News

BOSTON - The latest offering from Kowal Associates, a contact center consulting firm, hopes to provide a 360-degree call center view. The Contact Center Review 3600 highlights areas where the contact center is performing well, identifies performance gaps and outlines what changes need to be made to achieve the desired...

CHICAGO - Today's Chicago Woman Business Magazine has named Kirsten Osolind, founder of re:invention a brand image consulting firm, one of the city's Savviest Singles of 2003. Osolind recently launched her firm to offer such services as strategic planning, competitive auditing, client business development, marketing promotions, and position-driven communication programs...

MODESTO, Calif. - Valley First Credit Union has literally breathed life into its preteen club Planet M with a life-size version of HANC. Taken from the main character of Liberty Marketing Services' popular Planet M, eight-foot HANC (Human Assistant Network Communicator) has been busy on the road, making stops at...

PASADENA, Calif. - As Wescom Credit Union's small PT Cruiser "convoy" zips around southern California, consider it branding on the move. The three cars toting license plates 1WESCOM, 2WESCOM and 3WESCOM are the brainchild of Wescom CU President/CEO Darren Williams who wanted his business development officers to have vehicles that...

The NAFCU Board believes that all credit unions should carry federal insurance. See story page 3.

Hear what a former banker turned credit union CEO has to say about the CU tax exemption, and a Utah credit union CEO's take on what's happening in the battlegrounds of Utah in opinion pieces on pages 16 and 17.