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LINDEN, N.J. – It’s certainly not a well-known name in credit union technology circles, but not for a lack of credit union clients. Integrated Media Management, founded in 1996, has 600 credit union clients. It started as a business forms company, but has seen the eventual end of that business and is morphing into a paperless document management firm. The company recently packaged its three main paperless products into a suite called TotaleWorks. It comprises TotaleAltas, a browser-based document presentment solution; TotaleReceipts, which eliminates need for pre-printed receipts and manual scanning and indexing; and TotaleChecks, which helps eliminate storage of preprinted checks, such as CU dividend checks. IMM’s entry into the document management arena with credit unions really happened via credit union data processor XP Systems, the same firm that was the roots of Internet banking firm Digital Insight. “One of the host systems (XP) we partnered with asked if we were interested in doing mapping work, database integration for lending. We installed the host system here and learned what it takes to map documents and create documents,” said John Levy, COO of IMM. Today, IMM has a number of CU host systems at its shop that it tests its products on. Levy said one vital component for a firm like IMM is to keep a tight relationship with DP vendors so a new system release doesn’t blindside a CU’s IMM products. “That is one of our business policies, to make sure we have seamless integration. We don’t want XYZ to have a new release, for them to make a right and us a left,” said Levy, although IMM products can run independent of the core on some levels. Tom Gessel, vice president and chief technology officer at TruWest Credit Union in Phoenix, said host system independence is one of the things he likes about IMM. “Initially that might cause some concern, then you look at it and realize it’s a positive thing,” said Gessel. “It doesn’t have a single point of failure.” For example, Gessel’s CU uses IMM’s TotaleReceipts product. If the core system were to go down, tellers could still print member receipts using TotaleReceipts, which is much more professional than handwriting receipts. Gessel said taking that a step further, would be if the transactions on TotaleReceipts were automatically uploaded to the core once it came back online, but that fulfillment isn’t there just yet, though he has brought up that concept to IMM. Gessel said another thing he likes about TotaleReceipts is the CU can use much cheaper thermal paper. The printers rarely fail, and though thermal receipts fade, Gessel said it’s not a big deal because the receipt is electronically archived and indexed. The credit union can search for receipts by member number, dollar amount and teller. The receipts can be customized with logos and marketing messages. “In the past we had to order certain custom paper with our logo already printed on it.” Also when the member signs the signature pad the signatures are stored as PDFs, specifically as 128-bit PDFs that can’t be altered. This encryption becomes vital when moving into paperless lending. IMM’s TotaleAtlas document presentment product works with the host to populate things like loan documents. Fields that aren’t populated can be completed on screen, with an e-signature added, allowing much of the loan process to occur electronically. Gessel said there are cases where the credit union doesn’t want the host populating a form’s data, such as legal description of a property on a mortgage loan. “That’s not something we’d care enough about to have on our host system because the language would very seldom be used again,” said Gessel. Gessel’s vision is to have just about every document not only imaged, but indexed in such a way that it’s even easy to find related documents that were received and imaged from different points or at different times. One way to do that is bar coding. Gessel said a good example is support documents for a loan. The loan docs are already in the system, but a pay stub a member offered for income verification could be scanned and bar coded, so the bar code brings it to the right file when it’s indexed. “The bar code tells the system where to store it as a source document. You don’t have the disconnect,” he said. When you eliminate paper, you save money, said Levy. He said the ROI on TotaleReceipts is somewhere from six to 15 months. “The savings thereafter is going to depend on volume of receipts, hardware,” and other factors, said Levy. [email protected]

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