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LIBERTY LAKE, Wash. - Changing a password every month like you're supposed to doesn't do much good if you write it on a post-it note and stick it on your monitor. That and other points well made were among the lessons that Nicole Tutt, network security administrator, tried to bring...

CHARLOTTE, N.C. - With increased reports of call center offshoring trends, Charlotte Metro Credit Union is making sure members know their calls are being answered locally. One recorded option states the following, "To speak with an account manager in our call center located here in Charlotte and not overseas, please...

SARATOGA SPRINGS, N.Y.-Former Minnesota Gov. Jesse Ventura captivated attendees of the New York State Credit Union League's 84th Annual Meeting and Convention in Saratoga Springs on the last day of the four-day event, June 18. Calling himself the "New Captain Jack Sparrow" after Johnny Depp's character in Pirates of the...

HOLLYWOOD - First Entertainment Credit Union walked away from this year's Marketing Association Conference with five awards. First Entertainment was awarded a Gold medal for a single direct mail piece promoting its "Good Fortune" auto loan program. Targeting a specific audience, the credit union successfully created awareness of the offer...

"During the next 12 months, will you increase your deployments of the following technologies?" Spending on IT hardware, software and services is picking up steam among the nation's big employers, a harbinger of things to come for smaller enterprises, including credit unions, as the economy continues to regain momentum. That's...

LANSING, Mich. - Four public hearings across the state have been set to discuss the proposed rules to ban the use of credit scoring in setting automobile and home insurance rates. "I proposed these rules because I believe that using credit scores to determine insurance rates is unfair and does...

PHOENIX, Ariz. - When there's a bank mega-merger the size of Bank One Corp. and J. P. Morgan Chase, it's bound to bring in new business for credit unions "from frustrated consumers," according to the chairman of the Arizona Credit Union League. Now there's a local flap about what happens...

The much-ballyhooed succession planning process is not all that it is cracked up to be. With apologies to long time readers, yes, here I go again on a topic I wrote about in this space many years ago. My opinions about it haven't changed. If anything, witnessing numerous examples of...