FinTech

The credit union wants its new platform to extend its digital reach with personal service as "relevant as in-person encounters."

"We believe that a payments-focused charter introduces serious unintended consequences."

"We are constantly looking at ways to improve member service in the digital domain to drive loyalty and retention."

The partnership aims to help CUs attract a younger member base, as digital tools are a way to attract the next generation.

When it comes to voice banking, it's important that credit unions not miss the forest for the trees.

The world CUs do business in is rich in data that can help better better understand their members, refine products and services, and more.