Expert Opinion

CUs should expect modern, secure technology, an innovative mindset and a passion for supporting the community from their core provider.

CUs must deliver digital services quickly, acknowledge weaker loyalty among young consumers and centralize their services.

Credit unions must prioritize attack preparation and allocate proper budget to cybersecurity technology and programs.

Deliver a faster, smoother and more personal experience to win over Gen Zers and millennials and keep them for years to come.

Credit unions have an opportunity to be a key part of the auto finance solution as recovery from COVID-19 takes place.

Avoid fraud losses and maintain member trust by asking necessary questions without turning them into confrontations.