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Interactive branch kiosk at Members Cooperative CU.

Members Cooperative Credit Union in Duluth, Minn., didn’t plan its technological overhaul around the COVID-19 pandemic, but it turns out the two went well together. While sudden lobby closures over transmission concerns might have been a headache for many, this credit union was ready to pivot.

That’s because in 2019, it completed a futuristic branch transformation, allowing it to hold video banking sessions, have members use outside interactive teller machines day and night, and use biometric palm scanning technology to avoid surface contact and tighten security.

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