A Sound Credit Union employee who allegedly discriminatedagainst a black Muslim woman that ignited a social media firestormis no longer with the Tacoma, Wash-based cooperative.

The $1.4 billion Sound CU posted its announcement on FacebookMonday night, but it did not say whether the employee resigned orwas fired.

On May 5, Jamela Mohamed recorded a discrimination incident atthe credit union’s Kent branch, which drew hundreds of thousands ofcomments from outraged Facebook users. Many of them demanded thatthe employee involved be fired immediately, in part, because of theway she angrily confronted Mohamed, threatened to call police andfollowed her out to the credit union’s parking lot.

Mohamed said she was discriminated against because she was askedto remove her headpiece, but her video showed at least two men inthe branch who were wearing baseball caps. It’s unknown whetherthey removed their hats when they were served by tellers or wereasked by tellers to comply with the credit union’s policy of notwearing hoods, hats or sunglasses for “safety reasons.”

Mohamed's video drew nearly a million views and thousands ofcomments from Facebook users.

“We’ve heard your feedback and concerns regarding a video andinteraction that occurred at our Kent Branch last week—and we’velooked into the situation further,” Sound’s statement reads. “Theinteraction was handled poorly and illustrated an episode where wedid not live up to our Service Promise—to make all members feelwelcomed and valued. This example is not what represents us as acompany. To Ms. Mohamed, we sincerely apologize for the way youwere treated. The employee involved is no longer with the creditunion.”

Although 40 people commented on Sound’s statement on Facebook,it does not allow you to see all of the comments posted. Afterclicking on “view all comments” link only seven comments appear andall but one of them were positive comments as of 2 p.m. easterntime.

“Thanks for responding quickly and appropriately,” MonetGilreath Hardin wrote.

Nick Kimmer wrote: “Sound Credit Union thank you for doingwhat's right, and valuing all members. I've been with you since Ifirst opened a checking account.”

“Abt time…” Dae Cunningham wrote.

When contacted by the CU Times about this, Sound CUdeclined further comment saying it was only releasing its May 15statement.

The credit union posted its new statement at about 6 p.m., westcoast time.

Mohamed did not respond to a CU Times request seekingcomment.

More than 10 days ago, Mohamed walked into the Kent branchcredit union to pay a bill. She was wearing a hood because Mohamedsaid she was observing Jummah, a congregational prayer that Muslimshold every Friday around noontime. A teller asked her to take offher hood because of the credit union’s policy.

Mohamed said she ran outside to retrieve her hijab, atraditional scarf worn by Muslim women to cover the hair and neckand sometimes the face.

However, after she returned to the branch, Mohamed began takinga video with her smartphone, presumably, because she said two menwho were wearing hats were served by tellers with no issues. Thevideo that Mohamed posted shows one man wearing a baseball capwalking out of the branch, and another man, also wearing a baseballcap, standing in line. It is unknown whether the men took off theirhats while being served by tellers, or whether they had been askedby tellers to remove their hats.

Sound CU did not address this issue in its new statement.

Mohamed wrote on a Facebook post that included her video of theevents that followed:

“Then I confronted the teller and he told me ‘it should be noissue, let me get my supervisor for permission.’”

“If you don’t take your hood off, I’m calling 9-1-1,” anunidentified Sound CU supervisor stated with a raisedvoice, standing a few feet from Mohamed.

“Can I go ahead and get my money back?” Mohamed asked.

The supervisor ignored her question and stated, again, with araised, voice, “1, 2, and 3.” The supervisor then slapped her handon the teller counter and walked back to a desk to call police.

“And what’s the reason why you’re calling 9-1-1?” Mohamed askedas the supervisor was walking back to a desk. The supervisor alsomade other comments that were unintelligible.

With her smartphone recording the incident, Mohamed walked backto where the supervisor was standing behind a desk making acall.

“I wanted to know that supervisor’s name,” Mohamed said.

When Mohamed walked up to the desk, the supervisor, pointing herfinger at Mohamed, said. “You have to take your hood off.”

“What’s your name?’ Mohamed asked.

“My name is Suzanne,” the supervisor said.

“OK. Thank You, Suzanne,” Mohamed said.

The next part of the video shows Mohamed in her car crying. Sheclaimed the supervisor “came outside after me.”

“[She] literally followed me outside and I feel so embarrassedright now,” said a weeping Mohamed. “And there she is.”

Mohamed stepped out of her car and shouted out to thesupervisor, “Ma’am, am I endangering your safety? Am I endangeringyour safety?”

To view Jamela Mohamed’s video, go to her Facebook page.

In its statement, Sound CU said it is working to ensure thisincident never happens again.

“We’re continuing to work to become better by enhancing ourtraining and improving our procedures and signage to be more clearand understandable,” Sound CU said. We’ve met with communityleaders and we continue to reach out. As a local credit union, wedeeply value the communities we serve. We are committed tomaking sure everyone feels welcome.”