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  • Infographic

    After Wrapping a Strong 2022, What's Ahead for CUs?

    Jim DuPlessis | March 17, 2023

    See key stats on credit union income, loan portfolio composition and mortgages.

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    Credit Union Mortgage Activity Starts to Dwindle Following a Strong 2021

    Jim DuPlessis | August 19, 2022

    See CU Times' analysis of mortgage trends for the 25 largest CU producers ranked by their total residential originations for 2021.

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    AI Adoption Grows at Businesses Worldwide: Experian

    Natasha Chilingerian and Chris Nicholls | January 18, 2022

    Check out key insights from Experian's latest Global Insights Report on AI, consumer loyalty and digital investments.

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    2021 Brings First-Half Gains, Second-Half Challenges

    Jim DuPlessis & Chris Nicholls | November 8, 2021

    See how loans performed at credit unions nationwide during the second year of the pandemic.

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    Callahan Tracks Decades of Credit Union Merger Activity

    Natasha Chilingerian & Chris Nicholls | October 11, 2021

    See data on CU-bank acquisitions, annual merger rates, how many CU assets were merged away each year and more.

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    A PPP Lending Snapshot: How Credit Unions Performed

    Jim DuPlessis and Chris Nicholls | June 14, 2021

    As of May 10, CUs account for 2% of Paycheck Protection Program loans. See how the top 15 CU PPP lenders stack up.

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    Consumers Demand Robust Digital, Remote Banking Solutions

    Natasha Chilingerian and Tim Schafer | March 15, 2021

    FIs must focus on capitalizing on digital, fixing broken digital journeys, and offering better digital services and perks.

  • Infographic

    Bank, CU Execs Reveal Their 2021 Stance on M&As, Competitors, Fintechs & More

    Natasha Chilingerian and Tim Schafer | February 8, 2021

    Cornerstone Advisors' "What's Going On in Banking 2021: Rebounding From the Pandemic" offers insights into bank and CU priorities.

  • Infographic

    Auto Loans Lag in 2020, but Remain Most Popular Loan Type: Callahan

    Natasha Chilingerian and Tim Schafer | February 8, 2021

    See details of where credit union auto loan portfolios stood at the end of the third quarter of 2020.

  • Infographic

    Market Share Overview: Who's Providing Credit Union Core Systems in 2020?

    Natasha Chilingerian and Tim Schafer | December 21, 2020

    Fiserv, Symitar, Corelation and FedComp are some of 2020's winners in the race for CU industry market share, Callahan reports.

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Resources

  • Case Study: SkyOne FCU Member Acquisition Soars During Pandemic Peak

    Case Study: SkyOne FCU Member Acquisition Soars During Pandemic Peak

    From Extole, Inc.

    This case study explores how SkyOne FCU was able to automate their referral program and generate high quality members during the pandemic while creating a well-functioning concierge program.

    Download Resource ›

  • How to Leverage An API-Driven, Open Banking Payments Platform to Make Members Happy

    How to Leverage An API-Driven, Open Banking Payments Platform to Make Members Happy

    From Alogent

    Are your credit union members facing an inconsistent cross-channel experience that is frustrating and failing to meet their expectations? Download this eBook and learn how to deliver a modern, familiar, cross- channel experience for members that reduces overhead costs and improves efficiency.

    Download Resource ›

  • Considerations for a New Digital Banking Solution

    Considerations for a New Digital Banking Solution

    From Alogent

    This info brief outlines important considerations and questions your team should take into account when evaluating a digital banking platform.

    Download Resource ›

  • Emerging Technologies and the Rise of Client Experience (CX) in Financial Services

    Emerging Technologies and the Rise of Client Experience (CX) in Financial Services

    From Talkdesk

    Credit union leadership is realizing that it takes a hybrid approach of people alongside technology to meet emotional digital expectations of modern members. Download this report and learn how emerging technologies are helping credit unions develop next-generation CX strategies.

    Download Resource ›

  • The Layered Approach to Payments Fraud

    The Layered Approach to Payments Fraud

    From Co-op Solutions

    Understanding today’s evolving fraud trends is critical for refining your credit union’s mitigation strategies. This white paper explores the booming fraud economy and how to protect your credit union while galvanizing member trust.

    Download Resource ›

  • Achieving Payments Modernization and Branch Transformation

    Achieving Payments Modernization and Branch Transformation

    From Alogent

    There are many components that go into a branch transformation effort. This eBook offers a transformation checklist, explores what the experience of tomorrow’s credit union branch will look like, and how a unified payments ecosystem is core to success.

    Download Resource ›

  • How to Achieve Personalized Digital Banking: Powered by AI and Machine Learning

    How to Achieve Personalized Digital Banking: Powered by AI and Machine Learning

    From Alogent

    Just as you’d recognize a loyal member when they walk into the branch, your digital banking platform should express the same familiarity as a friendly face. Download this eBook and learn how to bring a human touch to your digital member experiences in order to build member trust and loyalty.

    Download Resource ›

  • Future Proof Your Digital Channels: NXT Level Optimization in Digital Banking

    Future Proof Your Digital Channels: NXT Level Optimization in Digital Banking

    From Alogent

    Credit unions have reached a fork in the road and find themselves pondering the same question -- does our digital banking solution still meet market needs, or is it time to consider an upgrade? Download this eBook to find out how your credit union can continue to meet member expectations.

    Download Resource ›

  • Stemming the Tide on the New Era of Fraud

    Stemming the Tide on the New Era of Fraud

    From Melissa

    As credit union membership increases across the nation fraud is happening more often with increasing costs. To strengthen your CU’s defenses discover five critical capabilities you should understand to ensure your fraud solution closes security gaps.

    Download Resource ›

  • Driving Opportunity for Credit Unions: U.S. Vehicle Accessibility Index 2023

    Driving Opportunity for Credit Unions: U.S. Vehicle Accessibility Index 2023

    From Open Lending

    There is an enormous opportunity in auto lending yet consumers aren’t buying cars for several reasons. Read this eBook and discover how your credit union can overcome these obstacles to generate new members.

    Download Resource ›

  • Growing Consumer Lending in Uncertain Times

    Growing Consumer Lending in Uncertain Times

    From Upstart

    Is your CU looking to build out digital lending capabilities, and grow membership amidst an uncertain economic environment? Download this case study and discover how BCU was able to achieve exactly this and acquire 1,100 new members relationships in just 2 months.

    Download Resource ›

  • 2023 Housing Market Predictions, Forecast & Future Analysis

    2023 Housing Market Predictions, Forecast & Future Analysis

    From Mortgage Capital Trading

    Will rates decrease? Are home prices going to drop? When will the market crash again? Download this white paper for an analysis and predictions on how 2023 may unfold in the housing market.

    Download Resource ›

  • The Credit Card Pull: How to Attract the Next Generation of Members

    The Credit Card Pull: How to Attract the Next Generation of Members

    From Elan Credit Card

    Young adults are the future of your credit union. From college to home-buying, learn why credit cards are key to winning the loyalty of Gen Z and millennials.

    Download Resource ›

  • 6 Signs It's Time to Modernize Your Credit Union's Call Center

    6 Signs It's Time to Modernize Your Credit Union's Call Center

    From GLIA

    A vast number of credit unions still rely on legacy telephone systems that are siloed and disconnected from their digital channels and the modern banking experience members expect. This white paper explores how to bring your CU’s phone experience into the modern age.

    Download Resource ›

  • Powering Member-Led Growth for Credit Unions with Refer-a-Friend Programs

    Powering Member-Led Growth for Credit Unions with Refer-a-Friend Programs

    From Extole, Inc.

    Member quality has never been more important for credit unions. New members acquired through referral tend to be the highest quality members you can reach. Download this white paper to learn best practices for delivering unique referral experiences that drive growth.

    Download Resource ›

  • Case Study: How a Digitally-Savvy Credit Union Grew Loans and Members with AI

    Case Study: How a Digitally-Savvy Credit Union Grew Loans and Members with AI

    From Upstart

    Download this case study to learn how Sharonview Federal Credit Union was able to obtain 1,500 new members who meet their credit risk requirements while delivering a best-in-class, all-digital experience.

    Download Resource ›

  • Building the New Member-Centricity: A Blueprint for Credit Union Leaders

    Building the New Member-Centricity: A Blueprint for Credit Union Leaders

    From Co-op Solutions

    This leadership guide outlines practical and actionable steps to help your credit union future proof its business model for generations to come by overcoming the most pressing challenges and meeting new member preferences.

    Download Resource ›

  • Retaining Customers Throughout Technology Upgrades & Conversions

    Retaining Customers Throughout Technology Upgrades & Conversions

    From GLIA

    Upgrades, modifications or conversions to your credit union’s digital capabilities shouldn’t adversely affect your members. Ensuring that digital customer service is in place before updates provides a familiar way to support users. Download this white paper and learn how to overcome pitfalls and challenges during your technology changes.

    Download Resource ›

  • Think Beyond Credit Score: How Credit Unions Can Grow and Engage Members

    Think Beyond Credit Score: How Credit Unions Can Grow and Engage Members

    From Elan Credit Card

    A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.

    Download Resource ›

  • Personator - Identity Verification & Enrichment

    Personator - Identity Verification & Enrichment

    From Melissa

    Top-performing credit unions need high-speed, rigorous identity resolution to meet compliance requirements and fraud prevention initiatives.Download this solution overview and learn how Personator works in real-time to reduce risk, ensure compliance, and speed up onboarding, all while providing a seamless member experience and easily integrating into your existing systems.

    Download Resource ›

  • Hedging 101 for Credit Unions

    Hedging 101 for Credit Unions

    From Mortgage Capital Trading

    If done correctly, hedging can help diversify profitability strategies and produce a greater return over time. This white paper reviews information about moving to mandatory, the strategy of hedging, and how to identify if it is the best option for a credit union to use when selling on the secondary market.

    Download Resource ›

  • 3 Stages of Data Quality Assessments: A Methodology for Success

    3 Stages of Data Quality Assessments: A Methodology for Success

    From Melissa

    Data is the crux of a successful business, but data integrity issues make managing member information extremely challenging. Download this guide and learn 3 steps to conduct data quality assessments that can ensure your credit union makes the best use of data.

    Download Resource ›

Browse More Resources →

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