Bankers say consumers want both digital services and branches, but research suggests consumers have cooled on brick-and-mortar, especially for transactions.

Program enhancements expand program eligibility and improve access to capital for small businesses, the SBA says.

Financial institutions have operated for decades under the assumption that they offer what consumers need and that consumers will come to them.

When it comes to homeownership, consumers desire financing options that are flexible and create financial stability.