Best Practices

High-profile fee reductions/eliminations by credit unions have placed a spotlight on new ways of doing business.

New report from the NWCUA and NWCUF's DEI Task Force details strategic steps for CUs as employers, FIs and community partners.

CUs that invested in digital tools pre-pandemic take their efforts up a notch, leading to new accounts and stronger relationships.

Playing fast and loose with development doesn't just undermine actual growth opportunities, it opens the door to bias and inequity.

Vaccine hesitancy is expected to create new challenges for CUs when employees return to the workplace.

Formal development programs are important, but the most significant CU employee growth occurs through unstructured experiences.