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COVID-19

Manage MyAlerts Sign In To Follow Share

All of the news, information and analysis surrounding COVID-19's impact on the entire credit union industry.

  • News

    Credit Union Conferences in 2022: An Evolving List

    Natasha Chilingerian | September 13, 2022

    An updated list of credit union-focused conferences happening this year. New fall 2022 conferences added.

  • Analysis

    CU Economists Weigh In as Unemployment Nears Pre-Pandemic Level

    Jim DuPlessis | April 1, 2022

    Economists say March's strong gains in jobs and wages support further Fed rate hikes.

  • Commentary

    Millennials Are Not an 'Entitled Generation'

    Rachel Rosenthal | March 31, 2022

    Young savers are hit disproportionately by the pandemic, with 32% of millennials and 23% of Gen-Z owing more credit card debt.

  • News

    Credit Unions Find Appetite for Loan Participations

    Jim DuPlessis | March 25, 2022

    Loan sales have risen since the pandemic's start as buyers seek to redeploy their savings.

  • News

    NAFCU, CUNA Ask Treasury for Help With Ongoing Coin Shortage

    Michael Ogden | March 22, 2022

    CU trades and others fear the coin shortage can hurt those who rely on cash.

  • News

    Mortgage Forbearances Fade Into the Sunset

    Jim DuPlessis | March 21, 2022

    MBA survey finds only 1% remain in plans, and repayments are improving.

  • News

    CUSOs Find Members Ready to Spring Into Spending

    Jim DuPlessis | February 18, 2022

    Despite January's Omicron surge, there are signs CU members are cranking up spending on entertainment and travel.

  • News

    CUNA GAC Must 'Pivot Again' as Vaccine Requirements Dropped

    Michael Ogden | February 15, 2022

    CUNA officials clarify what to expect at GAC as vaccine and mask rules change in Washington, D.C.

  • News

    Employees Rethinking Jobs, Financial Goals, Retirement

    Alan Goforth | February 8, 2022

    Fallout from the pandemic is reshaping worker attitudes toward employers and finances, a survey from Franklin Templeton finds.

  • News

    Economists See Strong Job Gains, Hope for CU Car Sales

    Jim DuPlessis | February 7, 2022

    CUNA and NAFCU economists say January reports augur well for consumer demand.

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Resources

  • Powering Member-Led Growth for Credit Unions with Refer-a-Friend Programs

    Powering Member-Led Growth for Credit Unions with Refer-a-Friend Programs

    From Extole, Inc.

    Member quality has never been more important for credit unions. New members acquired through referral tend to be the highest quality members you can reach. Download this white paper to learn best practices for delivering unique referral experiences that drive growth.

    Download Resource ›

  • Case Study: How a Digitally-Savvy Credit Union Grew Loans and Members with AI

    Case Study: How a Digitally-Savvy Credit Union Grew Loans and Members with AI

    From Upstart

    Download this case study to learn how Sharonview Federal Credit Union was able to obtain 1,500 new members who meet their credit risk requirements while delivering a best-in-class, all-digital experience.

    Download Resource ›

  • Building the New Member-Centricity: A Blueprint for Credit Union Leaders

    Building the New Member-Centricity: A Blueprint for Credit Union Leaders

    From Co-op Solutions

    This leadership guide outlines practical and actionable steps to help your credit union future proof its business model for generations to come by overcoming the most pressing challenges and meeting new member preferences.

    Download Resource ›

  • Retaining Customers Throughout Technology Upgrades & Conversions

    Retaining Customers Throughout Technology Upgrades & Conversions

    From GLIA

    Upgrades, modifications or conversions to your credit union’s digital capabilities shouldn’t adversely affect your members. Ensuring that digital customer service is in place before updates provides a familiar way to support users. Download this white paper and learn how to overcome pitfalls and challenges during your technology changes.

    Download Resource ›

  • Think Beyond Credit Score: How Credit Unions Can Grow and Engage Members

    Think Beyond Credit Score: How Credit Unions Can Grow and Engage Members

    From Elan Credit Card

    A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.

    Download Resource ›

  • Personator - Identity Verification & Enrichment

    Personator - Identity Verification & Enrichment

    From Melissa

    Top-performing credit unions need high-speed, rigorous identity resolution to meet compliance requirements and fraud prevention initiatives.Download this solution overview and learn how Personator works in real-time to reduce risk, ensure compliance, and speed up onboarding, all while providing a seamless member experience and easily integrating into your existing systems.

    Download Resource ›

  • How to Achieve Personalized Digital Banking: Powered by AI and Machine Learning

    How to Achieve Personalized Digital Banking: Powered by AI and Machine Learning

    From Alogent

    Just as you’d recognize a loyal member when they walk into the branch, your digital banking platform should express the same familiarity as a friendly face. Download this eBook and learn how to bring a human touch to your digital member experiences in order to build member trust and loyalty.

    Download Resource ›

  • Future Proof Your Digital Channels: NXT Level Optimization in Digital Banking

    Future Proof Your Digital Channels: NXT Level Optimization in Digital Banking

    From Alogent

    Credit unions have reached a fork in the road and find themselves pondering the same question -- does our digital banking solution still meet market needs, or is it time to consider an upgrade? Download this eBook to find out how your credit union can continue to meet member expectations.

    Download Resource ›

  • Hedging 101 for Credit Unions

    Hedging 101 for Credit Unions

    From Mortgage Capital Trading

    If done correctly, hedging can help diversify profitability strategies and produce a greater return over time. This white paper reviews information about moving to mandatory, the strategy of hedging, and how to identify if it is the best option for a credit union to use when selling on the secondary market.

    Download Resource ›

  • 3 Stages of Data Quality Assessments: A Methodology for Success

    3 Stages of Data Quality Assessments: A Methodology for Success

    From Melissa

    Data is the crux of a successful business, but data integrity issues make managing member information extremely challenging. Download this guide and learn 3 steps to conduct data quality assessments that can ensure your credit union makes the best use of data.

    Download Resource ›

Browse More Resources →

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