CU Tech Hub

Are IVAs the Answer to Members' Post-Pandemic Digital Expectations?

Build member trust and improve their experiences with intelligent virtual assistants.

By Rhonda Gibler & By Patty Watson | March 23, 2022 at 09:00 AM

Hand with robot hand coming out of screen

In recent years, customer service demands for immediacy and personalization have shifted, raising the bar for customer satisfaction standards across all industries. Credit union officials are wisely working to meet these needs by turning to artificial intelligence-powered virtual assistants to evolve member service in the industry.

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Alternative Data Is No Longer 'Alternative' for Credit Unions

By Tammy VanWambeke | July 26, 2024

Using it can help credit unions extend opportunities for financial health, spurring positive economic change.

Alternative Data Is No Longer 'Alternative' for Credit Unions

Boomers Are Not Enough: How to Attract Younger Consumers

By Peter Noteboom and Atanas Stoyanov | July 24, 2024

McKinsey & Company shares five actions that can help credit unions.

Boomers Are Not Enough: How to Attract Younger Consumers

What Do Inventory Surges and a Growth in Prime Financing Mean for CUs?

By Melinda Zabritski | July 22, 2024

Experian provides insights into the new and used auto lending market based on data from Q1 2024.

What Do Inventory Surges and a Growth in Prime Financing Mean for CUs?

Embracing a Modern Tech Stack and Architecture for Seamless Payment Experiences, Increased Efficiencies and Lower Operating Costs link

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