The waiting area of SECU's Maple Lawn Financial Center. The waiting area of SECU’s Maple Lawn Financial Center.

As the COVID-19 pandemic drags on, Maryland’s largest credit union has been in the process of implementing a service strategy that supports all members, whether they prefer to conduct transactions at home, use self-service tools in a branch or meet with a staff member face-to-face.

On Aug. 25, the $4.6 billion, Linthicum, Md.-based SECU opened a new financial center in Maple Lawn, a mixed-use community in Fulton, Md., designed to cater to members with a range of human interaction-related comfort levels. It’s the latest in a series of new financial center openings for SECU, with another planned in Frederick, Md., for early November.

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Natasha Chilingerian

Natasha Chilingerian has worked in the credit union space for over a decade. She joined CU Times as managing editor in 2015 and was promoted to executive editor in 2019. Before that, she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union) in Los Angeles from 2013-2015, and as a CU Times freelancer from 2011-2013. She has been a professional writer and editor for more than 17 years, specializing in news and lifestyle journalism as well as marketing copywriting for companies in the finance and technology space.

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