September 9 2020

September 08, 2020

Best Practices

Opening Branches in a Pandemic

CU executives who are opening new branches this year believe it's an acceptable business risk and will pay off over the long term.

Feature

Schwartz: A CEO on a Mission

Peter Strozniak | September 08, 2020

Unexpected events lead Debra Schwartz to the top job at the $4.4 billion Mission Federal.

Editors\' Columns

The Good News Google Machine

Michael Ogden | September 08, 2020

Do any of us even know how to handle good news anymore?

Actions Speak Louder

Natasha Chilingerian | September 03, 2020

Credit unions that have not followed up their anti-racism statements with real action are simply not doing enough.

Focus Report: Credit & Debit Cards

Pandemic Drives Dramatic Card Transaction Shifts

R. Robin McDonald | September 08, 2020

CUs should ensure members have access to all types of electronic card and other digital banking options, plus guidance on how to use them.

New Payments Opportunities Arise in the New Normal

Susan Perlmutter | September 08, 2020

REPAY's Susan Perlmutter presents four predictions in the payments space for the remainder of 2020.

Using AI to Resolve Longstanding Chargeback Concerns

Monica Eaton-Cardone | September 08, 2020

For now, AI may be the most promising solution available to streamline processes, reduce costs and provide better service to CU members.

Conversion Ambition: Pulling Off Core, Mobile & Debit at Once

Devon Lyon | September 08, 2020

Learn how Direct FCU completed a successful debit card conversion at the halfway point of its core conversion and amid the pandemic.

COVID-19 Member Credit & Debit Card Transaction Trends at a Glance

Natasha Chilingerian & timschafer | September 08, 2020

See how members of CO-OP and PSCU's member-owner credit unions have been using their credit and debit cards during the crisis.

Guest Opinion

The Unexpected Benefits of Remote Work

David Tuyo | September 08, 2020

One credit union CEO cites improved culture, communication and productivity as a result of the forced shift to working from home.

Community News

Credit Unions Cut Checks for Parks, Hospitals & Churches

Natasha Chilingerian | August 28, 2020

Also, an SECU Foundation grant supplies much-needed PPE for health care and hospice workers throughout North Carolina.

People

Credit Unions Unveil Hires, Promotions & Board Appointments

Natasha Chilingerian | August 31, 2020

This week's news also includes career moves at CO-OP, the AACUC and Your Marketing Co.