News

BOSTON - Spending on customer relationship management technology is continuing a steady rise among North American financial institutions, according to research from Celent Communications. The research and advisory firm also says CRM tools are becoming more integrated. For instance, an Internet banking platform upgrade now would be expected to include...

CHICAGO - Linda Jekel, director of credit unions for the Washington Department of Financial Institutions was elected the new chair of NASCUS during the association's Regulator Annual Meeting held on the opening day of the NASCUS Annual Conference and Symposium. Jekel succeeds Roger Little, deputy commissioner of the Michigan Office...

CHICAGO - State regulators and credit union representatives attending the NASCUS Annual Conference got some sobering news from a Bank Secrecy Act legal expert. "FinCEN is going to make an example out of a credit union to wake the credit union industry up to the importance of being BSA compliant,"...

CHICAGO - John Bley, CEO of IntegraAdvisors LLC, continues to be impressed with credit unions and the way they deliver services to their members. "But for the (credit union) industry to continue that kind of vibrancy requires a mutual relationship with innovative regulators," the state of Washington's past Director of...

CHICAGO - Having worked as the president of a credit union and served as the chairman of NCUA, Dennis Dollar has seen the number of credit unions steadily decline. Now as the principal partner of credit union consulting firm Dollar Associates LLC, he offered his observations of this trend to...

CHICAGO - Australian credit unions have had to pay taxes since the early 1990s and since then have seen a marked decline in their numbers as well as a move away from the culture of the movement they once embraced and helped them thrive. As credit unions in the U.S....