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        "uri": "/2022/02/14/conquering-the-next-banking-tsunami-an-early-warning-system-against-cx-disasters/",
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        "summary": "Implement a plan that equips you to anticipate change and get ahead of it, as well as prove your ongoing value to your members.",
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        "title": "Why Some Managers Can’t or Won’t Handle Tough Situations",
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        "kicker": "Commentary",
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