Mobile Banking

According to Kasasa's study, most people also seem to prefer a local CU or community bank over megabanks.

FIS survey finds 63% of direct-to-consumer bank customers said they were "extremely satisfied," compared to 52% of CU members.

The account will come with a mobile app, which can connect to services like Venmo and Apple Pay, and a plastic debit card.

Offering immediate payment options and real-time results, and having a mission can win Gen Z's business.

Credit unions realize higher loan collection rates via text compared to email and phone calls.

Member demand drives SMS and MMS adoption, and customer satisfaction scores for messaging are the highest of all channels.