I was very disappointed to read the negative comments regarding indirect lending made by NCUA Chairman Debbie Matz in her speech at the town hall meeting in San Diego [CU Times, Oct. 14].

Two credit unions, one in Erie, Pa., and the other in Houston, are now promoting a Web-based program

In the recent opinion piece, "Embracing Social Media May Be Dangerous for Your Members" (Oct. 21),

In today's corporate environment, the customer satisfaction index is getting more attention than ever before and for good reason.