NOT FOR REPRINT
Page Printed from: cutimes.com/?slreturn=20201014210520
Instant Insights / My Journey to Credit Union Leadership
Valley First CU CEO Thrives at Problem-Solving, Crisis Management & Operating in the Abstract
'ECO' (Engage, Connect, Overdeliver) Key to Member Experience, COO Says
CFO Shares Importance of Goals, Social Networking On His Path to CU Leadership
'Don't Judge Yourself by Your Failures or Successes,' Credit Union EVP Advises
Miranda Gray Cooper strives to "invest in the next generation of leaders by sharing her knowledge and experiences."
Expert Opinion
Boomers Are Not Enough: How to Attract Younger Consumers
McKinsey & Company shares five actions that can help credit unions.
Clearwater FCU offers a CD that funds clean energy projects for its western Montana members.
Macey Wymore, who allegedly stole more than $63,000 from Idaho Central CU, is expected to appear in court in August.
The international organization wants to double the reach of credit unions by 50%.
Career Moves
New Hires Include SVP of Consulting at Velera
Eight credit unions unveil new roles, board appointments and local recognitions.
Six foreign nationals, who face multiple felony charges, also siphon more than $17,000 from a bank ATM.
Latest forecast from the Mortgage Bankers Association expects an 8% gain this year as high interest rates persist.
Credit union advocates say their focus remains on CUs, no matter who is running.
Initially giving to Lead for North Carolina in 2019, the largest CU foundation renews its support for the second time.
Resource Center
White Paper
Sponsored By Elan Credit Card
White Paper
Sponsored By Alogent
Case Study
Sponsored By Upstart
Guide
Sponsored By boost.ai
eBook
Sponsored By Alogent
Report
Sponsored By Open Lending
White Paper
Sponsored By Melissa
White Paper
Sponsored By Alogent
White Paper
Sponsored By Melissa
White Paper
Sponsored By State National
Article
Sponsored By State National
Report
Sponsored By State National
White Paper
Sponsored By Alogent
Report
Sponsored By Elan Credit Card
White Paper
Sponsored By Alogent
White Paper
Sponsored By Alogent
Article
Sponsored By State National
Article
Sponsored By State National
White Paper
Sponsored By Elan Credit Card
Information Brief
Sponsored By Alogent
White Paper
Sponsored By Alogent
eBook
Sponsored By Alogent
eBook
Sponsored By Alogent
White Paper
Sponsored By Alogent
White Paper
Sponsored By Melissa
White Paper
Sponsored By Elan Credit Card
Case Study
Sponsored By Upstart
White Paper
Sponsored By Open Lending
Report
Sponsored By Elan Credit Card
Case Study
Sponsored By Upstart
White Paper
Sponsored By Elan Credit Card
Report
Sponsored By Elan Credit Card
White Paper
Sponsored By Elan Credit Card
Report
Sponsored By Elan Credit Card
White Paper
Sponsored By Elan Credit Card
White Paper
Sponsored By Alogent
Case Study
Sponsored By Upstart
Guide
Sponsored By boost.ai
eBook
Sponsored By Alogent
Report
Sponsored By Open Lending
White Paper
Sponsored By Melissa
White Paper
Sponsored By Alogent
White Paper
Sponsored By Melissa
White Paper
Sponsored By State National
Article
Sponsored By State National
Report
Sponsored By State National
White Paper
Sponsored By Alogent
Report
Sponsored By Elan Credit Card
White Paper
Sponsored By Alogent
White Paper
Sponsored By Alogent
Article
Sponsored By State National
Article
Sponsored By State National
White Paper
Sponsored By Elan Credit Card
Information Brief
Sponsored By Alogent
White Paper
Sponsored By Alogent
eBook
Sponsored By Alogent
eBook
Sponsored By Alogent
White Paper
Sponsored By Alogent
White Paper
Sponsored By Melissa
White Paper
Sponsored By Elan Credit Card
Case Study
Sponsored By Upstart
White Paper
Sponsored By Open Lending
Report
Sponsored By Elan Credit Card
Case Study
Sponsored By Upstart
White Paper
Sponsored By Elan Credit Card
Report
Sponsored By Elan Credit Card
White Paper
Sponsored By Elan Credit Card
Report
Sponsored By Elan Credit Card
White Paper
Sponsored By Elan Credit Card
Resources
Elan Credit Card
From Elan Credit Card
A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.
Download Resource
Alogent
From Alogent
Access this white paper to discover how modern technology is revolutionizing payment experiences while lowering operational costs.
Download Resource
Alogent
From Alogent
Get tips to enhance security and protect your credit union without compromising member experience in your digital banking.
Download Resource
Upstart
From Upstart
Learn how AMOCO FCU built out a personal loan portfolio and added hundreds of new members, all while strategically managing liquidity and the balance sheet amidst a high interest rate environment.
Download Resource
boost.ai
From boost.ai
How is conversational AI set to transform customer experience (CX) this year and beyond? Download your guide for actionable insights to elevate your credit union’s CX and drive growth.
Download Resource
Alogent
From Alogent
Many small businesses (SMB) find their digital banking needs are unmet at traditional banking organizations. Download this eBook and learn how digital first partnerships can help your credit union provide the efficiency and value that SMBs are looking for.
Download Resource
Open Lending
From Open Lending
Millennials and Gen Z consumers represent a significant opportunity for credit union lenders. This report uncovers key trends and insights about their credit outlook and how to capture their long-term value.
Download Resource
Alkami
From Alkami
This report outlines an array of digital banking metrics to help you better gauge your credit union’s effectiveness and make smarter decisions about your digital resources
Download Resource
Melissa
From Melissa
Download this white paper and discover how advanced eIDV (electronic identity verification) technologies can safeguard your credit union against escalating fraud threats.
Download Resource
Alogent
From Alogent
Explore how cloud-based solutions revolutionize deposit management and transaction processing for credit unions. Download the white paper now!
Download Resource
Melissa
From Melissa
Discover how KYB (Know Your Business) strategies can add a crucial layer to your financial risk management, ensuring compliance and protecting against fraud in your business relationships.
Download Resource
State National
From State National
Worried that Collateral Protection Insurance (CPI) on a borrower’s loan might increase the likelihood of default? Good news - it’s actually an opportunity to protect your members.
Download Resource
State National
From State National
Are your credit union’s partnerships enabling growth or hindering your success? Explore the importance of high-value partners in navigating the complexities of the digital age with confidence to effectively serve your members.
Download Resource
State National
From State National
Based on new Filene research, AI is, unsurprisingly, at the top of credit union leaders’ minds this year. Explore the obstacles and opportunities presented by AI, how it’s being used in credit unions, and steps to build your own AI roadmap.
Download Resource
Alkami
From Alkami
Discover how your credit union can attract and retain millennials with this data-back study. Understand how millennials' financial behaviors, preferences, and perceptions differ from other generations, and learn how you can leverage these insights to drive engagement and growth.
Download Resource
Open Lending
From Open Lending
The auto loan industry is undergoing a period of significant change. Traditional methods of assessing creditworthiness are proving insufficient in the face of rising delinquencies. This report explores the challenges lenders face and strategies to overcome them.
Download Resource
Alogent
From Alogent
Over 70% of financial institutions have fallen victim to fraud, and the cost for your credit union is only growing each year. This white paper explores what those true costs are and actionable strategies you can deploy to protect your organization.
Download Resource
Elan Credit Card
From Elan Credit Card
Consumers with general-use credit cards average 37% higher monthly spend than those with co-branded cards. Learn more preferences, habits, and trends in this new report from Elan Credit Card and PYMNTS Intelligence.
Download Resource
Alogent
From Alogent
Enhance your credit union’s security with a comprehensive approach to check fraud mitigation. Discover how built-in capabilities safeguard both your organization and your members.
Download Resource
Alogent
From Alogent
Learn how to empower small and medium business (SMB) account holders to address their specific needs, foster growth and attract new business.
Download Resource
State National
From State National
By harnessing the power of data, credit unions can enhance their services, optimize operations, and better serve their members. Here are 9 FAQs and answers about using predictive data.
Download Resource
State National
From State National
As economic experts scrutinize current data and trends, they predict that the path ahead is likely to have its share of obstacles. This white paper outlines strategies to monitor and navigate various risk factors impacting auto financing to better protect your credit union.
Download Resource
Elan Credit Card
From Elan Credit Card
Social media scams, phishing, and telephone-oriented attack delivery are a few of the increasingly sophisticated attack methods by cybercriminals. Learn more about these evolving techniques and how to protect your members.
Download Resource
Alogent
From Alogent
Download this white paper and learn how to achieve a consistent user experience, data control, and cost reductions in payments.
Download Resource
Alogent
From Alogent
This info brief outlines important considerations and questions your team should take into account when evaluating a digital banking platform.
Download Resource
Alogent
From Alogent
Download this white paper and learn how a software development kit (SDK) can help you meet your credit union’s digital banking goals by enabling custom alterations and augmenting an off-the-shelf product to meet specific goals without impacting the base product.
Download Resource
Alogent
From Alogent
Download this white paper and learn how to achieve a consistent user experience, data control, and cost reductions in payments.
Download Resource
Alogent
From Alogent
Credit unions have reached a fork in the road and find themselves pondering the same question -- does our digital banking solution still meet market needs, or is it time to consider an upgrade? Download this eBook to find out how your credit union can continue to meet member expectations.
Download Resource
Alogent
From Alogent
Just as you’d recognize a loyal member when they walk into the branch, your digital banking platform should express the same familiarity as a friendly face. Download this eBook and learn how to bring a human touch to your digital member experiences in order to build member trust and loyalty.
Download Resource
Alogent
From Alogent
Everyone talks about a seamless user journey and personalized banking services, but how does that become today’s reality for credit unions rather than just a goal? Download this white paper to find out how.
Download Resource
Alogent
From Alogent
When selecting a digital banking platform, the questions you ask are critical and should tell your story. Many RFPs focus on features, functionality, and price, and although these are important points, consider asking more focused questions that align with your long-term strategy, such as the ones suggested in this white paper.
Download Resource
Melissa
From Melissa
Did you know the risk for member turnover drops from 50% to 25% when a member has two or more products with your credit union?² This whitepaper outlines the critical role that clean data plays in helping your credit union retain and grow membership.
Download Resource
Elan Credit Card
From Elan Credit Card
Does the value outweigh the risk? Review three key considerations when evaluating whether to invest in growing an internal credit card program or explore an outsourced solution.
Download Resource
Upstart
From Upstart
Explore how a credit union strategically adapted to economic changes, achieving higher returns, flexible loan volumes, and gaining over 1,500 creditworthy members in just one year through a transformative partnership.
Download Resource
Open Lending
From Open Lending
This white paper offers credit unions a strategic advantage with insights for planning and exploring new opportunities in the evolving automotive financing landscape. Leverage this information to contribute to the long-term success and sustainability of your credit union in 2024.
Download Resource
Elan Credit Card
From Elan Credit Card
Learn where consumers are applying for credit cards, what type of spenders they are, what features are most persuasive, and what smaller financial institutions should focus on to continue expanding their market share.
Download Resource
Upstart
From Upstart
When Vantage West CU decided to prioritize a seamless digital experience and data-driven lending decisions, they knew the right partner was critical. Download this case study and discover how they diversified their loan portfolio, acquired 1400 new members in 6 months, and built in flexibility to withstand the economic cycles.
Download Resource
Elan Credit Card
From Elan Credit Card
Customer payment expectations are shifting. Explore the top five merchant payments trends we’re watching in 2023 and learn how a partnership may help meet the needs of your members.
Download Resource
Elan Credit Card
From Elan Credit Card
Nearly 33% of cardholders increased their credit card spending over the last six months, showing how critical credit cards are in today's economic environment.
Download Resource
Elan Credit Card
From Elan Credit Card
Young adults are the future of your credit union. From college to home-buying, learn why credit cards are key to winning the loyalty of Gen Z and millennials.
Download Resource
Elan Credit Card
From Elan Credit Card
With the current economic environment and rise in interest rates, credit unions may find the credit card market increasingly complex to operate internally. Learn why shifting from insourcing to outsourcing your credit card program can benefit your credit union.
Download Resource Elan Credit Card
From Elan Credit Card
A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.
Download Resource Alogent
From Alogent
Access this white paper to discover how modern technology is revolutionizing payment experiences while lowering operational costs.
Download Resource Alogent
From Alogent
Get tips to enhance security and protect your credit union without compromising member experience in your digital banking.
Download Resource Upstart
From Upstart
Learn how AMOCO FCU built out a personal loan portfolio and added hundreds of new members, all while strategically managing liquidity and the balance sheet amidst a high interest rate environment.
Download Resource boost.ai
From boost.ai
How is conversational AI set to transform customer experience (CX) this year and beyond? Download your guide for actionable insights to elevate your credit union’s CX and drive growth.
Download Resource Alogent
From Alogent
Many small businesses (SMB) find their digital banking needs are unmet at traditional banking organizations. Download this eBook and learn how digital first partnerships can help your credit union provide the efficiency and value that SMBs are looking for.
Download Resource Open Lending
From Open Lending
Millennials and Gen Z consumers represent a significant opportunity for credit union lenders. This report uncovers key trends and insights about their credit outlook and how to capture their long-term value.
Download Resource Alkami
From Alkami
This report outlines an array of digital banking metrics to help you better gauge your credit union’s effectiveness and make smarter decisions about your digital resources
Download Resource Melissa
From Melissa
Download this white paper and discover how advanced eIDV (electronic identity verification) technologies can safeguard your credit union against escalating fraud threats.
Download Resource Alogent
From Alogent
Explore how cloud-based solutions revolutionize deposit management and transaction processing for credit unions. Download the white paper now!
Download Resource Melissa
From Melissa
Discover how KYB (Know Your Business) strategies can add a crucial layer to your financial risk management, ensuring compliance and protecting against fraud in your business relationships.
Download Resource State National
From State National
Worried that Collateral Protection Insurance (CPI) on a borrower’s loan might increase the likelihood of default? Good news - it’s actually an opportunity to protect your members.
Download Resource State National
From State National
Are your credit union’s partnerships enabling growth or hindering your success? Explore the importance of high-value partners in navigating the complexities of the digital age with confidence to effectively serve your members.
Download Resource State National
From State National
Based on new Filene research, AI is, unsurprisingly, at the top of credit union leaders’ minds this year. Explore the obstacles and opportunities presented by AI, how it’s being used in credit unions, and steps to build your own AI roadmap.
Download Resource Alkami
From Alkami
Discover how your credit union can attract and retain millennials with this data-back study. Understand how millennials' financial behaviors, preferences, and perceptions differ from other generations, and learn how you can leverage these insights to drive engagement and growth.
Download Resource Open Lending
From Open Lending
The auto loan industry is undergoing a period of significant change. Traditional methods of assessing creditworthiness are proving insufficient in the face of rising delinquencies. This report explores the challenges lenders face and strategies to overcome them.
Download Resource Alogent
From Alogent
Over 70% of financial institutions have fallen victim to fraud, and the cost for your credit union is only growing each year. This white paper explores what those true costs are and actionable strategies you can deploy to protect your organization.
Download Resource Elan Credit Card
From Elan Credit Card
Consumers with general-use credit cards average 37% higher monthly spend than those with co-branded cards. Learn more preferences, habits, and trends in this new report from Elan Credit Card and PYMNTS Intelligence.
Download Resource Alogent
From Alogent
Enhance your credit union’s security with a comprehensive approach to check fraud mitigation. Discover how built-in capabilities safeguard both your organization and your members.
Download Resource Alogent
From Alogent
Learn how to empower small and medium business (SMB) account holders to address their specific needs, foster growth and attract new business.
Download Resource State National
From State National
By harnessing the power of data, credit unions can enhance their services, optimize operations, and better serve their members. Here are 9 FAQs and answers about using predictive data.
Download Resource State National
From State National
As economic experts scrutinize current data and trends, they predict that the path ahead is likely to have its share of obstacles. This white paper outlines strategies to monitor and navigate various risk factors impacting auto financing to better protect your credit union.
Download Resource Elan Credit Card
From Elan Credit Card
Social media scams, phishing, and telephone-oriented attack delivery are a few of the increasingly sophisticated attack methods by cybercriminals. Learn more about these evolving techniques and how to protect your members.
Download Resource Alogent
From Alogent
Download this white paper and learn how to achieve a consistent user experience, data control, and cost reductions in payments.
Download Resource Alogent
From Alogent
This info brief outlines important considerations and questions your team should take into account when evaluating a digital banking platform.
Download Resource Alogent
From Alogent
Download this white paper and learn how a software development kit (SDK) can help you meet your credit union’s digital banking goals by enabling custom alterations and augmenting an off-the-shelf product to meet specific goals without impacting the base product.
Download Resource Alogent
From Alogent
Download this white paper and learn how to achieve a consistent user experience, data control, and cost reductions in payments.
Download Resource Alogent
From Alogent
Credit unions have reached a fork in the road and find themselves pondering the same question -- does our digital banking solution still meet market needs, or is it time to consider an upgrade? Download this eBook to find out how your credit union can continue to meet member expectations.
Download Resource Alogent
From Alogent
Just as you’d recognize a loyal member when they walk into the branch, your digital banking platform should express the same familiarity as a friendly face. Download this eBook and learn how to bring a human touch to your digital member experiences in order to build member trust and loyalty.
Download Resource Alogent
From Alogent
Everyone talks about a seamless user journey and personalized banking services, but how does that become today’s reality for credit unions rather than just a goal? Download this white paper to find out how.
Download Resource Alogent
From Alogent
When selecting a digital banking platform, the questions you ask are critical and should tell your story. Many RFPs focus on features, functionality, and price, and although these are important points, consider asking more focused questions that align with your long-term strategy, such as the ones suggested in this white paper.
Download Resource Melissa
From Melissa
Did you know the risk for member turnover drops from 50% to 25% when a member has two or more products with your credit union?² This whitepaper outlines the critical role that clean data plays in helping your credit union retain and grow membership.
Download Resource Elan Credit Card
From Elan Credit Card
Does the value outweigh the risk? Review three key considerations when evaluating whether to invest in growing an internal credit card program or explore an outsourced solution.
Download Resource Upstart
From Upstart
Explore how a credit union strategically adapted to economic changes, achieving higher returns, flexible loan volumes, and gaining over 1,500 creditworthy members in just one year through a transformative partnership.
Download Resource Open Lending
From Open Lending
This white paper offers credit unions a strategic advantage with insights for planning and exploring new opportunities in the evolving automotive financing landscape. Leverage this information to contribute to the long-term success and sustainability of your credit union in 2024.
Download Resource Elan Credit Card
From Elan Credit Card
Learn where consumers are applying for credit cards, what type of spenders they are, what features are most persuasive, and what smaller financial institutions should focus on to continue expanding their market share.
Download Resource Upstart
From Upstart
When Vantage West CU decided to prioritize a seamless digital experience and data-driven lending decisions, they knew the right partner was critical. Download this case study and discover how they diversified their loan portfolio, acquired 1400 new members in 6 months, and built in flexibility to withstand the economic cycles.
Download Resource Elan Credit Card
From Elan Credit Card
Customer payment expectations are shifting. Explore the top five merchant payments trends we’re watching in 2023 and learn how a partnership may help meet the needs of your members.
Download Resource Elan Credit Card
From Elan Credit Card
Nearly 33% of cardholders increased their credit card spending over the last six months, showing how critical credit cards are in today's economic environment.
Download Resource Elan Credit Card
From Elan Credit Card
Young adults are the future of your credit union. From college to home-buying, learn why credit cards are key to winning the loyalty of Gen Z and millennials.
Download Resource Elan Credit Card
From Elan Credit Card
With the current economic environment and rise in interest rates, credit unions may find the credit card market increasingly complex to operate internally. Learn why shifting from insourcing to outsourcing your credit card program can benefit your credit union.
Download Resource Elan Credit Card
From Elan Credit Card
A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.
Download ResourceCredit Union Times
Don’t miss crucial strategic and tactical information necessary to run your institution and better serve your members. Join Credit Union Times now!
- Free unlimited access to Credit Union Times' trusted and independent team of experts for extensive industry news, conference coverage, people features, statistical analysis, and regulation and technology updates.
- Exclusive discounts on ALM and Credit Union Times events.
- Access to other award-winning ALM websites including TreasuryandRisk.com and Law.com.
Already have an account? Sign In Now