Natasha Chilingerian

  • Debit Cards Still Revenue Builders for Cash-Strapped CUs

    In their quest to comfortably cover operating expenses with help from noninterest income, several credit unions said this year, they’ll mostly rely on NSF fees and interchange income, followed by income from insurance products and monthly service fees.

  • Hernandez Runs Three Calif. CUs Without Missing a Beat

    For a guy who serves as CEO for three Southern California credit unions CalCom Federal Credit Union, City of Down Federal Credit Union and Mattel Federal Credit Union Jon Hernandez appears anything but frazzled. Neatly separated stacks of papers line one side of his desk in his office at the...

  • Risk Plans Critical Prior to RDC Launch

    There’s no doubt that member demand for convenient banking services such as remote deposit capture and person-to-person payments is high. But some credit unions may be overwhelmed by the homework required to implement these services, especially the need to comply with applicable regulations such as Bank Secrecy Act/Anti-Money Laundering.

  • Well-Rounded Succession Plans Take a Broad Approach

    Having some kind of a succession plan in place, even just knowing who will take a CEO’s place in the event of his or her sudden departure, is a necessity for every credit union. But experts say the best succession plans don’t just determine who future leaders will be. They...

  • Helping Young Members Warm Up to Investing

    Investing and stock trading isn’t typically at the top of members’ to-do lists, especially young members’ lists. And it’s not a priority for most credit unions either. In fact, according to Hendrix Niemann, managing director of practice and wealth management services for CUNA Brokerage Services Inc., about 1,000 credit unions...

  • Coulee Dam FCU Shows Steady Disaster Recovery

    A trusted disaster recovery plan not only ensures credit unions that their data will be safe should a system failure occur, Federal Financial Institutions Examination Council examination guidelines require financial institutions to have one in place.

  • Despite Uncertainties, CUs Should Keep Tabs on NFC

    Doubt has been swirling around the potential widespread use of near field communication, or NFC, a technology that links consumers’ mobile phones to merchants’ point-of-sale terminals, enabling instant mobile payments. Apple released the iPhone 5 without an NFC chip, leaving millions of consumers out of the NFC equation.

  • Canada Firm Offers PFM on the Go

    Helping members manage their money with personal financial management tools is a win-win move for credit unions and members. Add a mobile alert feature that keeps members on top of their spending 24/7, and they may be even more likely to improve their habits.

  • Student Loan Delinquencies Climb

    A new report from FICO Labs states U.S. student loan delinquency rates climbed by nearly 22% in the past five years.

  • Branch Automation Moves Closer to Teller Windows

    Repetitive yet necessary tasks such as counting cash and scanning checks steal away precious time that branch employees could be devoting to servicing their members.

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