Credit Union Management

Sandy Milton says she prioritizes input from every level of the organization, as the best ideas often come from those closest to the work.

The Lansing, Mich.-based credit union says the change was driven by its support for people of modest means.

Customer service has shifted to a necessary evil rather than a means of helping to build brand loyalty.

The Rochester, N.Y., credit union’s special dividend is one of its largest since the program began in 1997.

Alex DeJesus discusses how he overcame imposter syndrome, his exciting new opportunity to lead retail branches and more.

Southwest Financial FCU’s President/CEO Melanie Kennedy and VP Luke Campbell share the solutions AI provides for their all-digital credit union.