CHARLOTTE, N.C. – With increased reports of call centeroffshoring trends, Charlotte Metro Credit Union is making suremembers know their calls are being answered locally. One recordedoption states the following, “To speak with an account manager inour call center located here in Charlotte and not overseas, pleasepress zero.” According to Charlotte-Metro CU Vice President ofMarketing Deb McLean, the proactive message has been reassuring formembers who were worried their financial information was beinghandled overseas. “When they hear the message, callers usually havesomething to say, from compliments to thanks for the reassurance,”said McLean.
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