Human Resources

Experts say credit unions should maintain a cohesive culture and humanize the recruitment process.

CUs that rank above average for diversity enjoy higher margins, greater returns from innovation, improved service and market awareness.

CUs should develop credit analysts to be curious and introspective, and have perspective and emotional intelligence.

A culture based on values will engage the workforce, and boost productivity and profitability.

Technology and data will take on increasing importance in the world of HR and human capital management.

Only 18% of benefits leaders say their benefits programs are at the front of the pack, and even more say they're falling behind.