News

ATLANTA - For the first time, dealers looking to buy credit union repossessed vehicles at a Manheim auto auction found vehicles to bid on in a credit union-dedicated lane. The auction was held June 15 at Imperial Auto Auction in Lakeland, Fla. Jon Schrock, national accounts director for Manheim, the...

CHARLOTTE, N.C. - With increased reports of call center offshoring trends, Charlotte Metro Credit Union is making sure members know their calls are being answered locally. One recorded option states the following, "To speak with an account manager in our call center located here in Charlotte and not overseas, please...

HOLLYWOOD - First Entertainment Credit Union walked away from this year's Marketing Association Conference with five awards. First Entertainment was awarded a Gold medal for a single direct mail piece promoting its "Good Fortune" auto loan program. Targeting a specific audience, the credit union successfully created awareness of the offer...

LAKE JACKSON, Texas - Texas Dow Employees Credit Union has made learning Spanish more lucrative for staffers. The $800 million credit union has opted to pay all front line employees who pass a Spanish Proficiency Assessment an extra $100 per month. Staffers who do not have direct contact with members...

For a potpourri of insurance statistics turn to the Insurance Special Report on pages 22 to 26.

The popular Beyond the Job feature is back with another interesting look at what credit union leaders do outside the office. Page 46.