August 23, 2023

August 21, 2023

Q&A

Nussle, Berger Talk Merger Plans

The two longtime leaders look at the big picture of what America's Credit Unions will be while their teams work out details.

Feature

8 Things Credit Unions Should Know About FedNow Now

Natasha Chilingerian | August 21, 2023

The second instant payments rail in the U.S. launched in July with 13 credit unions and corporate credit unions as early adopters.

Editors’ Columns

The Merge Heard 'Round the (Credit Union) World

Michael Ogden | August 21, 2023

An inside look at how this month's CUNA-NAFCU bombshell played out in the CU Times newsroom.

Workplace Culture Confusion Brings Challenges, Opportunities

Natasha Chilingerian | August 17, 2023

There's a lack of clear cultural expectations in today's workplaces, but they're also ideal settings for innovation.

Focus Report: Improving the Member Experience

Member Experience Matters

Peter Strozniak | August 21, 2023

Credit union leaders share how they are leveraging technology tools to step up their member experience initiatives.

4 Unexpected Credit Cardholder Insights

Samantha Paxson | August 21, 2023

By giving members the convenient payments tools they want, credit unions provide members the reassurance they need.

Enabling Members to Access Payment Protection

Lisa Pavelski | August 21, 2023

The service helps CUs grow non-interest income, reduce consumer financial risks and deepen the member-CU relationship.

Financially Empowering Debt-Burdened Members

Mit Shah | August 21, 2023

Eliminate the friction members face when managing, paying or refinancing their debt.

The Key to Forging a Path for All Generations

Courtney Zielinski | August 21, 2023

Learn seven ways personalization can promote belonging and inclusivity to improve the member experience.

Guest Opinion

Exploring Health Captives

John Harris | August 21, 2023

Credit unions' medical claim risk level is among the best in the U.S.; don't let that positive performance go to waste.

Yes, AI and Fair Lending Can Coexist

Yolanda D. McGill | August 21, 2023

Zest AI rebuts a June article by Henry C. Meier that doubted AI's ability to mesh with fair lending practices.

Community News

Charitable CU Initiatives Target Burn Victims, College Programs & More

Natasha Chilingerian | August 11, 2023

The Summit FCU sponsors a Syracuse, N.Y., food and music festival benefitting two nonprofits, among other news.

People

VPs & Managers Appointed at 4 Credit Unions

Natasha Chilingerian | August 15, 2023

Plus, a Tennessee credit union has a new CFO and a California executive is named a Leader of Influence in Advertising.

Jeanne D'Arc CU & St. Anne's CU Promote Staff