{
  "author": {
    "name": "Whitney Loe",
    "webUrl": "/author/profile/whitney-loe/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 4,
    "social": [],
    "articles": [
      {
        "uri": "/2022/07/20/make-your-new-member-service-reps-experts-overnight/",
        "title": "Make Your New Member Service Reps Experts Overnight",
        "byline": "Whitney Loe",
        "kicker": "Expert Opinion",
        "prettyDate": "July 20, 2022",
        "timeToRead": "5 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/whitney-loe/",
            "name": "Whitney Loe"
          }
        ],
        "kickerNode": [
          {
            "uri": "/expert-opinion/",
            "sectionName": "Expert Opinion"
          }
        ],
        "summary": "Amid high competition for workers, CUs must utilize tools that build confidence and maximize productivity for new employees.",
        "body": null
      },
      {
        "uri": "/2021/07/12/engaging-members-in-a-post-pandemic-world/",
        "title": "Engaging Members in a Post-Pandemic World",
        "byline": "Whitney Loe",
        "kicker": "Expert Opinion",
        "prettyDate": "July 12, 2021",
        "timeToRead": "6 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/whitney-loe/",
            "name": "Whitney Loe"
          }
        ],
        "kickerNode": [
          {
            "uri": "/expert-opinion/",
            "sectionName": "Expert Opinion"
          }
        ],
        "summary": "Ask members the right questions, respectfully and empathetically, to successfully support their financial wellness.",
        "body": null
      },
      {
        "uri": "/2020/03/20/redefining-the-member-experience-why-consistency-is-key/",
        "title": "Redefining the Member Experience: Why Consistency Is Key",
        "byline": "Whitney Loe",
        "kicker": "Expert Opinion",
        "prettyDate": "March 20, 2020",
        "timeToRead": "6 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/whitney-loe/",
            "name": "Whitney Loe"
          }
        ],
        "kickerNode": [
          {
            "uri": "/expert-opinion/",
            "sectionName": "Expert Opinion"
          }
        ],
        "summary": "By leveraging artificial intelligence, credit unions can create a consistent member experience.",
        "body": null
      },
      {
        "uri": "/2020/01/17/strategic-fintech-partnerships-can-make-or-break-your-digital-strategy-plan/",
        "title": "Strategic Fintech Partnerships Can Make or Break Your Digital Strategy Plan",
        "byline": "Whitney Loe",
        "kicker": "Expert Opinion",
        "prettyDate": "January 17, 2020",
        "timeToRead": "5 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/whitney-loe/",
            "name": "Whitney Loe"
          }
        ],
        "kickerNode": [
          {
            "uri": "/expert-opinion/",
            "sectionName": "Expert Opinion"
          }
        ],
        "summary": "CU-vendor partnerships should benefit both parties, and CUs must select vendors that prioritize client support.",
        "body": null
      }
    ]
  }
}