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NEEDHAM, Mass. - Spending on customer relationship management (CRM) technology may not be as feverish as when the new tools first hit the tech scene, but it's hardly faded away. Instead, the emphasis on CRM spending in the financial services sector has gone from investing in data stores on customer...

MANCHESTER, Mo. - The branch is ready to once again take center stage in credit unions' strategic plans. According to a Datamonitor report entitled Branch Renewal in U.S. Retail Banking, not only will financial institutions transform the role and layout of branches, but they will also leverage the face-to-face nature...

ESL Federal Credit Union, Rochester, N.Y., has helped raise $196,806.24 to benefit local charities here through the ESL Animal Scramble Auction. ESL Animal Scramble involved corporate sponsorships of 130 life-sized, fiberglass animals painted by local artists. The full purchase price of each animal was donated to charity. Fifty percent of...

COLUMBIA, S.C. - Straight-through processing (STP) may get legs in 2004, but adoption of the system that some analysts say will represent a sea change in the financial services industry is expected to take place step by step in credit union land. The automated end-to-end processing of financial transactions is...

VANCOUVER, Wash. - The dispute between the board of the $619 million Columbia Credit Union and some of its members got steadily uglier last week as the credit union tried to have some members arrested and the members went back to court to try to get five board members thrown...

SAN DIEGO, Calif. - The Independent Community Bankers of America Board said good-bye to their long-time CEO and welcomed its new officers for 2004-2005 at its 2004 National Convention and Techworld in San Diego. Last Tuesday, ICBA President and CEO Ken Guenther, a credit union foe who held the position...

FRAMINGHAM, Mass. - Smaller financial institutions such as credit unions are the natural next targets for credit card fraudsters thwarted by the new technologies deployed by the big issuers. And regardless of the size, turning back the invaders, repairing damage and anticipating further attacks should be "at least a top-five...

DUBLIN, Ohio - The Ohio Credit Union League is teaming up with several federal, state and local agencies to offer advice to senior citizens on how they can protect their personal and financial information. The League, along with representatives from the Ohio Consumers' Counsel, the Ohio Attorney General's Office and...