Credit Union Times | Accurate and Timely CU News

Call Centers Play a Vital Role, But Face Tough Challenges

By Staff Writer

WEST PALM BEACH, Fla. - With a renewed focus over the years on providing more convenient service, call centers have lost the old "out-of-sight, out-of-mind" status and are center stage. According to experts, on average call center representatives can be required to handle a combination of between 100-150 phone calls,...

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CUMarketingDept.com Provides Marketers Virtual Networking; Thousands of Documents Being Downloaded Each Week

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May 06, 2003

Multiple-owned CUSOs Becoming Source of CU Innovation, says Callahan report

WASHINGTON - Callahan & Associates released its 2003 Directory of Credit Union Cooperatives, and the report shows that credit union service organizations owned by groups of credit unions instead of traditional wholly-owned CUSOs owned by single credit unions, are becoming a major source of CU innovation and power. One hundred...

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May 06, 2003

CUSOs, CUs Brainstorm Ways to Build Indirect Lending Portfolios

RANCHO CUCAMONGA, Calif. - What does it take for credit unions to increase their indirect lending market share? CEOs and lending executives from auto lending CUSOs joined others from leading credit unions recently at the first national indirect auto lending summit hosted by Credit Union Direct Lending to discuss the...

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May 06, 2003

CUSOs Eye Check Cashing Services for Non-Members

MADISON, Wis. - With the proliferation of check cashing outlets and payday lenders spurring credit unions to offer similar types of services to non-members at more affordable and less usurious rates, is it any wonder CUSOs are also beginning to get involved with providing check cashing and other services to...

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May 06, 2003

Irish CUs Give League Their Vote of Confidence to Rebuild Organization

WATERFORD, Ireland - Members of the Irish League of Credit Unions (ILCU) have taken the first step in rebuilding the organization. For the past several years, members have been frustrated with a number of failed initiatives by the ILCU including a costly failure to set up a national computer system...

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May 06, 2003

Ohio University Credit Union CUSO Enters 403b Retirement Plan Business

ATHENS, Ohio - Despite an unexpected setback that's taken about a year to recover from, Ohio University Credit Union CUSO is on its way to providing members of the credit union with 403b retirement plan benefits for the university's employees. The CUSO has already cleared the first required step to...

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April 29, 2003

Rice Joins Billionaire's Club

Richard Rice's willingness to take risks and not be afraid to try new things has helped make Teachers CU a member of the billionaires club. See page 32 to learn more about Rice and the credit union's innovativeness.

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April 29, 2003

Projections on CU/Bank Internet Lending Growth

NEW YORK-Nielsen//NetRatings, the global standard for Internet audience measurement and analysis, recently conducted a study which found that nearly 20% of active Internet users, or 25 million, surfed banks and credit unions' Web sites from home and work during March. Bank and credit union sites also proved to be one...

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Top News Stories

Call Centers Play a Vital Role, But Face Tough Challenges

CUMarketingDept.com Provides Marketers Virtual Networking; Thousands of Documents Being Downloaded Each Week

Special Report: CUSOs

Recommended Just For You

News Stories

Multiple-owned CUSOs Becoming Source of CU Innovation, says Callahan report

CUSOs, CUs Brainstorm Ways to Build Indirect Lending Portfolios

CUSOs Eye Check Cashing Services for Non-Members

Irish CUs Give League Their Vote of Confidence to Rebuild Organization

Ohio University Credit Union CUSO Enters 403b Retirement Plan Business

Rice Joins Billionaire's Club

Projections on CU/Bank Internet Lending Growth