Kimberly Austin was promoted to executive implementation officer. Austin is a 32-year veteran of LAFCU and a member of its executive leadership team. In her new role, she will focus on enhancing operational efficiency by developing systems and structures to streamline processes across the credit union. Additionally, she will supervise the Loss Prevention department. During her long tenure at LAFCU, she has led the collection department’s transformation in member interaction; led efforts for loss prevention and debit, ATM and credit cards; served as a branch manager; and initiated branch installation of instant-issue debit card machines. She has completed professional education in credit card management, advanced collections and bankruptcy through CUNA (now America’s Credit Unions).

Justin Tuck was promoted to director of collections, succeeding Austin by filling her most recent role. Tuck joined LAFCU in 2014 and has held several roles at LAFCU, including senior member services representative, assistant branch manager, assistant vice president of branch operations and, most recently, business development officer. This is his fourth promotion at the credit union. In his new role, Tuck will oversee delinquent accounts, loan payment collections and collateral recovery. He will also manage the hiring, training and supervision of the collections team. Prior to joining LAFCU, Tuck worked as a consumer loan underwriter and inside residential lender at a Grand Rapids, Mich.-based bank.

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