March 25 2020

March 20, 2020

Issue Gallery

Analysis

Future Uncertain as Credit Union Mergers Slow

The NCUA approved only 142 CU mergers in 2019, down substantially from previous years.

Features

With Virus Troubles, Economic Forecasts Drop

Jim DuPlessis | March 20, 2020

Credit union results will get worse this year, especially in Q2 and Q3.

FOM Goes to Supreme Court

David Baumann | March 20, 2020

The credit union industry could find out by mid-April if the ABA's case against the NCUA will be heard by the Supreme Court.

Trends From Q4 2019: ROA, Savings & Loan Improvements

Jim DuPlessis & timschafer | March 20, 2020

Also, data shows a member is about just as likely to belong to a small credit union as a large one.

More Than 30 Credit Unions Sign Up for Conversions & Fintech Updates

Roy Urrico | March 20, 2020

See all the recent core conversions, financial technology upgrades, and other system renovations or modifications.

Spending Time With ...

Anthony Padron: Racing to Care for Members

Michael Ogden | March 20, 2020

A GTE Financial manager demonstrates incredible persistence in ensuring the contents of a dormant account go to its owner.

Editor\'s Column

What Switch Will Be Turned Off Next?

Michael Ogden | March 19, 2020

What can CUs do to help as we continue to face the COVID-19 crisis? We are all going to have to get creative to find answers.

Focus Report

Award-Winning Mobile Apps: 3 CUs Reveal What It Takes

Tina Orem | March 20, 2020

CU Times uncovers a few things award-winning credit union mobile apps seem to have in common.

Redefining the Member Experience: Why Consistency Is Key

Whitney Loe | March 20, 2020

By leveraging artificial intelligence, credit unions can create a consistent member experience.

The Digital Turning Point: Payments Past, Present & Future

Allan Brown | March 20, 2020

A look back on two decades of payment evolution can give us an idea of what to expect in the future.

Guest Opinion

Process Changes Essential to Core Conversion Planning

Devon Lyon | March 20, 2020

In the second part of Direct FCU's Core Conversion Adventure, the CU discusses the role of LEAN process management and how it's organizing its teams.

Community News

CUs Support the Homeless With Blankets & $20,000 in Donations

Tahira Hayes | March 13, 2020

This week's news also includes a donation to the Maine Blue Collar Scholarship Foundation and a youth financial education event.

People

Hires, Promotions & a Retirement Revealed at 8 Credit Unions

Tahira Hayes | March 16, 2020

Plus, LenderClose and Mitchell, Stankovic & Associates hire new executives.