Q&A

Beyond AI, fintech leaders see CUs evolving their third-party relationships for improved efficiency and member experiences.

AI leads as the topic of both the biggest advancements of 2025 and expected priorities for 2026.

Jonathan Roberts, who is also a musician, carries storytelling into his approach to communication and leadership.

UCU’s Abbey Ramsay says, “It’s easy to remember where you came from when you worked your way up from entry level to VP.”

Scott Witwer of Members 1st says “executive roles and non-executive roles have more in common than people may think.”

“Trust, transparency and listening are essential at every level, but especially in executive leadership,” Casey Nichols says.