Jessica Vidal, a former member services representative, and Connie Ortiz, former assistant branch manager, were indicted last week for embezzling more than $51,000 from the $423 million Pima Federal Credit Union in Tucson, Ariz.

PSCU is consolidating its two suburban Detroit call centers into one operation that will include better analytics to help staffers provide more personalized service, the big CUSO said.

Instant issue cards can generate higher card activation rates and more interchange revenue.