while providing a seamless and pleasurable mortgage experience for your members.

    Download Resource ›

  • The Multifront War on Cyber-Fraud: Protecting Your Members and Credit Union

    The Multifront War on Cyber-Fraud: Protecting Your Members and Credit Union

    From Opentext

    Cyber fraud is a leading concern for credit unions and is expected to grow worse in the coming years. Download this white paper to explore the most pressing threats and learn how your CU can build a multi-layered approach to cyber-resilience.

    Download Resource ›

  • How Credit Unions Can Benefit Members Through Investor Set Optimization

    How Credit Unions Can Benefit Members Through Investor Set Optimization

    From Mortgage Capital Trading

    With increases in mortgage pricing granularity over the last couple years, it may be time to consider looking at going beyond your current investor(s) to do right by your members. There are many key factors to consider when optimizing your investor set. This whitepaper shows you how to quantify where to deliver your production, audit your investor base, and optimize your investor set.

    Download Resource ›

  • Evaluating a Credit Card Program's Profitability: Fee vs. Interest Income

    Evaluating a Credit Card Program's Profitability: Fee vs. Interest Income

    From Elan Financial Services

    What are the potential hidden costs associated with running a credit card program and how can your credit union make more informed decisions when considering whether to insource or outsource a credit card program?

    Download Resource ›

Browse More Resources →

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