CU Tech Hub

Consumer Satisfaction Higher at Digital-Only Banks Than at CUs, Other FIs

FIS survey finds 63% of direct-to-consumer bank customers said they were “extremely satisfied,” compared to 52% of CU members.

Thank you for sharing!

Your article was successfully shared with the contacts you provided.

Digital only banking.

Digital-only banks are beating credit unions, community banks and traditional banks in customer satisfaction, new data from FIS showed.

Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.

Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:

Critical CUTimes.com information including comprehensive product and service provider listings via the Marketplace Directory, CU Careers, resources from industry leaders, webcasts, and breaking news, analysis and more with our informative Newsletters.
Exclusive discounts on ALM and CU Times events.
Access to other award-winning ALM websites including Law.com and GlobeSt.com.

Already have an account? Sign In Now

Tina Orem

Dig Deeper

Mobile Banking

Recommended Stories

NAFCU Sees Vaccines to Give Economy Shot in the Arm

Jim DuPlessis | January 14, 2021

NAFCU economist says the current retrenchment will give way to recovery later this year if the pandemic abates.

Credit Union Members Keep a Light Touch on Credit Cards

Jim DuPlessis | January 13, 2021

PSCU finds debit spending is growing eight times faster than credit as CO-OP sees a shift in spending patterns.

Resource Center

Work smarter, not harder. Overcome the resource constraints that may limit your digital offerings to differentiate your CU and offer secure and compliant real-time payments for your CU and its members.

White Paper

Sponsored by NICE Actimize

How to Offer Secure & Compliant Real-Time Payments for Your CU

Work smarter, not harder. Overcome the resource constraints that may limit your digital offerings to differentiate your CU and offer secure and compliant real-time payments for your CU and its members.

Browse More Resources ›

Discover how to protect your cardmembers against cybersecurity attacks and mitigate your credit union’s losses.

White Paper

Sponsored by Elan Financial Services

Protect Your Cardmembers Against Cybersecurity and Fraud Threats

Discover how to protect your cardmembers against cybersecurity attacks and mitigate your credit union’s losses.

Browse More Resources ›

A robust and updated financial calculator is a key tool to help capture accurate member data and grow your CU’s bottom line.

White Paper

Sponsored by Signal Intent

3 Ways Website Calculators Can Drive Digital Transformation in 2021

A robust and updated financial calculator is a key tool to help capture accurate member data and grow your CU’s bottom line.

Browse More Resources ›

Credit Union Times

Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!

Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
Exclusive discounts on ALM and Credit Union Times events.
Access to other award-winning ALM websites including TreasuryandRisk.com and Law.com.

Already have an account? Sign In Now

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.