News

SCOTTSDALE, Ariz. - Credit unions and banks alike are increasingly competing for the same consumers with the same products, and the commoditization is reaching into the back shop as well, according to the consultants at Cornerstone Advisors. In the firm's just released "The Cornerstone Report: Benchmarks and Best Practices for...

ARLINGTON, Va. - Kenyan credit union regulator Patrick Khaemba had a full schedule during his recent visit to the U.S. to learn best practices from the American credit union system to improve Kenyan cooperatives. Among the many stops for Khaemba, who is the permanent secretary for the Kenyan Ministry of...

CORVALLIS, Ore. - Summit Information Systems President Kevin Sparks says Canada is a natural market for the credit union data processor. "Everyone is concerned about the rate of migrations in the U.S. The smaller credit unions are being merged into larger ones, there's a general shrinkage going on. We saw...

BIRMINGHAM, Ala. - Credit union data processor EPL has hired former CUNA Mutual Group Chief of Sales and Marketing Jim Gowan as executive vice president of sales. Gowan reunites with another former CUNA Mutual exec, Wayne Benson, who serves as EPL's president. "We are focused on growing, and bringing on...

TOLEDO, Ohio - Jerry Brown, who just completed a term as chairman of the On Hold Messaging Association, sees on-hold messages as part of marketing - but he believes 90% of the companies using on-hold messages aren't really tapping the full potential. His company, BusinessVoice, serves 6,000 clients. Approximately 1,000...

PROVIDENCE, R.I. - As credit unions expand their online services, the one constant is the need to balance convenience and cost-effectiveness with security and fraud prevention. This is particularly true now that credit unions are starting to allow prospective members to open their accounts online. It's one thing to authenticate...