digital growth shown with rising bar graph on an iPad Discussing digital growth. (Source: Shutterstock)

Published in May, James Robert Lay’s book, Banking on Digital Growth, may have arrived just in time.

If anything, the COVID-19 health and economic crisis has clearly demonstrated how critically important digital banking is after credit unions were forced to close or partially close their branches. Sure, there will always be a place for the branch, but while many employees are still working from home, credit unions are rethinking their branch positions and some of them have already decided to permanently close a portion of their branches and invest more resources into digital banking to drive growth now and into the future.

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Peter Strozniak

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