May 13 2020

May 08, 2020

Best Practices

COVID-19 Stress Mounts at Credit Unions

Mental health experts and CU leaders offered insights into how they are trying to alleviate burdens of stress, anxiety and fear.

Features

Serving Gig Workers' Financial Needs

Roy Urrico | May 08, 2020

Create new types of accounts that leverage loan products or personal financial tools to cater to gig workers.

The CU Capital Insider

Still No Answers

David Baumann | May 08, 2020

On what basis can a federal agency decide to use a secret process to award a bid that involved hundreds of billions of dollars?

Editor\'s Column

Brand Marketers Face the Test of a Lifetime

Natasha Chilingerian | May 07, 2020

The pandemic has put crisis communications skills to the test for all who are tasked with protecting a brand.

Focus Report

Point West CU Reaches Out to Help Hispanics in Pandemic

Jim DuPlessis | May 08, 2020

Filene advises credit unions to seek out those who are most vulnerable.

Using Data to Understand a Credit Union's Underserved Members

Ray K. Ragan & Timothy Strasser | May 08, 2020

By understanding the reasons why members are underserved through the lens of data, CUs can gain insight on how to meet their needs.

How Latino Members Are Changing Credit Union Marketing

Kenia Calderon Ceron | May 08, 2020

The one-size-fits-all marketing approach is losing its edge and effectiveness as communities continue to rapidly diversify.

Left Out Again: How Credit Unions Can Stop the Widening of the Wealth Gap

Adam Lee & Renée Sattiewhite | May 08, 2020

Credit unions can do more, especially for households of color during the pandemic, to facilitate pathways to financial well-being.

Education, Partnerships Help Credit Unions Engage With the Unbanked

Nirit Rubenstein | May 08, 2020

CUs' flexibility in serving lower income members is critical to engaging people who would otherwise miss out on mainstream financial services.

Guest Opinion

Beware the Contractual 'Boilerplate'

Chris Keefer | May 08, 2020

Preventive law expert Chris Keefer offers CUs advice on the force majeure provision in light of COVID-19-related business disruptions.

Community News

Credit Unions Support Essential Needs for Essential Workers

Tahira Hayes | May 01, 2020

Recent community support efforts include deliveries of masks and food to first responders and caregivers.

People

8 Credit Unions Hire & Promote Professionals

Tahira Hayes | May 04, 2020

Amid the pandemic, 11 professionals across the country are celebrating new positions at credit unions.