CHARLOTTE, N.C. – With increased reports of call center offshoring trends, Charlotte Metro Credit Union is making sure members know their calls are being answered locally. One recorded option states the following, “To speak with an account manager in our call center located here in Charlotte and not overseas, please press zero.” According to Charlotte-Metro CU Vice President of Marketing Deb McLean, the proactive message has been reassuring for members who were worried their financial information was being handled overseas. “When they hear the message, callers usually have something to say, from compliments to thanks for the reassurance,” said McLean.

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