Charles "Chuck" Furbee, III, who led the corporate from 2010-2013, dies at 81 on July 29.

CEO says the needs of the predominantly minority area had been neglected for decades.

In this episode, CU Times' Editor-in-Chief Michael Ogden, discusses payment solutions trends and challenges happening in the credit union industry with Winston Salem, N.C.-based Truliant Federal Credit Union's Vice President of Payments, Bijal Gami.

"Not only do today's leaders need to be agile and innovative, they must be authentic, caring and empathetic."