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  • VIDEO Meet the Luminaries: Brian Bichler, CUSO Financial

    The success of CUSO Financial's TeamAssist earned it a spot as a 2023 Luminaries Finalist. Watch to learn what brought them to this achievement.

  • Generative AI for the Financial Services Industry: Separating the Hype From Reality

    Credit unions must be realistic about generative AI and strategically apply it as one tool in their toolbox.

  • Tyndall FCU to Pay $22 Million Special Dividend Dec. 13

    Credit unions in Iowa and Wisconsin also announce payouts for this quarter.

  • TDECU Cares Foundation Launches in Texas

    TruStage makes the first-ever donation to the Houston credit union's new charitable arm.

  • Iowa-Based CU CEO to Retire, Successor Named

    Affinity CU's Jim Dean says he will retire in early 2024. Jeremy Smith to take over.

  • Pennsylvania's Clearview FCU to Launch Rebrand Next Year

    The initiative will introduce a new logo and the full rebrand in tandem with upcoming location openings.

  • 4 Credit Unions & MDT Announce New Hires, Promotions

    Plus, retired Coastal FCU CEO Chuck Purvis is named interim CEO and board member for Ecority.

  • UFCU of Texas Opens Branch in Fast-Growing Area

    Credit unions also announce branch expansions in Ohio, Alabama and New York.

  • CU Trades Want Extension on Interchange Proposed Rule

    Several groups ask the Fed for a 90-day extension to better analyze the Debit Card Interchange Fee proposal.

  • Michigan Credit Unions Set to Finalize Merger on Jan. 1

    The combined Parkside CU and TRUE Community CU will manage $883 million in assets and serve nearly 80,000 members.

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Resources

  • 24% of Consumers Would Choose Local FIs for Credit Card

    24% of Consumers Would Choose Local FIs for Credit Card

    From Elan Credit Card

    Learn where consumers are applying for credit cards, what type of spenders they are, what features are most persuasive, and what smaller financial institutions should focus on to continue expanding their market share.

    Download Resource ›

  • What Measures Can Be Taken to Shield Your Financial Institution From Market Disruptions

    What Measures Can Be Taken to Shield Your Financial Institution From Market Disruptions

    From FIS

    Looking at the latest research conducted by the IDC Financial Insights, this on-demand webinar outlines four practical steps that your credit union can take to not only survive, but also thrive, during challenging times.

    Download Resource ›

  • Maximizing Credit Union Revenue through Strategic Loan Participations

    Maximizing Credit Union Revenue through Strategic Loan Participations

    From Credit Union Loan Source

    Economic headwinds in the post-pandemic era have credit unions scrambling to find new sources of revenue. This white paper outlines how an often-underused resource--loan participations--can provide vital income to help you meet or exceed ROA targets.

    Download Resource ›

  • Scaling the Mountain of Cross-Border Payments: The Sherpa Approach to Success

    Scaling the Mountain of Cross-Border Payments: The Sherpa Approach to Success

    From Brightwell

    Credit unions that include cross-border remittances in their product suite stand to generate significant funds flowing through their platforms. However, integration can be a tough and expensive nut to crack. Learn how a 'sherpa' can guide your organization to success.

    Download Resource ›

  • Modernize Legacy Back Office Processing With Continuously Maintained Solutions

    Modernize Legacy Back Office Processing With Continuously Maintained Solutions

    From Alogent

    This eBook explores the significant opportunity for credit unions to uncover new cost savings and efficiencies. Learn how upgrading and consolidating your back office systems can lower total cost of ownership and achieve maximum efficiency.

    Download Resource ›

  • How Vantage West is Optimizing Its Portfolio To Withstand Economic Cycles

    How Vantage West is Optimizing Its Portfolio To Withstand Economic Cycles

    From Upstart

    When Vantage West CU decided to prioritize a seamless digital experience and data-driven lending decisions, they knew the right partner was critical. Download this case study and discover how they diversified their loan portfolio, acquired 1400 new members in 6 months, and built in flexibility to withstand the economic cycles.

    Download Resource ›

  • Ready for AI? Why Credit Unions Should Consider a Nuanced Approach

    Ready for AI? Why Credit Unions Should Consider a Nuanced Approach

    From Open Lending

    AI's impact is sweeping through the credit union landscape. Access this article which dives into a world where AI unlocks richer member insights, streamlines digital interactions, and revolutionizes the lending process.

    Download Resource ›

  • Gaining New Members & Cross-Selling Opportunities with the Upstart Referral Network

    Gaining New Members & Cross-Selling Opportunities with the Upstart Referral Network

    From Upstart

    Financial institutions are tightening credit standards in response to economic headwinds, which presents an opportunity for credit unions to attract new members. This infographic outlines how three credit unions are leveraging a referral network to gain new members and cross-sell them to increase long-term member value.

    Download Resource ›

  • Increasing Online Conversion Through Digital Interactions

    Increasing Online Conversion Through Digital Interactions

    From GLIA

    Increasing conversion rates is a top priority for many credit unions and the battle is often coming down to member experience. Download this white paper and learn how strategies for driving higher conversions out of your online traffic.

    Download Resource ›

  • Advance Your Members' Experience

    Advance Your Members' Experience

    From FIS

    Time keeps changing, but what about your strategy? More than 81% customers say on-demand banking could motivate them to switch to a “new age” FI. Download this ebook and learn how to transform your credit union from front to back, so you can advance your member experience.

    Download Resource ›

  • Rising Rejection Rates Cost Lenders and Borrowers

    Rising Rejection Rates Cost Lenders and Borrowers

    From Open Lending

    According to the federal reserve, automotive lenders are turning away more applicants than other sectors. Explore the impact on borrowers, lenders, and the auto lending market, as well as strategies to offer affordable loans, mitigate risk, and achieve profitability.

    Download Resource ›

  • Enhance the Consumer Experience with the Right Interactions

    Enhance the Consumer Experience with the Right Interactions

    From GLIA

    When it comes to member interaction strategy, it is possible to drive efficiency in ways that enhance--not detract from--the experience. This paper explores how to do just that with the tangible benefits of a ChannelLess interaction approach.

    Download Resource ›

  • Payments Strategy: A Necessary Shift for Credit Unions

    Payments Strategy: A Necessary Shift for Credit Unions

    From Co-op Solutions

    On average, credit union members have 3x more financial relationships than non-CU members. This means members aren’t getting what they need from their credit unions, and they’re finding it elsewhere. Download this infographic and learn how adopting strategies focused on building engagement and convenience is the golden ticket to earning lifetime members.

    Download Resource ›

  • The Proof Is in the Real-Time Access to Data: Tackling Fraud, and Making Personalized and Consistent Member Experiences a Reality

    The Proof Is in the Real-Time Access to Data: Tackling Fraud, and Making Personalized and Consistent Member Experiences a Reality

    From Alogent

    Everyone talks about a seamless user journey and personalized banking services, but how does that become today’s reality for credit unions rather than just a goal? Download this white paper to find out how.

    Download Resource ›

  • Building Trust With Members Through Daily Interactions

    Building Trust With Members Through Daily Interactions

    From Co-op Solutions

    Instead of having a primary financial relationship with their credit union, members are stringing together different services and solutions to meet their day-to-day needs. Download this infographic and learn how, with a holistic, member-centric approach, CUs are poised to capture 12.2% of the commercial banking sector’s assets by 2027.

    Download Resource ›

  • 5 Ways to Elevate Credit Union Member Engagement With CRM

    5 Ways to Elevate Credit Union Member Engagement With CRM

    From Solutions Metrix

    Start driving deeper member engagement and operational efficiencies in your CU by unleashing CRM’s potential. This eBook outlines best practices, tips, and expert knowledge that will allow your credit union to have a seamless CRM implementation.

    Download Resource ›

  • Payments Hub Comparison Form: How to Evaluate Vendors

    Payments Hub Comparison Form: How to Evaluate Vendors

    From Alacriti

    Is your credit union evaluating new payments hubs? With so many solutions available on the market, knowing which is best for your credit union can be overwhelming. Download this checklist for 16 considerations and questions to ask potential vendors to help you keep track of your options.

    Download Resource ›

  • How to Deploy Pen Testing: Actionable Threat Intelligence to Protect Your Credit Union

    How to Deploy Pen Testing: Actionable Threat Intelligence to Protect Your Credit Union

    From Cornerstone Resources

    What is pen testing and why should credit unions do it? Discover why pen testing is imperative for credit unions to stay ahead of hackers, identify new threats, and keep your systems secure. Download this white paper to understand the value of pen testing for your credit union and how to manage the results.

    Download Resource ›

  • The 4 Types of Member Needs: The Right Interaction at the Right Time

    The 4 Types of Member Needs: The Right Interaction at the Right Time

    From GLIA

    Every need that your members will have is unique, and each requires its own style of interaction to optimally reach a satisfying conclusion. Download this white paper and learn how to categorize member interactions into one of four types of needs in order to maintain an efficient experience for everyone involved.

    Download Resource ›

  • The Changing Consumer: 5 Trends Shaping the Cross-Border Payment Landscape

    The Changing Consumer: 5 Trends Shaping the Cross-Border Payment Landscape

    From Brightwell

    With the global digital remittance market size valued at $19.65 billion in 2022 it is crucial for credit unions to understand emerging payments trends to better capture a piece of it. This white paper delves into five user preferences and trends that are set to transform the cross-border payments landscape.

    Download Resource ›

  • Executive Search and Professional Recruiting: How Credit Unions Hire Effectively

    Executive Search and Professional Recruiting: How Credit Unions Hire Effectively

    From Cornerstone Resources

    Most credit unions struggle to recruit top candidates. Download this white paper and learn effective strategies to find and hire qualified candidates who fit with your credit union’s culture.

    Download Resource ›

  • 5 Questions to Ask When Choosing an Auto Lending Enablement Solution

    5 Questions to Ask When Choosing an Auto Lending Enablement Solution

    From Open Lending

    Many credit unions use a lending enablement platform, however a recent study shows over half are only somewhat satisfied with their existing solution. This interactive eBook outlines five essential questions automotive lenders should ask before they invest in a Lending Enablement Solution.

    Download Resource ›

  • Credit Card Programs: Does the value outweigh the risk?

    Credit Card Programs: Does the value outweigh the risk?

    From Elan Credit Card

    Learn about the risks of unbalanced assets, costs of credit card program management and factors to consider when evaluating your program’s profitability.

    Download Resource ›

  • 5 Reasons to Embed a Global Payments Solution Directly Into Your Product

    5 Reasons to Embed a Global Payments Solution Directly Into Your Product

    From Brightwell

    Is your credit union relinquishing the opportunity to facilitate global payments to third-party providers? You may be at risk of losing those member relationships altogether. Discover why embedding a global payments solution directly into your product will help improve the member experience, and boost retention and loyalty.

    Download Resource ›

  • Intelligent Virtual Assistants: One Piece of a Bigger Contact Center Puzzle

    Intelligent Virtual Assistants: One Piece of a Bigger Contact Center Puzzle

    From GLIA

    High call volumes have become a major problem for most credit union contact centers. Many CUs are drawn to the benefits of Intelligent Virtual Assistants (IVAs) to handle routine calls and screen requests. But they aren’t a silver bullet. This paper explores why IVAs are an incomplete solution on their own and how to leverage them as part of a complete member service strategy.

    Download Resource ›

  • Repositioning Bill Pay at the Center of the Credit Union Digital Experience

    Repositioning Bill Pay at the Center of the Credit Union Digital Experience

    From Alacriti

    The payment landscape is changing rapidly. While members are doing more of their bill payments online, credit union websites and mobile apps are falling behind biller sites in facilitating these payments. This brief discusses the importance of understanding members’ behavior and how to meet their needs through digital channels.

    Download Resource ›

  • The Evolving State of Debit Interchange

    The Evolving State of Debit Interchange

    From Co-op Solutions

    Debit is an important piece of the payments puzzle and members’ preference for using it over cash is growing. Download this white paper to explore certain strategies your credit union can employ within debit programs to drive member engagement, loyalty and growth.

    Download Resource ›

  • Consumer Bill Payments in 2022: Trends Report

    Consumer Bill Payments in 2022: Trends Report

    From Alacriti

    As consumers have more choices than ever, simplicity and ease of use are of paramount importance. This report distills proprietary consumer bill payments data to provide insights into actual payment behavior so you can make better business decisions to provide a more seamless experience for your members.

    Download Resource ›

  • Top 10 Misconceptions About the FedNow® Service

    Top 10 Misconceptions About the FedNow® Service

    From Alacriti

    The FedNow Service is estimated to launch in July. This information brief outlines and dispels common misconceptions about what to expect and tips for credit unions to fully benefit from the rail.

    Download Resource ›

  • Drive Efficiency & Satisfaction With Intelligent Voice Automation

    Drive Efficiency & Satisfaction With Intelligent Voice Automation

    From GLIA

    Learn how to take your credit union’s call center to the next level and overcome the most pressing challenges with intelligent voice-enabled chatbots.

    Download Resource ›

  • Q1 Survey Shows 33% of Cardholders Increased Spending

    Q1 Survey Shows 33% of Cardholders Increased Spending

    From Elan Credit Card

    Nearly 33% of cardholders increased their credit card spending over the last six months, showing how critical credit cards are in today's economic environment.

    Download Resource ›

  • Credit Card Strategy in a Rising Rate Environment

    Credit Card Strategy in a Rising Rate Environment

    From Elan Credit Card

    With the current economic environment and rise in interest rates, credit unions may find the credit card market increasingly complex to operate internally. Learn why shifting from insourcing to outsourcing your credit card program can benefit your credit union.

    Download Resource ›

  • Top 5 Merchant Payments Trends to Watch for in 2023

    Top 5 Merchant Payments Trends to Watch for in 2023

    From Elan Credit Card

    Customer payment expectations are shifting. Explore the top five merchant payments trends we’re watching in 2023 and learn how a partnership may help meet the needs of your members.

    Download Resource ›

  • The Future of Payments for Credit Unions

    The Future of Payments for Credit Unions

    From Alogent

    Download this white paper and learn how to achieve a consistent user experience, data control, and cost reductions in payments.

    Download Resource ›

  • Ultimate Guide to CoBrowsing

    Ultimate Guide to CoBrowsing

    From GLIA

    CoBrowsing supplies new life to chat and other credit union channels, like phone, to create a high-touch, deeper level of engagement to truly stand out. Access this interactive guide to learn how your credit union can reap the full benefits of CoBrowsing.

    Download Resource ›

  • Real-Time Payments: How to Monetize and Stay Competitive

    Real-Time Payments: How to Monetize and Stay Competitive

    From Alacriti

    Learn how your credit union can capitalize on real-time payments by both optimizing and monetizing them.

    Download Resource ›

  • Real-Time Payments Funding Agents 101

    Real-Time Payments Funding Agents 101

    From Alacriti

    This white paper uncovers what credit unions should know about using funding agents to connect to real-time payment rails and the benefits they offer.

    Download Resource ›

  • The Credit Card Pull: How to Attract the Next Generation of Members

    The Credit Card Pull: How to Attract the Next Generation of Members

    From Elan Credit Card

    Young adults are the future of your credit union. From college to home-buying, learn why credit cards are key to winning the loyalty of Gen Z and millennials.

    Download Resource ›

  • 6 Signs It's Time to Modernize Your Credit Union's Call Center

    6 Signs It's Time to Modernize Your Credit Union's Call Center

    From GLIA

    A vast number of credit unions still rely on legacy telephone systems that are siloed and disconnected from their digital channels and the modern banking experience members expect. This white paper explores how to bring your CU’s phone experience into the modern age.

    Download Resource ›

  • Retaining Customers Throughout Technology Upgrades & Conversions

    Retaining Customers Throughout Technology Upgrades & Conversions

    From GLIA

    Upgrades, modifications or conversions to your credit union’s digital capabilities shouldn’t adversely affect your members. Ensuring that digital customer service is in place before updates provides a familiar way to support users. Download this white paper and learn how to overcome pitfalls and challenges during your technology changes.

    Download Resource ›

  • Think Beyond Credit Score: How Credit Unions Can Grow and Engage Members

    Think Beyond Credit Score: How Credit Unions Can Grow and Engage Members

    From Elan Credit Card

    A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.

    Download Resource ›

Browse More Resources →

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