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The CU Tech Hub explores credit union technology with topics from credit union cybersecurity to fintech, credit union payment platforms and more. It provides credit union executives with the resources to not only make sense of their options, but also to understand how to choose and implement the right solutions for their institutions.
Natasha Chilingerian | December 06, 2023
More than 80 credit union industry events are set to take place next year.
Steven W. Teppler | December 05, 2023
The first line of defense against ransomware attacks is pre-existing protection.
Michael Ogden | December 04, 2023
NCUA says it is continuing to work with credit unions impacted by the outages.
Bradford J. Kelley and Kellen Shearin | December 04, 2023
The executive order identifies several areas of concern with the use of AI, including cybersecurity, competition and privacy.
Karan Kashyap | November 29, 2023
Credit unions must be realistic about generative AI and strategically apply it as one tool in their toolbox.
Sean Murphy | November 22, 2023
BECU shares the steps it is imparting to its members to help keep their information secure.
Jim DuPlessis | November 21, 2023
Happy Money seeks to expand its network of credit union lending partners.
Tracy Monson | November 20, 2023
Digital payments and disbursements can help differentiate credit unions from competitors.
Natasha Chilingerian | November 16, 2023
CU Times' executive editor discusses the forced shift of CUs into AI – and of CU Times into digital.
Matt Baaki | November 15, 2023
Embrace SIEM platforms and evaluate partners based on resources, usability, time to implement and measurability.
Scott Wooldridge | November 07, 2023
The survey found that 53% of employees who self-described as engaged reported being comfortable in working with AI.
Natasha Chilingerian | October 25, 2023
The instant payments service’s rollout has been accompanied by threats to security and compliance for fintechs.
Alan Goforth | October 24, 2023
Phishing emails continue to be one of the most common methods to effectively perpetuate malicious attacks on organizations.
Natasha Chilingerian | October 20, 2023
Jack Henry's Allen Eaves shares his top concerns and advice for CUs as cyber crime persists heading into 2024.
James McCabe | October 20, 2023
What best practices are other credit unions already following? And is now a good time to help?
Hal Ramakers | October 18, 2023
CUs must acknowledge the importance of both domestic and international instant payment access.
Ralph Owens | October 16, 2023
When implemented correctly, AI has the potential to revolutionize CUs, but it also comes with great responsibilities.
TJ Wyman | October 13, 2023
The path to success in this new era of financial services lies in harnessing data, predictive analytics and AI.
Jenn Markey | October 09, 2023
Consider the member journey and their desires first, providing a secure, easy-to-use experience.
Kathleen Peters | October 06, 2023
CUs must prioritize a personalized and secure member experience to maintain trust and meet expectations.
Natasha Chilingerian | October 04, 2023
The Federal Reserve reaches a milestone with more than 100 financial institutions on the new network.
Tanya Van Court | September 29, 2023
The tidal wave of disruption in the financial services industry is imminent, but there is a way forward.
Jeff Ostheimer | September 25, 2023
Open banking, embedded finance and Banking-as-a-Service are a few areas credit unions should consider.
John Stream | September 13, 2023
Maximizing what’s in your arsenal is the foundation of a strong cyber defense strategy.
Natasha Chilingerian | September 12, 2023
Fraudsters impersonate local credit unions via text in an attempt to steal victims’ personal information.
Michael Ogden | September 12, 2023
Officials say the Neural Payments partnership will help member CUs “stay ahead of the fintech curve.”
Matt DeLauro | September 06, 2023
While the allure of FedNow lies in its convenience and speed, it also presents challenges in terms of fraud management.
Mike Wilson | September 05, 2023
Today’s hybrid work environment is giving bad actors an advantage in their mission to steal data from enterprises.
Natasha Chilingerian | August 30, 2023
The $17M 1st University, which is also leveraging services from Seez, is the second Texas CU to partner with Vertice AI this month.
David Kelts | August 30, 2023
mDL acceptance is about more than keeping up with technology – it’s about committing to privacy, security and convenience.
Nadim Homsany | August 28, 2023
All CUs should communicate and help members navigate potential scams to safeguard their financial well-being.
Peter Strozniak | August 24, 2023
Members also take legal action against HawaiiUSA FCU over a similar data breach that impacted more than 20,000.
Yolanda D. McGill | August 21, 2023
Zest AI rebuts a June article by Henry C. Meier that doubted AI's ability to mesh with fair lending practices.
Courtney Zielinski | August 21, 2023
Learn seven ways personalization can promote belonging and inclusivity to improve the member experience.
Peter Strozniak | August 21, 2023
Credit union leaders share how they are leveraging technology tools to step up their member experience initiatives.
Natasha Chilingerian | August 21, 2023
The second instant payments rail in the U.S. launched in July with 13 credit unions and corporate credit unions as early adopters.
Anish Dhanjee | August 21, 2023
Shopping for technology is not intuitive. If you feel that way, you’re not alone.
Natasha Chilingerian | August 17, 2023
Six early adopter CU*Answers credit unions are in the process of joining The Clearing House’s RTP network.
Scott Woepke | August 04, 2023
The future emphasis of cybersecurity must shift from catching the thief to preventing the theft.
Tyler Hudak | July 31, 2023
Prepare now to ensure a quick response, limited impact and a recovery with little, if any, downtime.
Chris Appie | July 24, 2023
Look outside of your existing technology strategies and into the wider market for support.
Adam Craig | July 24, 2023
Consider these four things for a mutually beneficial, long-term partnership that fosters healthy growth and innovation.
Hilary Jewhurst | July 24, 2023
Gain an insider perspective on fintechs and third-party risk management.
Natasha Chilingerian | July 24, 2023
Select fintech partners based on your CU's specific growth goals and begin conversations about partnerships at the board level.
Michael Ogden | July 20, 2023
The Arizona-based credit union receives help through Catalyst Corporate FCU with the FedNow launch.
Peter Strozniak | July 19, 2023
Connecticut’s third-largest CU, Charter Oak FCU, expects online banking will be restored Wednesday evening.
Natasha Chilingerian | July 11, 2023
Posing as a third-party vendor, a fraudster gains access to a sensitive document within a CU employee’s email account.
Dave Buerger | June 28, 2023
CUs must provide easy access to information and opportunities, making important financial tools like financing more convenient.
Natasha Chilingerian | June 27, 2023
The PSCU company joins several other CU organizations in offering the Federal Reserve’s new real-time payments service.
Derek Laczniak | June 26, 2023
Managing the risk of cyberattacks involves three guiding principles.
Nilesh Dherange | June 26, 2023
Invest in UEBA, SIEM and analytical capabilities for the best ransomware threat detection.
Natasha Chilingerian | June 26, 2023
While cybersecurity is critical, CUs shouldn’t neglect the threat of schemes that originate outside of the internet, experts say.
Scott Thomas | June 26, 2023
Internet of Things devices, like security cameras and access control readers, are often overlooked as a source of vulnerability.
Ann Davidson | June 26, 2023
As our lives (and banking) become more fortified with digital architecture, cybersecurity measures must also ramp up.
John Cuneo | June 26, 2023
It can be, but there are ways to navigate the risks and maybe even make it a manageable venture for your institution.
Michael Ogden | June 23, 2023
The corporate credit union completes certification for the Federal Reserve’s New Payment System.
Natasha Chilingerian | June 22, 2023
Are CUs so focused on cybersecurity that they’re taking their eyes off the ball when it comes to new fraud trends?
Maria Dinzeo | June 12, 2023
"If you're a bad guy and you're not using ChatGPT...you're probably not doing your job as a bad guy."
Amber Harsin | June 07, 2023
In a response to a recent column by Henry C. Meier, Prodigy’s Amber Harsin details why benefits of the cloud outweigh the risks.
Joseariel Gomez | June 02, 2023
Choose tools that orchestrate both the front end and back end to collectively drive engaging member experiences.
Ralph Owens | May 26, 2023
Members Choice Credit Union’s chief information officer discusses the role’s shifting responsibilities.
Todd Robertson | May 24, 2023
Every $1 lost to fraud now costs U.S. financial services firms $4.23, a 16.2% increase since 2020.
Brynn Ammon | May 19, 2023
Jack Henry shares six ways to ensure your credit union makes the most of its core system investment.
Matthew G. White and Alexander F. Koskey | May 19, 2023
The NCUA’s final rule goes into effect on Sept. 1.
Peter Strozniak | May 15, 2023
Financial institutions with improved digital banking performance are likely to improve overall business performance.
Mark Arnold | May 10, 2023
AI and automation are here to stay. Do they complement your CU’s brand, create personalization and tie to your strategic plan?
Michael Ogden | May 09, 2023
Zest Auto expands a partnership for next-generation lending tech for credit unions.
Pieter Danhieux | May 03, 2023
Transform your culture to place a high priority on security as an indicator of software quality and brand integrity.
Tal Daskal | May 01, 2023
Improve user experience without hiring expensive, specialized talent or enduring lengthy development cycles.
Amber Harsin | April 26, 2023
Learn what to look for in a technology partner that’s invested in your credit union’s success.
Landon Glenn | April 24, 2023
Learn the difference between embedded finance and embedded fintech, and how to make the latter realistic and effective.
Natasha Chilingerian | April 21, 2023
Commonwealth CU helps fund Eastern Kentucky University financial services, fintech and cybercrime programs.
Omar Jordan | April 19, 2023
CUs should make smooth and comprehensive digital transformations a central priority in the coming years.
Steve Hallo | April 18, 2023
According to Barracuda Networks, 27% of organizations feel ill-prepared to handle ransomware attacks.
Tony Higgins | April 17, 2023
To stay safe and keep their RPA bots up and running, credit unions should have answers to five critical questions.
Jessica Tomapat | April 14, 2023
The timing has become urgent for credit unions to look at options for upgrading their data analytics program.
John Pennycuff | April 14, 2023
Striking a balance between channels allows CUs to position themselves as more responsive to members’ needs and preferences.
Jessica Fongemie | April 14, 2023
Similar to how technology has evolved since the 1990s, consumers' relationship with money has transformed and CUs must adapt.
Rohin Tagra | April 14, 2023
Credit unions are already operating with lean teams, making the clear choice to buy.
Etay Maor | April 14, 2023
Created primarily for conversational use, ChatGPT’s versatility has made it an asset in multiple domains, including cybersecurity.
Peter Strozniak | April 12, 2023
Ranked in the top three are South Dakota, Alabama and New York, according to security compliance firm Sprinto.
Michael Ogden | April 12, 2023
The tech-focused QCash becomes a wholly-owned and independent CUSO of Alloya.
Seb Reeve | April 10, 2023
The benefits of conversational AI solutions go beyond creating meaningful, rewarding experiences for employees and members.
Natasha Chilingerian | April 06, 2023
The fintech’s latest round of funding includes all of its original credit union and CUSO investors, plus three new investors.
Andie Dovgan | April 05, 2023
CUs need solutions that embrace innovation, streamline workflows, and support team and member interactions.
Natasha Chilingerian | March 22, 2023
Sean Ferguson of Origence discusses the role of credit unions in today’s rapidly-changing digital environment.
Joel Legg | March 17, 2023
API and iPaaS solutions can help CUs compete, improve members’ banking experience and increase operational efficiency.
Charles J. Nerko | March 17, 2023
Learn the importance of standards, remedies and indemnities.
Michael Ogden | March 15, 2023
Expedition works with Glia during a digital conversion to keep member disruption to a minimum.
Peter Strozniak | March 07, 2023
U.S. News and World Report finds Georgia is No. 1 for the most risk and Iowa is No. 1 for the least risk.
Natasha Chilingerian | March 06, 2023
The investment in the digital banking platform provider follows five other recent partnerships for the CUSO.
Loretta Weller-Mowers | March 06, 2023
The most successful CUs will concentrate on strategies and investments that will help them attract and retain members.
Parker Graham | March 01, 2023
Fill member experience gaps by taking a cue from fitness apps when designing mobile financial wellness tools.
Tony Hai | February 27, 2023
Communication APIs empower solutions like chatbots, interactive voice response and appointment schedulers.
Peter Strozniak | February 22, 2023
Private equity firm says the former CEO will focus on fintech investments that serve the needs of credit unions and CUSOs.
Sarah Welch | February 22, 2023
By observing member interactions through digital channels, CUs can better tailor the user experience to boost growth.
Michael Ogden | February 21, 2023
CU Times' editor-in-chief ponders whether artificial intelligence has become a friend or foe to credit unions.
Todd M. Harper | February 21, 2023
While two new NCUA measures will strengthen CU security, we must also push for supervisory authority over third-party vendors.
Michael Ogden | February 08, 2023
Members are told only one online debit card purchase will be allowed each day until the issue is resolved.
Sune Engsig | February 03, 2023
CUs must rethink the way they test software and adopt an automated platform that can ensure stable, secure service.
Michael Seidelman | December 07, 2022
CUs must develop, monitor and evolve risk management strategies to reduce threats to members and their data.
Michael Ogden | December 02, 2022
The CUSO claims it has stopped more than $500 million in potential fraud during the past year.
Dave DelVecchio | October 28, 2022
A successful cybersecurity plan includes end-user and board training, budgeting, outsourcing and remediation plan prioritizing.
David Britton | August 29, 2022
Multiple, integrated layers of security technology can, together, help prevent fraud, even in the case of blockchain corruption.
Matt Baaki | August 08, 2022
Credit unions will do well to conduct business as usual while emphasizing the implementation and maintenance of key controls.
Michael Ogden | August 04, 2022
Dort Financial CU and fintech CUSO Illuma Labs partner to deploy a biometric verification solution.
Michael Ogden | July 29, 2022
The breach unveils personal information of an undisclosed number of BECU members.
Brian J. Odian | July 29, 2022
Learn seven ways to proactively harden your organization against hostile, progressive cyber threats.
Perry Carpenter | July 28, 2022
With 82% of data breaches caused by social engineering or human error, staff training is imperative.
Patrice Alexander-Lee | July 27, 2022
Members love the convenience of payments technology, but when things go wrong, they expect a human to be there.
Chris Sachse | July 25, 2022
Through CUSO partnerships, CUs can secure the support they need without the investment to build their own team of experts.
James Dirksen | June 21, 2022
Give them the right support and tools, and they will be empowered to find, measure and remove your organization’s risk.
Tony Carothers | May 25, 2022
Today’s schemes use technology but ultimately rely on strategies that exploit human weakness.
Sean Martin | May 20, 2022
If a breach penetrates the first line of defense, tools such as a Security Incident Event Management solution become critical.
Natasha Chilingerian | May 13, 2022
We must create an industry-wide culture of openness and transparency when it comes to cyberattacks.
Natasha Chilingerian | May 13, 2022
Important cybersecurity considerations for credit unions include prevention, detection and cyber insurance.
Ann Davidson | May 13, 2022
As financial institutions continue to shift to online and virtual servicing, their risks continue to heighten.
Chris Myklebust and Carlos Vazquez | May 13, 2022
CUs must foster their spirit of cooperation across all parties involved in cybersecurity, including government, CUSOs and vendors.
Susan Bennett | May 13, 2022
Develop a culture of awareness and learning to keep your credit union and members from being victimized in an attack.
Kayvee Kondapalli | May 13, 2022
Protect your operations and member data from those looking to make a quick buck by crippling your network until you pay up.
Mike Bechtel | May 13, 2022
With ransomware no longer being a possibility, but a guarantee, CUs must be proactive and keep detection top of mind.
Zack Needles | April 28, 2022
New lawsuits shows how third-party cybersecurity breaches can lead to problems for organizations that use those products/services.
Alan Goforth | April 08, 2022
Oddly enough, however, financial services professionals have a healthy fear of data breaches.
Michael Ogden | March 25, 2022
It's the second such warning given to credit unions in the past six weeks.
Natasha Chilingerian | March 24, 2022
Global attack rates across financial services rose 41% from June to December, LexisNexis Risk Solutions finds.
Michael Ogden | March 01, 2022
Regulators and security officials see a parallel of a hacking surge with Russia’s attacks in Ukraine.
Mike Wilson | February 22, 2022
Realize the benefits of open banking while being mindful of inherent API security concerns and other vulnerabilities.
Michael Ogden | February 09, 2022
The NCUA and several Federal agencies warn all U.S. financial institutions of possible cyber attacks coming from Russia.
Melanie Waddell | February 04, 2022
The meeting will also address shorter settlement cycles, a discussion prompted by the meme stock frenzy.
Natasha Chilingerian | January 28, 2022
In the current environment, FIs “must present more lucrative job offers or poach talent from elsewhere to fill open positions.”
Rene Perez | January 04, 2022
Educate members on the reality of financial crimes while implementing fraud prevention best practices.
Terri Mock | December 30, 2021
Not being prepared for an attack can cause serious harm to both companies and their employees.
Aaron Long | December 28, 2021
Leveraging alternative credit data, segmentation and risk mitigation services are a few ways to stay competitive.
Sean Martin | December 06, 2021
CSI survey finds 25% of CU members think it’s OK to reuse a password for an online bank account.
Natasha Chilingerian | November 17, 2021
FinClusive’s compliance as a service solutions will be incorporated into Bonifii’s MemberPass for CU members.
Natasha Chilingerian | November 10, 2021
The solution helps CUs obtain more complete, accurate member data, allowing them to enhance personalization.
Mike Bechtel | November 10, 2021
To keep your personal data safe, “cough medicine” is a better answer to “What’s your favorite ice cream?” than “chocolate.”
Michael Ogden | November 09, 2021
The credit union says a small percentage of members have been affected.
Michael Seidelman | November 03, 2021
Cybersecurity strategies and investments are necessary, but human asset protection cannot be overlooked.
Adam Elliott | October 22, 2021
Screening member profile changes in real-time is critical to intercepting account takeover attempts.
James McCabe & Mark Pribish | October 15, 2021
Most consumers would look to their financial institution for ID theft services, presenting a significant opportunity for CUs.
Natasha Chilingerian | October 13, 2021
Despite a 7% drop in the number of consumers worried about cyberattacks, CSI says CUs should not be any less prepared.
Natasha Chilingerian | October 11, 2021
Sontiq executive also warns of scams targeting young accountholders and how CUs can help protect them.
Natasha Chilingerian | September 20, 2021
Members of the North Carolina credit union can access Alexa voice and smartwatch banking, plus palm vein authentication.
Natasha Chilingerian | September 14, 2021
Biannual LexisNexis cyber-crime report discusses how fraud threats continue to grow alongside digital innovation.
Natasha Chilingerian | August 25, 2021
Appdome survey finds 78% of U.S. consumers would abandon an app, and tell friends to abandon it, if it didn’t protect their data.
Natasha Chilingerian | August 23, 2021
Reports also show a ballooning of phishing and ransomware attacks in the first six months of the year.
Natasha Chilingerian | August 11, 2021
New TransUnion research also finds one in three consumers continues to be targeted by COVID-related digital fraud.
Steve Sanders | August 06, 2021
With attacks on the rise, CUs must consider the operational and financial implications of being held hostage by ransomware.
Stephen Jones | July 30, 2021
Credit unions must prioritize attack preparation and allocate proper budget to cybersecurity technology and programs.
Natasha Chilingerian | July 22, 2021
The breaches causing the most harm to victims are taking place at smaller, lesser-known enterprises.
Josh Horwitz | July 19, 2021
The recent summary omits how orgs can ensure credentials aren’t already compromised at the time of use.
Sam Bakken | July 12, 2021
Enhance mobile apps to provide user protection while offering members an optimal digital banking experience.
Peter Strozniak | June 17, 2021
Qu-Secure offers a new virtual security model to prevent malware attacks and DAY11 provides a faster asset recovery process.
Natasha Chilingerian | June 03, 2021
New TransUnion report reveals a 149% increase in suspected global digital fraud attempts in financial services.
Barron F. Dickinson | June 01, 2021
Due to the majority of the general workforce’s shift to remote work following the onset of the COVID-19 pandemic, the frequency of cyberattacks has dramatically increased by 600%.
Cal Bowman | May 26, 2021
Credit unions must take steps to mitigate the risks of a cyber-attack to their infrastructure and supply chain.
Natasha Chilingerian | May 10, 2021
Investing in professional cybersecurity staff and educating employees are two of the best ways CUs can defend themselves.
Danielle Andrus | May 05, 2021
Resource-stretched small businesses are ripe for exploitation, but there are ways to protect their data, info and assets.
James McCabe | May 03, 2021
Protective ID programs can help members defend themselves against 2021’s alarmingly high level of cyber-attack risk.
Joshua Gideon | April 30, 2021
The pandemic has increased and expanded security risks. Here are three ways to help secure your CU’s data.
Natasha Chilingerian | April 14, 2021
New report reveals shifting attitudes toward fraud prevention amid the pandemic-driven surge in online activity.
Chad Carter | April 08, 2021
The shift to remote work has been a seismic event for HR professionals, but it has also had a significant impact on the IT department.
Natasha Chilingerian | March 31, 2021
However, application fraud is expected to cost financial institutions $4.1B by 2023, a new report says.
Chris Sachse and Zachary Hill | March 29, 2021
For CUs looking to strengthen their cybersecurity, best practices go beyond simply eliminating SolarWinds as a vendor.
Natasha Chilingerian | March 25, 2021
Of all industries studied, financial services sees the second-highest increase in fraud attempts, most of which involve identity theft.
Natasha Chilingerian | March 16, 2021
The formal acquisition comes four months after the credit union security solution providers announced an exclusive partnership.
Chris Rechtsteiner | March 10, 2021
In the first of a two-part series, learn how to execute a cloud migration with reduced risk, on time and on budget.
Steve Ryker | February 24, 2021
In the era of COVID-19 and new cyber-threats, it’s never been more important to complete thorough due diligence on all vendors.
Natasha Chilingerian | February 23, 2021
New report covering the second half of 2020 also finds payment transaction attacks impacted financial services more than any other industry.
James McCabe | February 18, 2021
Hackers are leveraging COVID-19 to steal, sell and damage your members' identities like never before.
Natasha Chilingerian | February 10, 2021
TransUnion and Aite Group warn the conclusion of pandemic loan forbearance programs will trigger new fraud losses.
Natasha Chilingerian | February 03, 2021
New white paper from Juniper Research finds biometric authentication of payment transactions will skyrocket 650% by 2025.
Natasha Chilingerian | January 28, 2021
Fast-growing synthetic fraud is among the biggest cybersecurity threats facing consumers and FIs today, Sontiq and Breach Clarity report.
Steven Ward | January 08, 2021
When planning for future investment in infrastructure and technology, ensure your IT strategy and cybersecurity framework provide necessary defenses.
Jeff Berman | January 07, 2021
Use these events "as a learning opportunity and strive to make [your] data more secure,” says F2 Strategy's Scott Lamont.
Mieng Lim | December 23, 2020
CUs’ attack surface has expanded as a result of the unplanned pivot to a remote workforce. Here’s how to harden security.
Oliver Sepulveda | December 03, 2020
When faced with a possible ransomware attack, organizations need to consider the unintended victims and the potential for liability.
Natasha Chilingerian | November 19, 2020
Sontiq teams up exclusively with Breach Clarity to deliver personalized data breach risk management tools.
Peter Strozniak | November 06, 2020
Judge order allows class action lawsuit to represent all financial institutions affected by one of the largest payment card hacks of 2017.
Jason Lish and Sid Yenamandra | October 28, 2020
COVID-19 has meant financial pros and employees work from home, and they've become a target for cybercriminals.
Mike Bechtel | October 23, 2020
Help your members and employees create stronger passwords by following six simple steps.
R. Robin McDonald | October 22, 2020
Chief Judge Thomas Thrash of the Northern District of Georgia also awards $2 million in legal fees.
James McCabe | October 19, 2020
Now is the time to create an "eyes wide open" moment for members to be on guard and ready to defend themselves.
Mike Wilson | October 09, 2020
It’s critical that CUs have the right safeguards in place to protect sensitive data as more employees work remotely.
Jim Van Dyke | October 02, 2020
Center your credit union's response to data breaches and identity fraud around effective and empowered action.
Natasha Chilingerian | September 23, 2020
New report from the Mastercard company also reveals a surge in mobile and account creation attacks.
Kevin Landt | September 23, 2020
A sound cybersecurity firm can protect CUs from cyberattacks and help maintain compliance with key regulations while reducing costs.
Natasha Chilingerian | September 22, 2020
LexisNexis Risk Solutions’ latest biannual Cybercrime Report reflects “the new reality of conducting business during a pandemic.”
Melanie Waddell | September 16, 2020
Client login credentials that are compromised can result in loss of assets and unauthorized disclosure of personal information.
Natasha Chilingerian | September 10, 2020
New survey reveals Gen Z has been impacted the worst by unemployment benefits and tax return fraud.
Robert J. Steinman | September 02, 2020
The majority of card-not-present fraud may be prevented through the use of a new technology, dynamic CVV2.
Peter Strozniak | August 27, 2020
The total number of FI complaints, however, is far lower than other types of consumer complaints.
Melanie Waddell | August 26, 2020
The schemes “often exploit trendy assets” such as cryptocurrencies or AI-related investments, a NASAA official says.
Mike Scarcella | August 11, 2020
NAFCU's new group wants to find "ways we can better protect our members’ financial data and strengthen our systems.”
Melanie Waddell | August 03, 2020
Business continuity planning related to COVID-19 has replaced cybersecurity as the top worry for compliance officers.
Mike Scarcella | July 24, 2020
A new survey shows fraudsters are increasingly trying to "take advantage of this time of financial vulnerability."
Rhys Dipshan | July 06, 2020
A white paper by Safe Systems finds that cyber threats have been keeping credit union leaders up at night.
Peter Strozniak | June 22, 2020
Advance Identity Score can help prevent fraud loss at the point of a credit or loan application.
Mike Scarcella | June 09, 2020
The settlement with credit unions is separate from a related consumer class action lawsuit.
Natasha Chilingerian | December 06, 2023
More than 80 credit union industry events are set to take place next year.
Karan Kashyap | November 29, 2023
Credit unions must be realistic about generative AI and strategically apply it as one tool in their toolbox.
Jim DuPlessis | November 21, 2023
Happy Money seeks to expand its network of credit union lending partners.
Tracy Monson | November 20, 2023
Digital payments and disbursements can help differentiate credit unions from competitors.
Natasha Chilingerian | November 16, 2023
CU Times' executive editor discusses the forced shift of CUs into AI – and of CU Times into digital.
Scott Wooldridge | November 07, 2023
The survey found that 53% of employees who self-described as engaged reported being comfortable in working with AI.
Natasha Chilingerian | October 25, 2023
The instant payments service’s rollout has been accompanied by threats to security and compliance for fintechs.
Ralph Owens | October 16, 2023
When implemented correctly, AI has the potential to revolutionize CUs, but it also comes with great responsibilities.
TJ Wyman | October 13, 2023
The path to success in this new era of financial services lies in harnessing data, predictive analytics and AI.
Tanya Van Court | September 29, 2023
The tidal wave of disruption in the financial services industry is imminent, but there is a way forward.
Jeff Ostheimer | September 25, 2023
Open banking, embedded finance and Banking-as-a-Service are a few areas credit unions should consider.
Michael Ogden | September 12, 2023
Officials say the Neural Payments partnership will help member CUs “stay ahead of the fintech curve.”
Natasha Chilingerian | August 30, 2023
The $17M 1st University, which is also leveraging services from Seez, is the second Texas CU to partner with Vertice AI this month.
Yolanda D. McGill | August 21, 2023
Zest AI rebuts a June article by Henry C. Meier that doubted AI's ability to mesh with fair lending practices.
Courtney Zielinski | August 21, 2023
Learn seven ways personalization can promote belonging and inclusivity to improve the member experience.
Peter Strozniak | August 21, 2023
Credit union leaders share how they are leveraging technology tools to step up their member experience initiatives.
Anish Dhanjee | August 21, 2023
Shopping for technology is not intuitive. If you feel that way, you’re not alone.
Chris Appie | July 24, 2023
Look outside of your existing technology strategies and into the wider market for support.
Adam Craig | July 24, 2023
Consider these four things for a mutually beneficial, long-term partnership that fosters healthy growth and innovation.
Hilary Jewhurst | July 24, 2023
Gain an insider perspective on fintechs and third-party risk management.
Natasha Chilingerian | July 24, 2023
Select fintech partners based on your CU's specific growth goals and begin conversations about partnerships at the board level.
Dave Buerger | June 28, 2023
CUs must provide easy access to information and opportunities, making important financial tools like financing more convenient.
Joseariel Gomez | June 02, 2023
Choose tools that orchestrate both the front end and back end to collectively drive engaging member experiences.
Mark Arnold | May 10, 2023
AI and automation are here to stay. Do they complement your CU’s brand, create personalization and tie to your strategic plan?
Michael Ogden | May 09, 2023
Zest Auto expands a partnership for next-generation lending tech for credit unions.
Tal Daskal | May 01, 2023
Improve user experience without hiring expensive, specialized talent or enduring lengthy development cycles.
Amber Harsin | April 26, 2023
Learn what to look for in a technology partner that’s invested in your credit union’s success.
Landon Glenn | April 24, 2023
Learn the difference between embedded finance and embedded fintech, and how to make the latter realistic and effective.
Omar Jordan | April 19, 2023
CUs should make smooth and comprehensive digital transformations a central priority in the coming years.
Jessica Tomapat | April 14, 2023
The timing has become urgent for credit unions to look at options for upgrading their data analytics program.
Jessica Fongemie | April 14, 2023
Similar to how technology has evolved since the 1990s, consumers' relationship with money has transformed and CUs must adapt.
Rohin Tagra | April 14, 2023
Credit unions are already operating with lean teams, making the clear choice to buy.
Michael Ogden | April 12, 2023
The tech-focused QCash becomes a wholly-owned and independent CUSO of Alloya.
Seb Reeve | April 10, 2023
The benefits of conversational AI solutions go beyond creating meaningful, rewarding experiences for employees and members.
Natasha Chilingerian | April 06, 2023
The fintech’s latest round of funding includes all of its original credit union and CUSO investors, plus three new investors.
Natasha Chilingerian | March 22, 2023
Sean Ferguson of Origence discusses the role of credit unions in today’s rapidly-changing digital environment.
Michael Ogden | March 15, 2023
Expedition works with Glia during a digital conversion to keep member disruption to a minimum.
Natasha Chilingerian | March 06, 2023
The investment in the digital banking platform provider follows five other recent partnerships for the CUSO.
Loretta Weller-Mowers | March 06, 2023
The most successful CUs will concentrate on strategies and investments that will help them attract and retain members.
Parker Graham | March 01, 2023
Fill member experience gaps by taking a cue from fitness apps when designing mobile financial wellness tools.
Tony Hai | February 27, 2023
Communication APIs empower solutions like chatbots, interactive voice response and appointment schedulers.
Peter Strozniak | February 22, 2023
Private equity firm says the former CEO will focus on fintech investments that serve the needs of credit unions and CUSOs.
Sarah Welch | February 22, 2023
By observing member interactions through digital channels, CUs can better tailor the user experience to boost growth.
Michael Ogden | February 21, 2023
CU Times' editor-in-chief ponders whether artificial intelligence has become a friend or foe to credit unions.
Michael Ogden | January 30, 2023
Chartway Ventures opens its doors to investing in new opportunities to benefit credit union members.
Michael Garrett | January 18, 2023
Learn why CU crypto offerings are of interest to investors and how crypto-friendly CUs are better supporting their members.
Mina Nguyen | January 06, 2023
Learn how to overcome seven key challenges during the mobile authentication implementation process.
Preetha Pulusani | January 04, 2023
As consumers continue their digital journey, receiving personalized attention from their CU continues to grow in importance.
Michael Ogden | November 30, 2022
Two credit union-focused fintechs reach a deal to expand their combined services to the industry.
Nick Chandi | November 30, 2022
Leveraging their charter, working with fintech partners and adopting real-time payments can help CUs win over consumers.
Travis Goodman | November 21, 2022
While digital financial trends and fintech partnerships can benefit CUs, they can also impact a CU’s liquidity profile.
Ben Soppitt | November 16, 2022
Credit unions can meet the consumer need of building diverse portfolios on a simple, secure platform.
Craig McLaughlin | November 14, 2022
The future will belong to credit unions that can move beyond transactional and generalized digital experiences.
Michael Ogden | November 08, 2022
The deal will allow Trellance to expand its business intelligence portfolio to credit unions.
Michael Ogden | November 07, 2022
Based on an analysis of the Top 100 credit unions, the average user experience score comes in at 2.31 out of 5.
Jim DuPlessis | November 03, 2022
Other credit unions also participate in the round for expansion of the underwriting software CUSO.
Lindsay Soergel | November 02, 2022
Creating an effective intelligent digital assistant requires thoughtful consideration and brand introspection on the front end.
Michael Ogden | November 01, 2022
The move comes as more people look to BNPL services through their trusted financial institution.
Joe Collura | October 31, 2022
Investing in an intelligent automation platform can help CUs adopt advanced technologies to remain competitive.
Natasha Chilingerian | October 24, 2022
CMFG Ventures’ Brian Kaas shares more Fintech Summit takeaways, including insights into cryptocurrency and the economy.
Michael Ogden | October 21, 2022
The group offers remote identity proofing and authentication to reduce fraud.
Natasha Chilingerian | October 17, 2022
CMFG Ventures’ Brian Kaas shares key takeaways from the company’s first-ever Fintech Summit.
Jessica Fongemie | October 10, 2022
Who are you partnering with to digitally anchor your credit union as the nexus of modern money and community?
Natasha Chilingerian | October 07, 2022
CU clients of card processing aggregator MAP can now access equipifi’s white-label Buy Now, Pay Later solution.
Rahul Kumar | October 07, 2022
Siloed solutions prevent members from getting the connected, cohesive and personalized experience they want.
Jennifer Dimenna | October 05, 2022
Moving to the cloud, offering digital account opening and leveraging data are a few ways CUs can remain competitive.
Dan Michaeli | September 19, 2022
Credit unions must take a digital-first approach, meeting members where they are in the digital domain.
Todd Robertson | September 16, 2022
Credit unions can accommodate their members’ expectation of immediate service by leveraging an omnichannel environment.
Natasha Chilingerian | September 14, 2022
Cash flow management and unified payments platform provider FINTAINIUM joins Curql Collective’s fintech ecosystem.
David Brand | September 14, 2022
A Sharonview FCU lending executive explains how these pairings can benefit CUs and their members.
Michael Ogden | September 07, 2022
Curql Collective and Tru Treasury combine to offer treasury management solutions for CUs.
Natasha Chilingerian | August 26, 2022
Alkami survey also finds legacy systems are the biggest hurdle encountered by financial institutions pursuing digital transformation.
Rupert Colbourne | August 26, 2022
When CUs embrace the right digital initiatives, they can optimize resources to weather economic uncertainties and come out stronger.
Michael Ogden | August 23, 2022
The custom-built deposit origination platform rids itself of burdensome legacy technology.
Michael Ogden | August 19, 2022
The latest fintech acquisition combines digital communications and AI for a personal member experience.
Michael Ogden | August 10, 2022
Jack Henry surveys more than 100 credit union and bank CEOs for insight into priorities and challenges ahead.
Michael Ogden | August 10, 2022
Utah is the first state in the country to pilot the use of mobile driver’s licenses.
Parker Graham | August 10, 2022
To drive higher member engagement, combine mobile banking, financial wellness and gamification.
Michael Ogden | August 09, 2022
The purchase will grow Jack Henry’s P2P and digital payment capabilities.
Vince Bezemer | August 03, 2022
Be the orchestrators of easy but personal digital experiences, engaging members far beyond core banking services.
Natasha Chilingerian | July 28, 2022
The CUSO unveils Origence arc, which includes advanced machine learning technology as a result of a partnership with Zest.
Natasha Chilingerian | July 22, 2022
Conversational AI platform provider Posh Technologies receives a $4.15 million investment into its CUSO.
Natasha Chilingerian | July 20, 2022
CUSO providing online and mobile banking solutions completes a $20 million round of funding.
Al Pascual | July 18, 2022
The third iteration of the internet will force CUs to adapt their value propositions or risk being rendered irrelevant.
Merrill Albert | July 18, 2022
Learn five common data quality saboteurs and how to be proactive in getting to the root of the problem.
Joseariel Gomez | July 15, 2022
Intelligent RPA eliminates the repetitive, mind-numbing tasks that often lead to burnout and resignation.
Michael Ogden | July 13, 2022
Cornerstone Resources and Cornerstone Foundation team up with Credit Mountain.
Sponsored by: Alacriti | July 08, 2022
In this upcoming Credit Union Times hosted webinar on August 9 at 2:00 pm ET, Keith Gray, Vice President of Strategic Partnerships at The Clearing House, and Mark Majeske, SVP of Faster Payments at Alacriti will discuss what's to come with the RTP network.
Brett Wooden | July 01, 2022
Utilize artificial intelligence to improve your credit union’s operations from the inside out.
Michael Ogden | June 23, 2022
The fintech organizations find common ground with Finn AI’s virtual assistant solution.
Lindsay Soergel | June 22, 2022
Successful digital assistants are human-like, branded bankers trained to interact in meaningful and engaging conversations.
Michael Ogden | June 21, 2022
The NCUA's oversight of CU cryptocurrency services can be compared to a leery father monitoring his kids on the playground.
Charles Krawitz | June 21, 2022
Focusing on the more stringent regulatory expectations placed on larger CUs will help a fintech prepare to enter the big leagues.
Natasha Chilingerian | June 17, 2022
Plus, Allied Solutions invests in lending technology CUSO Rate Reset.
Michael Ogden | June 15, 2022
Co-op Solutions and Constellation Digital Partners lead a group to build momentum in the digital space.
Michael Ogden | June 13, 2022
The partnership investment supports the innovation for voice verification solution Illuma Shield.
Craig McLaughlin | June 10, 2022
Focus on leveraging digital, member interaction and data to close the gap between digital strategy emphasis and execution.
Michael Ogden | June 09, 2022
CU executive says “it was time” to give members access to crypto trading services.
Michael Ogden | June 03, 2022
The credit union is partnering with two fintech powerhouses, NYDIG and Q2, for its new service.
Landon Glenn | May 23, 2022
A collaborative banking model incorporates the spirit of open banking but mitigates the risks, accelerating growth and innovation.
Peter Strozniak | May 15, 2023
Financial institutions with improved digital banking performance are likely to improve overall business performance.
Omar Jordan | April 19, 2023
CUs should make smooth and comprehensive digital transformations a central priority in the coming years.
John Pennycuff | April 14, 2023
Striking a balance between channels allows CUs to position themselves as more responsive to members’ needs and preferences.
Andie Dovgan | April 05, 2023
CUs need solutions that embrace innovation, streamline workflows, and support team and member interactions.
Parker Graham | March 01, 2023
Fill member experience gaps by taking a cue from fitness apps when designing mobile financial wellness tools.
Craig McLaughlin | November 14, 2022
The future will belong to credit unions that can move beyond transactional and generalized digital experiences.
Michael Ogden | October 11, 2022
SkyPoint Pay adds a security layer using a question only known to the payer and payee.
Natasha Chilingerian | August 26, 2022
Alkami survey also finds legacy systems are the biggest hurdle encountered by financial institutions pursuing digital transformation.
Natasha Chilingerian | July 20, 2022
CUSO providing online and mobile banking solutions completes a $20 million round of funding.
Michael Ogden | May 13, 2022
Unitus Community CU in Portland, Ore., a minority-owned fintech, the Urban League and other area CUs partner on the project.
Gilad Komorov | April 27, 2022
A hybrid branch/digital model can ensure members get access to the best of both worlds.
Natasha Chilingerian | April 22, 2022
Consumers who use a CU as their primary institution are satisfied, but they are in the minority, a new Mobiquity report finds.
Michael D'Onofrio | April 08, 2022
With tech spending in the financial sector expected to reach double-digit growth in 2022, CUs need a roadmap to maximize investments.
Gavin Harding | March 11, 2022
Experian report finds consumers rank their online priorities as security (82%), privacy (77%) and convenience (74%).
Natasha Chilingerian | March 07, 2022
But, credit unions remain strong due to their members’ growing trust in them, PYMTS and PSCU find.
Gilad Komorov | March 04, 2022
Gen Zers are attracted to robust digital offerings, personalized experiences, flexible fees and equitable missions.
Natasha Chilingerian | February 24, 2022
New partnership will give PSCU credit unions access to the data intelligence business’ Digital Banking Hub.
Charlie Peterson | February 07, 2022
CUs that are slow to adopt AI face risks – here’s how to implement it to improve the member experience.
Natasha Chilingerian | February 01, 2022
Alkami report finds one-third of consumers see themselves switching from their primary FI to a Big Tech, fintech or neobank.
Douglas Brown | January 19, 2022
Digital strategies, cryptocurrency, financial wellness and as-a-service models will be top of mind for CU executives this year.
Zviki Ben Ishay | December 15, 2021
Digital and mobile banking and face-to-face assistance at the branch do not have to be mutually exclusive.
Terry Duffy | December 08, 2021
It’s time for CUs to de-channel the traditional model and unify what have traditionally been fragmented experiences.
Michael Ogden | November 15, 2021
“We wanted to make it easy and simple for everyone to access banking online.”
Natasha Chilingerian | November 05, 2021
Are your members struggling realists, established traditionalists, simplicity seekers, guarded explorers or empowered self-starters?
Natasha Chilingerian | October 27, 2021
First Tech’s Mike Upton shares insights on chatbots, branches and why he became a CU executive after working for two big banks.
Natasha Chilingerian | October 26, 2021
First Tech’s Mike Upton discusses how the pandemic impacted digital strategy for the $14 billion credit union.
Natasha Chilingerian | August 25, 2021
Appdome survey finds 78% of U.S. consumers would abandon an app, and tell friends to abandon it, if it didn’t protect their data.
Vincent Bezemer | August 02, 2021
CUs must deliver digital services quickly, acknowledge weaker loyalty among young consumers and centralize their services.
Tim Prugar | July 28, 2021
Deliver a faster, smoother and more personal experience to win over Gen Zers and millennials and keep them for years to come.
Zviki Ben Ishay | July 14, 2021
Credit unions must take steps to ensure members enjoy a fully digital journey from beginning to end.
Taylor C. Nelms and Josh Sledge | July 12, 2021
Tough questions reveal the need to view digital transformation as a way to reimagine what is possible in financial services.
Natasha Chilingerian | July 12, 2021
CUs that invested in digital tools pre-pandemic take their efforts up a notch, leading to new accounts and stronger relationships.
Sam Bakken | July 12, 2021
Enhance mobile apps to provide user protection while offering members an optimal digital banking experience.
Michael Ogden | July 08, 2021
The credit union’s new P2P partnership was a top priority for growing its digital banking footprint as the pandemic continued.
Griffin McGahey | June 23, 2021
The largest proportion of credit unions’ new member prospects, Gen Z, are digital-first.
Natasha Chilingerian | May 12, 2021
Truliant FCU, one Posh CUSO investor, plans to drive member service innovation in a new AI lab.
Michael Lee | April 23, 2021
Offer Gen Zers value, show them you really know who they are and make it easy to bank across all channels.
Natasha Chilingerian | April 20, 2021
A majority of consumers say they don’t like open banking, yet they’re embracing what it does for them, new report finds.
Natasha Chilingerian | April 19, 2021
Generation-based banking preferences report also finds mobile payments are the least preferred payment method for all consumers.
Stephen Kuhl | March 31, 2021
Credit unions that wish to retain their base should mirror their celebrated offline experience with their digital one.
Fiserv | March 29, 2021
A card portfolio is one of a credit union’s primary revenue centers, but it can also be a valuable resource in capturing actionable insights and achieving transformative results.
Natasha Chilingerian and Tim Schafer | March 15, 2021
FIs must focus on capitalizing on digital, fixing broken digital journeys, and offering better digital services and perks.
Zviki Ben Ishay | February 22, 2021
There are times when digital and remote services demand a human element to match consumer expectations.
Fiserv | February 18, 2021
Leveraging transactional data helps credit unions pinpoint cardholder usage patterns and deliver appropriate marketing messages to the right members, at the right time. To learn more, hit play.
Nick Barnes | January 27, 2021
Learn four ways to cater to members with varying channel preferences while helping them feel cared for, heard and secure.
Stephen Kuhl | January 13, 2021
CUs, while well-regarded for their personalized approach, must incorporate the new consumer profile or risk losing business.
Scott Johnston | December 28, 2020
Keep an eye on the rise of digital, the evolving role of the branch, business continuity planning and new ways to serve members.
Omar Jordan | December 21, 2020
Ask yourself: If a member never steps foot in a branch, will they still feel “wowed?”
Matt Purvis | December 11, 2020
To succeed in the COVID era, CUs must reassess the meaning of experience and interpret data through a new lens.
Cory Ayres | November 25, 2020
Evolve your strategies for acquisition, engagement and retention by staying ahead of consumer trends.
Michael Ogden | November 17, 2020
The expectations from members to receive a digital credit or debit card has become more prevalent during the pandemic.
Jim DuPlessis | November 16, 2020
PSCU finds mobile wallet apps are growing much faster than other means of card spending.
Natasha Chilingerian | October 29, 2020
A Jack Henry strategy expert guides CUs toward business services opportunities that arose from 2020’s disruptions.
Zviki Ben Ishay | October 21, 2020
Due to COVID-19, CUs have an opportunity to adopt technological and educational tools that are geared toward bringing seniors online.
Jim DuPlessis | October 09, 2020
Credit agency says financial institutions have to make big improvements to keep up with consumer expectations.
Michael Ogden | October 07, 2020
Fiserv says it has connected more than 200 credit unions and banks so far this year to P2P service Zelle.
Michael Ogden | September 23, 2020
FLEX sees the addition of Zelle, the P2P giant, as a huge benefit for its nearly 400,000 mobile app users.
Natasha Chilingerian and Tim Schafer | September 21, 2020
See key findings of a recent survey from Lightico and Mitek on consumer confidence, experiences and expectations in online transactions.
Carma Peters | September 15, 2020
One credit union CEO encourages fellow leaders to be creative in retaining a physical presence in their strategic vision.
Michael Ogden | September 09, 2020
A new survey shows a massive increase in the use of digital banking tools as preferences of going into a branch dramatically drop.
Bill Hampton | August 12, 2020
In a matter of weeks, digital and mobile banking technologies go from being a “nice to have” to a “must have.”
Nicole Harper | August 10, 2020
5G enhancements create more reliable networks to help credit unions ensure a future that's more productive, personal and protected.
Greg Land | August 10, 2020
The new partnership will offer credit unions a streamlined P2P fund transfer platform for members.
Michael Riccardi | August 07, 2020
A new white paper from Ondot Systems points to these generations as a key to future growth for financial institutions.
Nicole Harper | August 07, 2020
Credit unions should start planning now for how 5G can be leveraged to better serve their members and grow their business.
Natasha Chilingerian | August 06, 2020
Many predictions made before this year have a high likelihood of being not just incorrect, but laughable.
Gilad Komorov | July 10, 2020
Adopt technology that provides streamlined, digital processes combined with the warm, human experience members are accustomed to.
Natasha Chilingerian | June 26, 2020
Experts and leaders advise CUs on post-COVID lending, creating equality and more during “State of the Industry.”
B. Dan Berger | June 23, 2020
The pandemic has changed consumer behavior, and CUs shouldn’t expect a return to old habits any time soon.
Steve Salkin | June 16, 2020
The FBI warns as mobile banking app use has climbed, so has cyber crime activity on mobile apps.
Peter Strozniak | June 10, 2020
As demand for online and mobile surges, Marine CU plans to make significant investments in digital services over the next five years.
Michael Abare | June 08, 2020
As technology advances, the line between small businesses and a traditional cash management solution is merging.
Doug Brown | June 01, 2020
Many CUs will need to lean more heavily on their digital banking capabilities to support the evolving needs of consumers, businesses and employees.
Chris Fraenza | May 18, 2020
Give members these tools to stay financially vigilant as they migrate to a more remote banking environment.
Michael Abare | May 06, 2020
Digital banking must evolve in order to address the growing needs of the small business market.
Andrew Vahrenkamp | April 17, 2020
Raddon discusses service areas to explore or expand in considering the "face-to-face preferred" member demographic.
Roy Urrico | April 17, 2020
Pioneer FCU uses video banking to stay fully connected and transactional with members when branch lobbies are closed.
Tina Orem | April 16, 2020
“Contactless is up significantly as people try to figure out a way to avoid touching more things than they have to."
Whitney Loe | March 20, 2020
By leveraging artificial intelligence, credit unions can create a consistent member experience.
Tina Orem | March 20, 2020
CU Times uncovers a few things award-winning credit union mobile apps seem to have in common.
Roy Urrico | March 18, 2020
According to a recent poll, 82% of consumers are concerned about going to their local financial institution or grocery store.
Tina Orem | March 04, 2020
The FIS study attributes some major reasons for the expected growth: Urbanization of emerging economies and wide-scale tech adoption.
Roy Urrico | February 11, 2020
MagnifyMoney's list of the best online banks includes categories for CDs, savings, money market, checking accounts and more.
Tina Orem | December 13, 2019
The fundamental operational shift from branch to mobile was a popular discussion in 2019.
Roy Urrico | November 26, 2019
Industry insiders provide insight into the most popular scams cybercriminals are running this holiday season.
Roy Urrico | November 20, 2019
A new report shows "consumers aren’t willing to compromise on speed, convenience or security when it comes to digital transactions."
Roy Urrico | November 07, 2019
Mobile banking features are the primary factor (37.37%) for savers with less than $1,000 to put in savings compared to a higher interest rate (26.55%).
Tim Smith | November 01, 2019
By allowing more transparency and working with the right tech partner, credit unions can improve their offerings with ease.
Tina Orem | October 31, 2019
A new survey says, “Mobile banking apps have surpassed physical branches as the most critical touchpoint of the banking experience."
Roy Urrico | October 25, 2019
The CU serving Disney employees sets three big initiative goals: Change the culture, move twice as fast and free up capital.
Larry Hayes | October 25, 2019
To succeed in this crucial time, credit unions must consider and work to meet the expectations of millennials and Gen Zers.
Roy Urrico | October 18, 2019
Malauzai Software report indicates P2P and A2A trends could be an opportunity for FIs to provide apps that simplify the transfer of funds on the go.
Natasha Chilingerian | October 17, 2019
Concepts being pushed by app-based fintech start-ups are very much in line with what CUs do every day for their members.
Roy Urrico | October 15, 2019
A new study identified how these digital dependencies impact consumers’ expectations of the businesses and brands they interact with.
Tina Orem | October 15, 2019
A new study published Tuesday, shows most Americans enjoy their branch experience, but want more products offered.
Omar Jordan | October 11, 2019
Services like remote online notarization enable CUs to reach disabled borrowers and other often hard-to-reach consumers.
Tina Orem | September 20, 2019
Credit unions may be so busy focusing on millennials that they forget about baby boomers.
Roy Urrico | September 12, 2019
A survey finds people feel besieged by irrelevant push notifications, but generally give high marks to financial apps.
Tina Orem | September 11, 2019
The alliance foreshadows fundamental shifts in how members will interact with their credit unions.
Tina Orem | September 04, 2019
New study finds mobile alerts are partially to blame for a 31% drop in the average annual number of overdrafts per checking account.
Anish Dhanjee | August 21, 2023
Shopping for technology is not intuitive. If you feel that way, you’re not alone.
Amber Harsin | June 07, 2023
In a response to a recent column by Henry C. Meier, Prodigy’s Amber Harsin details why benefits of the cloud outweigh the risks.
Ralph Owens | May 26, 2023
Members Choice Credit Union’s chief information officer discusses the role’s shifting responsibilities.
Brynn Ammon | May 19, 2023
Jack Henry shares six ways to ensure your credit union makes the most of its core system investment.
Amber Harsin | April 26, 2023
Learn what to look for in a technology partner that’s invested in your credit union’s success.
Joel Legg | March 17, 2023
API and iPaaS solutions can help CUs compete, improve members’ banking experience and increase operational efficiency.
Charles J. Nerko | March 17, 2023
Learn the importance of standards, remedies and indemnities.
Karla Booe | October 12, 2022
Invest in technology that allows your CU to innovate its offerings while reducing the costs of complying with Federal laws and regs.
Rahul Kumar | October 07, 2022
Siloed solutions prevent members from getting the connected, cohesive and personalized experience they want.
Shaw Taylor | September 26, 2022
A thoughtful communications plan helps CUs ensure their digital transformation initiatives are a success.
Natasha Chilingerian | August 26, 2022
Alkami survey also finds legacy systems are the biggest hurdle encountered by financial institutions pursuing digital transformation.
Natasha Chilingerian | August 01, 2022
Brand experience company Adrenaline also identifies core integration as a key to ITM efficiency.
Pat True | January 18, 2022
Learn six tips for evaluating projects and calculating meaningful ROI analyses for technology investments.
Natasha Chilingerian | January 18, 2022
engage fi, formerly CU Engage, will jointly market its consulting services with BankSmart entity CU Smart.
Shanon McLachlan | January 10, 2022
Jack Henry analyzes the results of its annual client survey on technology investments and priorities.
Regena Pearce-Lowe | November 15, 2021
Chartway FCU shares how system consolidation led to internal improvements and benefits for members.
Bhavin Turakhia | October 11, 2021
Credit unions need to take on the mindset of the challenger and create a unified stack of solutions.
TIBCO (sponsored) | September 16, 2021
Data is worthless if you don’t know how to mine it and find the story in the details.
Gary Lee | August 04, 2021
CUs should expect modern, secure technology, an innovative mindset and a passion for supporting the community from their core provider.
Milind Pathak | June 14, 2021
Consumers' heavy reliance on digital channels and capabilities pushes CUs to the forefront of change, demanding evolution.
Vincent Bezemer | May 14, 2021
CUs that overhaul their approach to technology and create a repeatable, owned process for doing so can future-proof themselves.
Fiserv | March 29, 2021
A card portfolio is one of a credit union’s primary revenue centers, but it can also be a valuable resource in capturing actionable insights and achieving transformative results.
Natasha Chilingerian | March 17, 2021
The fintech says the accomplishment marks the first and largest mass-migration of cores to the cloud in the financial sector.
Fiserv | February 18, 2021
Leveraging transactional data helps credit unions pinpoint cardholder usage patterns and deliver appropriate marketing messages to the right members, at the right time. To learn more, hit play.
Steven Ward | January 08, 2021
When planning for future investment in infrastructure and technology, ensure your IT strategy and cybersecurity framework provide necessary defenses.
Natasha Chilingerian and Tim Schafer | December 21, 2020
Fiserv, Symitar, Corelation and FedComp are some of 2020's winners in the race for CU industry market share, Callahan reports.
Will Hunt | December 21, 2020
This year, core technology has played an even more crucial role in responding to new imperatives brought forth by the pandemic.
Michael Ogden | December 17, 2020
The CU can quickly deploy new services, improve application speed and increase flexibility of essential workloads with the upgrade.
Mark Kilpatrick | November 04, 2020
By defragmenting and fusing together the digital ecosystem, credit unions can develop tomorrow’s capabilities today.
Joe Walsh | October 16, 2020
Direct FCU’s first core conversion in 36 years helps team members embed the CU’s core values and strategic goals into their culture.
Devon Lyon | September 08, 2020
Learn how Direct FCU completed a successful debit card conversion at the halfway point of its core conversion and amid the pandemic.
Brian Medeiros | August 26, 2020
The credit union realizes the true value of a robust API after reaching a form and letter printing roadblock.
Mike Scarcella | August 25, 2020
The partnership "will provide our credit union the technology solutions we need to grow and improve the financial lives of our members."
John Landis | August 21, 2020
Implementing a core processing system that encourages collaboration with partners and the evolution of your digital strategy is vital.
Mike Scarcella | August 17, 2020
The core conversion strategy takes some unexpected turns as the pandemic hits the U.S.
Rhys Dipshan | August 12, 2020
The credit union's decision to leverage the private cloud has little to do with the broader trend to a remote workforce.
Frank Ready | July 17, 2020
Symitar’s conversion with SAFE FCU is its fourth virtual core conversion in the month of June.
Mike Scarcella | July 09, 2020
The two-year project presented new challenges as the coronavirus spread throughout the U.S.
Jennifer Cavan | June 29, 2020
Direct FCU’s director of HR discusses why involving every employee in the CU’s core conversion leads to a stronger culture and deeper engagement.
Mike Scarcella | June 16, 2020
Core conversions can be successful "even when we are forced to work remotely."
Leia Powell | June 15, 2020
Alabama’s Listerhill CU reflects on how organization and teamwork helped aid a smooth transition to operating remotely.
Dylan Jackson | May 27, 2020
This is the first core conversion to ever take place completely remotely.
Richard Gallagher | May 22, 2020
Migrating to the right data management system can improve experiences, provide added security and increase revenues.
Roy Urrico | May 22, 2020
Conducting a mock conversion requires a thorough command and control process, as well as leveraging collaboration tools.
Ray K. Ragan and Timothy Strasser | May 22, 2020
Data governance is the critical fuel for the financial success of your membership and the future of your credit union.
Arcady Lapiro | May 22, 2020
To meet home banking demands, CUs should launch new digital solutions using their existing core as a base.
Brian Medeiros | May 22, 2020
The credit union's overall core conversion project owner discusses best practices for managing a conversion remotely.
Frank Ready | May 22, 2020
Some credit unions opt to postpone conversions, while others push forward with thinly-spread resources.
Maria Vasilevsky | April 29, 2020
In the third part of Direct FCU's Core Conversion Adventure, learn how the CU’s early conversion project decisions has helped it navigate an unstable time period.
Roy Urrico | April 03, 2020
“It was a full-fledged event and we were moving staff remotely as quick as possible."
Devon Lyon | March 20, 2020
In the second part of Direct FCU's Core Conversion Adventure, the CU discusses the role of LEAN process management and how it's organizing its teams.
Roy Urrico | March 20, 2020
See all the recent core conversions, financial technology upgrades, and other system renovations or modifications.
Brian Medeiros | February 06, 2020
In the first of an ongoing article series, a Massachusetts CU shares details about planning its first core conversion since 1984.
Roy Urrico | November 15, 2019
A core conversion is an opportunity to change a credit union’s branding, environment and culture.
Roy Urrico | November 11, 2019
Decisions to make a core conversion are not taken lightly by credit unions. What are the discussions CUs have to make a choice?
Tim Smith | November 01, 2019
By allowing more transparency and working with the right tech partner, credit unions can improve their offerings with ease.
Roy Urrico | October 23, 2019
The CU CEO says, “Our members are going to be blown away at the difference and capabilities when we roll this out.”
Roy Urrico | October 04, 2019
A new report notes the alignment between business and IT fades when considering budgeting and operational priorities.
Roy Urrico | August 21, 2019
The findings show critical missteps, which mean cloud migrations are falling short of expectations.
Roy Urrico | June 21, 2019
See CU Times’ latest 2019 roundup of some reported technology moves in the CU industry.
Roy Urrico | April 29, 2019
Extra Credit Union provides a case study in transforming its IT infrastructure.
Roy Urrico | April 12, 2019
Venafi discovers 60% of CIOs experienced certificate-related outages that affected critical business in the last year.
Roy Urrico | March 08, 2019
See CU Times’ latest roundup of some reported technology moves in the CU industry.
Roy Urrico | March 01, 2019
Credit union executives present their perspectives on the strategy of open-core systems.
Roy Urrico | February 25, 2019
CU executives share their perspective on open core systems and the benefits to their CUs and members.
Roy Urrico | February 19, 2019
Experts say credit unions should keep a few things in mind when moving to an open core.
Roy Urrico | February 15, 2019
CU cores must be capable of integrating with third-party providers and APIs to deliver better member experiences.
Roy Urrico | January 07, 2019
San Diego’s CUSO Financial Services and core provider Corelation extend their lists of credit union clients.
Roy Urrico | December 07, 2018
Part 1 of 3: A look back at CU technology advances and a look ahead to 2019.
Roy Urrico | November 26, 2018
Research indicates CUs spend as much as 80% of their total IT budget just to support current systems.
Roy Urrico | November 09, 2018
A look at the latest reported technology partnerships, upgrades and conversions in the CU industry.
Roy Urrico | November 02, 2018
The platform integrates and communicates with various third parties to support a comprehensive mobile experience.
Roy Urrico | October 23, 2018
Company fulfills a need for a real omni-experience where consumers can quickly access all functionality regardless of platform.
Roy Urrico | September 20, 2018
Get the latest technology updates happening in the credit union industry.
Roy Urrico | July 20, 2018
A look at the latest reported technology partnerships and moves in the credit union industry.
Roy Urrico | May 01, 2018
A credit union gains efficiencies through upgrades to its core system.
Roy Urrico | February 28, 2018
The survey shows that credit unions are not tracking first-call resolution rates.
Roy Urrico | October 16, 2016
Read about the latest core and technology upgrades in the credit union industry.
Roy Urrico | October 02, 2016
BHFCU shares how it developed a strategic core initiative through completing RFPs and a gap analysis.
Roy Urrico | December 17, 2015
Execs provide a behind the scenes look at a core conversion, which they say will help their credit union grow to $1B in assets.
Roy Urrico | December 11, 2015
Since 1990, core processing has shifted to include self-service channels and open architecture formats, giving credit unions a competitive advantage.
Roy Urrico | December 08, 2015
The evolution of core processing since 1990 is marked by the emergence of self-service channels.
Roy Urrico | April 03, 2015
As core systems demand more integration with multiple delivery channels, credit unions turn to outsourcing.
Natasha Chilingerian | October 25, 2023
The instant payments service’s rollout has been accompanied by threats to security and compliance for fintechs.
Hal Ramakers | October 18, 2023
CUs must acknowledge the importance of both domestic and international instant payment access.
Natasha Chilingerian | October 04, 2023
The Federal Reserve reaches a milestone with more than 100 financial institutions on the new network.
Matt DeLauro | September 06, 2023
While the allure of FedNow lies in its convenience and speed, it also presents challenges in terms of fraud management.
Natasha Chilingerian | August 21, 2023
The second instant payments rail in the U.S. launched in July with 13 credit unions and corporate credit unions as early adopters.
Natasha Chilingerian | August 17, 2023
Six early adopter CU*Answers credit unions are in the process of joining The Clearing House’s RTP network.
Michael Ogden | July 20, 2023
The Arizona-based credit union receives help through Catalyst Corporate FCU with the FedNow launch.
Natasha Chilingerian | June 27, 2023
The PSCU company joins several other CU organizations in offering the Federal Reserve’s new real-time payments service.
Michael Ogden | June 23, 2023
The corporate credit union completes certification for the Federal Reserve’s New Payment System.
Yueqi Yang | October 31, 2022
“Heading into the fourth quarter, the cryptocurrency market is lacking directional momentum," the company reports.
Natasha Chilingerian | October 07, 2022
CU clients of card processing aggregator MAP can now access equipifi’s white-label Buy Now, Pay Later solution.
Jim DuPlessis | September 23, 2022
YS Federal Credit Union officials report more than 150 accounts were impacted, resulting in $15,137 stolen from members.
Bryce Deeney | August 15, 2022
Consider providing a direct BNPL solution built with your members’ financial health in mind.
Patrice Alexander-Lee | July 27, 2022
Members love the convenience of payments technology, but when things go wrong, they expect a human to be there.
Michael Ogden | July 19, 2022
Southland CU connects with NYDIG in buying and selling cryptocurrency services.
Melanie Waddell | July 13, 2022
Treasury's request for comment is part of President Biden’s executive order on digital assets.
Jim DuPlessis | July 12, 2022
CUNA survey finds higher ownership rates for members and minorities.
Natasha Chilingerian | June 22, 2022
Kimberly Clark CU in Memphis is the first credit union to utilize the corporate credit union’s funding agent capability.
Peter Strozniak | June 21, 2022
New Co-op Solutions research shows consumers trust fintechs over credit unions to meet digital payments needs.
Abhishek Veeraghanta | May 16, 2022
Reflect on who your members are, what they need and what they are trying to achieve with faster payments.
Natasha Chilingerian | May 03, 2022
Fiserv’s NOW Gateway establishes a connection to The Clearing House’s RTP network.
Michael Ogden | April 27, 2022
The microsite includes curated information for credit unions to learn about digital assets.
Natasha Chilingerian | April 26, 2022
The partnership, which includes an investment in Amount by PSCU, will bring digital credit card origination services to CUs.
Mickey Goldwasser | April 18, 2022
Use technology and provide value to show more members how your credit union can make their lives easier.
Kelly Payne | March 21, 2022
The answer to how credit unions can replace lost overdraft fee revenue lies in their card programs.
Natasha Chilingerian | February 22, 2022
Cornerstone Advisors report highlights areas CUs must begin considering to stay competitive, including real-time payments and cryptocurrency services.
Michael Ogden | January 24, 2022
Alloya Corporate FCU builds a new network to help CUs implement better payments strategies.
Natasha Chilingerian | December 08, 2021
The solution is designed to help credit unions more accurately detect payments fraud as risks remain high.
Natasha Chilingerian | November 30, 2021
CU card issuers can now service a wider range of member card accounts through the app.
Natasha Chilingerian | November 24, 2021
Misperceptions are steering consumers toward non-bank payment apps, but CUs can win them back, new Javelin research finds.
Natasha Chilingerian | November 10, 2021
The solution helps CUs obtain more complete, accurate member data, allowing them to enhance personalization.
Jesse Hamilton and Joe Light | November 03, 2021
Monday's regulatory report zooms in on the $130 billion stablecoin market and the cryptocurrencies it underpins.
Kelly Payne | November 01, 2021
Even if your credit union’s card program doesn’t appear to be broken, it may be time to fix it.
Natasha Chilingerian | October 12, 2021
CU Railz is the CUSO of Payrailz, a digital payments company serving banks and credit unions.
Natasha Chilingerian | October 07, 2021
My Card Manager is also designed to boost prepaid card usage and member engagement for credit unions.
Michael Ogden | October 01, 2021
Member Access Processing brings all-digital cards for mobile and online access to credit union members.
Natasha Chilingerian | September 15, 2021
CUs that adopt the new app, Allied Bitcoin Wallet, will offer members the ability to buy, sell and hold bitcoin.
Ric Edelman | August 26, 2021
The blockchain technology that underlies them offers massive benefits that current methods of commerce do not provide.
Natasha Chilingerian | June 15, 2021
Fiserv’s CardHub offers members of the nation’s second-largest CU card spending insights, safety controls and self-service capabilities.
Michael Ogden | June 11, 2021
The payments provider secures Maui County FCU for credit and debit processing.
Michael Ogden | May 25, 2021
CUSO to offer Digital Member Service platform to credit union clients.
Jim DuPlessis | May 17, 2021
Payments CUSO service will allow debit or credit cards to be added to a mobile wallet within minutes.
Natasha Chilingerian | April 19, 2021
Generation-based banking preferences report also finds mobile payments are the least preferred payment method for all consumers.
Jim DuPlessis | April 02, 2021
Nacha finds the credit unions accounted for 3% of U.S. volume in 2020.
Fiserv | March 29, 2021
A card portfolio is one of a credit union’s primary revenue centers, but it can also be a valuable resource in capturing actionable insights and achieving transformative results.
Natasha Chilingerian | February 23, 2021
Credit unions will begin piloting the “buy-now, pay-later” plan for cardholders in the near future.
Fiserv | February 18, 2021
Leveraging transactional data helps credit unions pinpoint cardholder usage patterns and deliver appropriate marketing messages to the right members, at the right time. To learn more, hit play.
Natasha Chilingerian | February 03, 2021
New white paper from Juniper Research finds biometric authentication of payment transactions will skyrocket 650% by 2025.
Charlotte Ritonya | January 11, 2021
Reducing false positives boosts revenue and ensures that credit unions' cards remain top of wallet.
Michael Ogden | December 15, 2020
More organizations are offering virtual cards during this no-contact time of the pandemic.
Peter Strozniak | October 05, 2020
Surveys find 86% of consumers would prefer to get financial services from an institution they use for most payments.
Natasha Chilingerian | September 24, 2020
A PSCU-sponsored Javelin Strategy & Research white paper offers timely payments strategy advice for credit unions.
Jim DuPlessis | September 22, 2020
PSCU shows card gains in September while CO-OP warns of future retrenchment.
Jim DuPlessis | September 09, 2020
PSCU report shows pandemic-era trends continuing for credit unions.
Robert J. Steinman | September 02, 2020
The majority of card-not-present fraud may be prevented through the use of a new technology, dynamic CVV2.
Dylan Jackson | August 26, 2020
PSCU's latest data shows a slight pull back from recent gains in debit and credit trends during the pandemic.
Mike Scarcella | August 19, 2020
Overall, card payments finally returned to an upward trend, according to the latest report.
Frank Ready | August 12, 2020
Back-to-school concerns also seem to be impacting purchase decisions.
Raychel Lean | August 11, 2020
Cards? Where we’re going, we don’t need cards.
Raychel Lean | August 04, 2020
New data shows ATMs saw withdrawals drop by 21% compared to the same week last year.
Michael Abare | August 03, 2020
The business banking experience credit unions should strive to provide is not your dad’s business banking.
Raychel Lean | July 29, 2020
The pandemic continues to leave its mark in PSCU’s year-on-year data report.
Mickey Goldwasser | July 27, 2020
The accelerated adoption of digital has changed the way members will utilize credit unions and evaluate credit union services.
Mike Scarcella | July 22, 2020
Although overall trends are down, PSCU sees "pockets of strength across various merchant categories."
C. Ryan Barber | July 16, 2020
CO-OP's new spending data indicates a short-term desire for members to spend as they did in pre-COVID days.
Michael Ogden | July 14, 2020
Card-not-present alternatives continue showing growth of 48% with debit card transactions.
David Thomas | July 13, 2020
“That volume alone tells us that payments can be one of the credit union’s most powerful drivers of revenue and membership growth."
Jason Grant | July 08, 2020
PSCU data shows card-not-present and debit card CNP volumes had their 12th consecutive week of growth above 30%.
Natasha Chilingerian | July 01, 2020
Primax executives say they look forward to providing added value to their clients through PSCU’s substantial resources.
Greg Land | July 01, 2020
A PSCU official is "encouraged with these phenomenal rates of growth in debit" but doesn't expect it to continue at this rate.
Mike Scarcella | June 24, 2020
PSCU's latest data indicates debit spend was up by about 11% and credit spend was down by 6%.
Paul D'Annunzio | June 18, 2020
“Trends in consumer spending and saving have seen a significant shift since the start of the pandemic ..."
Derek Bluestone | June 17, 2020
When it comes to credit, look to AI and ML as supplements to human teams, not replacements.
Mike Scarcella | June 16, 2020
According to PSCU, transactions have shown improvements for 10 weeks straight.
Raychel Lean | June 15, 2020
It takes more than a health and economic emergency to separate American consumers from their cash, according to two new studies.
Dylan Jackson | June 11, 2020
CO-OP makes a point that credit unions must be wary of fraud arising from the increase in contactless transactions.
Mike Scarcella | June 10, 2020
The advocacy group's revival plan for ATMs "will include a global protocol for ATM hygiene."
Heather Nevitt | June 09, 2020
PSCU's latest report suggests members are growing comfortable "using debit for online purchases and via digital wallets."
Sarah Tincher | June 05, 2020
A PSCU official says, "These trends are encouraging as the rebound continues.”
Nate Robson | June 03, 2020
Card-not-present transactions are up 35% in the first half of May, while in-person transactions using cards are down 33%.
Jason Grant | June 02, 2020
Aptys will operate as a standalone subsidiary for Catalyst Corporate, which is already transitioning its 600 ACH client CUs to the payments platform.
Mike Scarcella | May 27, 2020
According to PSCU's research, this is the fifth week of positive growth.
Mike Scarcella | May 26, 2020
According to a new white paper, this quick shift in digital payment adoption requires FIs to "review their digital banking roadmaps."
C. Ryan Barber | May 19, 2020
“In areas that are starting the reopening process, we are seeing stronger growth, particularly for debit."
Jason Grant | May 14, 2020
ATMIA survey results show, in part, that the coronavirus has "created a very difficult business environment."
Dylan Jackson | May 13, 2020
CO-OP Financial Services releases a new report comparing payment transactions volume in April 2020 to April 2019.
Mike Scarcella | May 12, 2020
The latest report sees "strengthening results" for consumer credit spend.
Mike Scarcella | May 06, 2020
According to PSCU's most recent weekly snapshot, "The volume of overall debit transactions realized a very notable improvement."
Steve Salkin | May 05, 2020
“In the current environment, consumers and merchants are looking for ways they can complete transactions safely and quickly."
Tina Orem | April 30, 2020
Enrollments in the P2P platform Zelle increase at “more than double-digit rates above average” since early March.
Tina Orem | April 29, 2020
Dolphin Debit currently services more than 1,900 ATMs for hundreds of banks and credit unions in the U.S.
Tina Orem | April 28, 2020
Card-not-present transactions account for 63% of overall credit transactions, "up from an average of 35% prior to COVID-19.”
Tina Orem | April 27, 2020
Visa denies retail and other groups their request to delay the liability shift until after the coronavirus crisis has passed.
Tina Orem | April 24, 2020
Experts say a "misinformation campaign has created false perceptions about cash" during these COVID-19 days.
Tina Orem | April 21, 2020
PSCU reports overall credit card spend was down 32.1% for its owner credit union members during the week ending April 12.
Tina Orem | April 17, 2020
The system, called Bioprotectus, is a new spray that lasts 90 days on surfaces and inhibits the growth of viruses.
Tina Orem | April 14, 2020
According to PSCU, in the eight states hit hardest by the pandemic, credit card spending was down 32.1% during the week of April 5.
Tina Orem | April 09, 2020
Experts predict contactless payments will get "a push" due to the pandemic as cash use continues to fall.
Tina Orem | April 07, 2020
PSCU also says growth rates in credit and debit card spending at drug stores and pharmacies were flattening.
Tina Orem | April 03, 2020
Study reveals "everyone needs to be prepared to handle the growth of real-time transactions" especially with the changing transaction landscape.
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