{
  "author": {
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    "articles": [
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        "uri": "/2022/03/23/are-ivas-the-answer-to-members-post-pandemic-digital-expectations/",
        "title": "Are IVAs the Answer to Members' Post-Pandemic Digital Expectations?",
        "byline": "Rhonda Gibler and Patty Watson",
        "kicker": "Expert Opinion",
        "prettyDate": "March 23, 2022",
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        "summary": "Build member trust and improve their experiences with intelligent virtual assistants.",
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}