March 23 2022

March 21, 2022

Issue Gallery

Best Practices

Members Want It All

Even as members adopt digital banking during the pandemic, branches remain very important.

Feature

Cheryl DeBoer Climbs From Bottom to Top

Michael Ogden | March 21, 2022

Advia CU's soon-to-retire CEO discusses why CUs still have a messaging problem and more in a 45-minute interview.

Editors’ Columns

2022 Branches Defined by Choices, Changes & Video Chats

Natasha Chilingerian | March 21, 2022

The Summit FCU's Virtual Branch is a great example of members' increased comfort with digital channels, but physical branches remain important.

We Need More Credit Unions Involved in Ukraine Efforts

Michael Ogden | March 17, 2022

Donating directly to the Ukrainian Credit Union Displacement Fund can provide the most direct, effective and timely help.

Focus Report: Branch Strategies

Transforming Spaces to Meet Evolving Member Needs

Natasha Chilingerian | March 21, 2022

LSCU subsidiary LEVERAGE partners with The Element Group to help credit unions upgrade their branches.

Staying Competitive: 5 Strategic Priorities

Traci Mottweiler | March 21, 2022

Prioritize member relationships and continue to generate revenue while mitigating risk.

The Role of the Banker in an Omni-Delivery Environment

Todd Robertson | March 21, 2022

Refine strategies and investments around member engagement, acquisition, experience and revenue to remain relevant.

Leveraging the Digital Divergence of Community

Jessica Fongemie | March 21, 2022

Is your CU expanding your connection to digital community, or are you relegating yourself to legacy strategies and priorities?

Guest opinion

Strategies for Becoming Consumers' First Choice

Chris Appie & Dave Buerger | March 21, 2022

Lenders and document providers should watch these three banking trends in 2022 and beyond.

Community News

CUs Step Up to Donate Time & Funds to Charitable Organizations

Natasha Chilingerian | March 11, 2022

Wildfire victims, pets in need and young female professionals are among the groups to benefit from CUs' generosity.

People

CU Movement Hires, Promotions & Honors Continue

Natasha Chilingerian | March 14, 2022

Ten credit unions, HomeAdvantage and leagues in California, Nevada and Maine share People news this week.