Q&A

"I am a leader who gives people what they need, not necessarily what they want," Credit Union 1's Sam Hamilton says.

Credit unions are expected to prioritize embedded finance, agile technological ecosystems and data aggregation this year.

Charles Skara says leading with empathy and furthering a collaborative culture are as critical to success as the numbers themselves.

SRM's Mark Sievewright says it's vital that credit unions determine their AI-related strategies and policies this year.

AI is expected to "shift from hype to an actionable tactic for credit unions to enhance member service and boost efficiencies."

"Credit union boomerang" Erin Hennessy says she's elated to once again serve members after spending years in banking and fintech.