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A lawsuit filed by the Minnesota Attorney General Lori Swanson has brought to light a significant difference between credit union card issuers and other, usually larger, bank card issuers.

Swanson filed her lawsuit against the National Arbitration Forum, a for-profit firm widely used by large bank card issuers as an inexpensive tool to resolve disputes with cardholders. In the complaint, Swanson charged that, rather than being a neutral arbiter of disputes, the NAF had not disclosed that it had financial links to debt collection companies.

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