Expert Opinion

CUs must adjust their member service approach and retail banking distribution models to meet shifting trends.

Credit unions with a proactive, holistic posture will be better prepared to face a dynamic cyber-risk landscape.

Success requires a strategic approach, authentic engagement and building long-term community relationships.

High vehicle prices, interest rates and extended loan lengths create an unsustainable marketplace for consumers and CUs.

Turn to artificial intelligence not as a replacement for the member service team, but as an extension of its resources.

Experian shares highlights from its Q3 2023 automotive finance market report.