Best Practices

Despite COVID's challenges, credit unions have been able to keep their business development pipelines open.

CEO Richard Romero describes the difficult process of creating a board that understood the CU's targeted low-income members.

CU executives who are opening new branches this year believe it's an acceptable business risk and will pay off over the long term.

CUs should ensure members have access to all types of electronic card and other digital banking options, plus guidance on how to use them.

New technology resulting from a branch overhaul serves Members Cooperative CU in Minnesota well during the pandemic.

New book says there are no shortcuts, only commitment that will lead to failures as "the cost of tuition" to achieve successes.