Q&A

VP of Consumer Lending Shane Reagan believes “fostering partnerships and alignment across many teams” is key to the CU’s success.

Sandy Milton says she prioritizes input from every level of the organization, as the best ideas often come from those closest to the work.

Alex DeJesus discusses how he overcame imposter syndrome, his exciting new opportunity to lead retail branches and more.

“I am a leader who gives people what they need, not necessarily what they want,” Credit Union 1’s Sam Hamilton says.

Credit unions are expected to prioritize embedded finance, agile technological ecosystems and data aggregation this year.

Charles Skara says leading with empathy and furthering a collaborative culture are as critical to success as the numbers themselves.

SRM’s Mark Sievewright says it’s vital that credit unions determine their AI-related strategies and policies this year.

AI is expected to “shift from hype to an actionable tactic for credit unions to enhance member service and boost efficiencies."